InsideMinds, a UK veterinary marketing consultancy founded by veterinary surgeon and consumer psychologist Rebecca Maher, has launched a service which gives practices detailed, real-world feedback on their client conversations.

The service, which is called 'The Inside Series', analyses recorded communications to show teams which behaviours they use consistently and what adjustments can be made to build trust, transparency and clarity.

The series comprises of three different analyses practices can choose from: 

• InsideConsult is a behavioural analysis of recorded vet consultations.
• InsideMessage is a review of real client written chat threads (e.g. WhatsApp)
• InsideCall feedback from recorded inbound calls.

Rebecca said: “Veterinary teams work incredibly hard to communicate well, but so much of what truly shapes a client’s understanding happens in the small details that usually go unnoticed.

“The Inside Series makes those details visible.

"When teams can finally see how and why their conversations land in real life, the learning is immediate, practical and transformative.”

http://www.inside-minds.com

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