The RCVS has appointed Nicola South to the new role of Customer Experience Manager, a new role intended to help improve the experience for vets, veterinary nurses and the public in their dealings with the College.
Nicola said: "I'm extremely excited and proud to be joining the staff at the RCVS, and at such a significant time, just as the First-Rate Regulator initiative is underway, which will lead to a change of focus in how we deliver our services to meet all of our customers' needs. My arrival has been met by a staff made up of extremely dedicated and passionate individuals, and I'm really looking forward to working as a team to deliver an improved customer experience for everyone."
CEO Nick Stace said: "Nicola brings to the College a wealth of customer service experience gained from the hotel and tourism industries. Improving our customer service delivery is a priority, and I am delighted to have Nicola on board who will help to champion these improvements across the organisation."
Nicola joins the RCVS from Orbit Group Ltd, where she was Service Excellence Advisor for the East and South Region.
Would-be candidates in the Royal College of Veterinary Surgeon Council and Veterinary Nurse Council elections are reminded that the nominations deadline is 5pm on 31 January 2013.
Veterinary surgeons need two nominations from veterinary surgeons, and veterinary nurses two nominations from veterinary nurses, to stand in the respective elections.
Veterinary surgeons and veterinary nurses not presently on either Council can nominate one candidate each.
Nomination forms, full instructions and guidance notes are available from www.rcvs.org.uk/rcvscouncil13 and www.rcvs.org.uk/vncouncil13.
Six seats are due to be filled on RCVS Council, and two on VN Council. Those elected will take their seats on RCVS Day next July, to serve four-year terms. Council members will be expected to spend at least six to eight days a year attending Council and Committee meetings, working parties and subcommittees (for which a loss-of-earnings allowance is available).
Vet Futures has published a guest blog by Laura Kidd MRCVS which asks how the profession can increase the number of veterinary nurses entering and staying within the profession?
In her blog, Laura, a VN lecturer and clinical skills tutor for veterinary students, argues that the year-on-year increases in the number of veterinary nurses seems to be insufficient to meet demand. Furthermore, there is a trend towards people leaving the profession relatively early, with the average age being just over 30.
She writes: “Identifying the reasons for VNs leaving the profession at a young age and addressing these, is one potential way of increasing VN numbers in the future.”
Laura argues that poor pay, stress, not feeling rewarded or valued and perceived lack of career progression all contribute to people leaving the profession, although she welcomes initiatives from the British Veterinary Nursing Association (BVNA), BVA, RCVS and others to increase the status of the profession, create more diverse career opportunities and improve the profession’s mental wellbeing.
However, she adds that: “perhaps we may, reluctantly, have to accept that, for the time-being, veterinary nursing is a young profession with a high turnover.”
With this in mind she suggests that training more veterinary nurses will be the key to increasing the number of qualified members of the profession in the immediate future. In order to do this she believes that more practices need to be supported to become RCVS-approved Training Practices offering clinical training and work experience for student veterinary nurses and that an alternative training pathway for veterinary nurses may need to be looked at.
She adds: “The entry requirements for the VN Diploma are relatively low, yet the qualification is academically demanding: the volume and depth of knowledge is considerable for the level and qualification and the requirement to demonstrate critical reflection through academic writing can be challenging.
“It is regrettable that some student veterinary nurses, who appear to have the qualities to be very good VNs, are lost to the profession, unable to pass awarding body exams. Should we be developing an additional VN training pathway which allows more students to demonstrate they have the required skills to provide high quality nursing to their patients?”
In response to her proposal, this month’s poll will ask visitors “Is there a need for another VN training option?” To read the blog, leave a comment and take part in the poll please visit www.vetfutures.org.uk/discuss
Last month’s poll asked if vets always acted as animal welfare advocates. This was in response to an article by animal welfare expect Professor David Main in which he argues that the profession should do more to demonstrate its animal welfare credentials and introduce safeguards against excessive profit-seeking. Although just 22 people took part in the poll, around two-thirds (68%) of them said that vets do not always act as animal welfare advocates.
Research on ovine parasite Toxoplasma gondii, carried out at the University of Salford, could have a significant economic impact on the sheep farming industry - potentially saving the lives of 5% of the UK lamb population.
Postgraduate student Emma Morley has been working as part of a large research team, looking at the importance of transmission routes of T. gondii (the cause of the disease toxoplasmosis) within different mammalian groups.
A scholarship from the Perry Foundation, which funds research benefiting the farming industry, allowed Emma to launch her own study at the School of Environment & Life Sciences.
Salford parasitologist Professor Geoff Hide said: "Emma's research may have some significant impacts on sheep farming. Nearly 5% of lambs are lost to Toxoplasma in the UK so it's of major economic importance as well as an important animal welfare issue."
He said that one of the key things Emma's research has shown is that the advice currently given to farmers may be causing an increase in the level of the disease rather than controlling it. "Farmers are advised to breed from ewes that have lost lambs to Toxoplasma but Emma's results show that what farmers should be doing is breeding from ewes that do not have the parasite," he said.
