Dignipets, an independent mobile veterinary practice providing in-home hospice and end-of-life care for pets, has published materials to help veterinary reception teams navigate conversations around pet loss and grief, and to support colleagues.

Topics include:

  • ‘Self-care and your team’, which offers advice on looking after yourself and supporting colleagues
  • ‘Children and pet loss’ includes guidance to help families navigate grief
  • ‘How can we honour our pets?’ looks at meaningful ways to celebrate the lives and memories of beloved animals

Merel Taal, MRCVS DVM CHPV, Founder and Director at Dignipets, said: “Veterinary receptionists are often the unsung heroes of practice life.

"They are the first voice clients hear and often the last person they see when saying goodbye to a beloved pet.

"That emotional weight can be immense, which is why we believe in equipping them with training, resources and support to carry out their role with confidence and compassion.”

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