A recent UK Mastitis Panel meeting, sponsored by MSD Animal Health, has concluded that a lack of expertise in drying off and teat sealant administration is the limiting factor preventing more widespread adoption of selective dry cow therapy protocols in UK dairy farms
The panel representing practising dairy vets, research and Government agreed that whilst the use of selective dry cow therapy was at a relatively low level in UK dairy herds at the moment, a momentum was building that could see as many as half the nation’s herds adopting the practice within a few years.
Dr Martin Behr, technical manager at MSD Animal Health and chair of the UK Mastitis Panel meeting, said: "There is growing pressure from the milk processors and some supermarkets to see a reduction in antibiotic use on dairy farms, and dry cow therapy is one area under the spotlight.
"We know from our own training workshops with vets and farmers that the level of expertise in administering teat sealants, for example, is relatively low. Only about 30 percent of vets attending these workshops had any experience at all in administering a teat sealant."
The view from many on the mastitis panel was that there was a knowledge gap on farms when it comes to dry cow therapy protocols and that this presented a significant opportunity for vet practices.
Dr Behr added: "Mastitis control in general offers vets an opportunity for proactive engagement with farmers, but it is a notoriously difficult area to establish routine work. With the pressure on farms to adopt selective dry cow therapy and the need for training, there is perhaps a new opportunity for practices with a real interest in mastitis control to build stronger and more preventative strategies with dairy farmers."
Veterinary practices with an interest in training on dry cow therapy and teat sealant use are advised to contact their MSD Animal Health account manager for details of future workshops.
The subscription-based service offers both online and face-to-face training in both clinical and non-clinical subjects, from selected third party training providers.
Emma Hunt, UK Country Manager, MWI Animal Health, said: “This service addresses the regulatory requirements for vets and veterinary nurses to complete mandatory CPD hours, while helping alleviate the all-too-common challenges practice owners face in budgeting and negotiating with multiple training providers.
"By centralising all training under one digital roof, Vet Sphere CPD aims to enhance performance, build team culture and expand the range of services practices can offer."
https://www.mwiah.co.uk/professional-development/vet-sphere-academy
Teeside veterinary nurses Debbie Rowley and Karen Taylor from Wilton Vets made history yesterday when they were called out to catch a 6ft, 18lb python spotted by the side of the road by a motorist in Guisborough.
Talking to the Guisborough Gazette, Debbie said: "We were shocked it was so big."
The snake is apparently in good shape, and now in the care of Kirkleatham Owl Centre.
Anyone missing a 6ft ft python is asked to contact Cleveland Police on 101.
Petplan has announced a new category - ‘Rising Star’ - has been added to its 2016 Veterinary Awards.
The company says its awards, which recognise members of the veterinary profession who have gone above and beyond in their daily roles, have been focussed on established individuals. The idea behind the new award is to recognise someone that is rising within their current practice, showing great aptitude and who has substantially grown in their role within a relatively short period of time.
The award is geared towards employees with less than two years’ experience, who have initiated, coordinated and accomplished a new or improved activity or process during 2015. Petplan says nominees should also show one or more of the following ‘Four C’s’ in their initiative: compassion, competence, communication and commitment.
James Barnes, Head of Sales and Partnerships at Petplan, said: “Petplan understands the importance of committed veterinary staff in ensuring pet safety and care. Working with almost 5,000 vet practices, we see the fantastic work being carried out across the country and these awards are an opportunity for pet owners to say a heartfelt ‘thank you’ for the support veterinary staff provide to the animals in their care.”
To nominate a colleague for an award, visit www.petplanvet.co.uk/vetawards before 31st January 2016.
The RCVS is to embark on a communications campaign over the next few months to raise awareness amongst the general public of the difficulties that vets face in providing out-of-hours emergency cover, and the responsibilities incumbent on animal owners to know what to do in a veterinary emergency.
Emergency cover has been high on the College's agenda for some time.
Over the last 18 months, the RCVS 24/7 Working Party has considered the ongoing desire of vets to continue to offer emergency care 24 hours a day, and the feasibility of delivering this, against a backdrop of the Working Time Regulations, geographical variations in animal and vet density, and increasing practice diversity.
Working Party meetings have been supported by a survey of how vets are currently meeting their 24/7 requirements, a seminar of stakeholders and regular informal polls at RCVS Question Time meetings.
It was agreed at the September 2009 meeting of Advisory Committee, to which the Working Party reports, that the majority of vets remain willing to deliver emergency cover 24/7. Advisory Committee recommended that a communications project be undertaken to help raise awareness amongst the general public and animal owners that although the veterinary profession continues to make this voluntary commitment, EU rules, geography and financial constraints impose some limitations.
This campaign will kick off soon and focus on spreading messages via animal-owner publications and websites. The responsibility of pet owners to know how they can access emergency care for their animal in advance of need will be stressed, as will the fact that in the absence of an NHS for pets, emergency care is a service for which practices must charge a realistic fee (which is likely to be higher than for day-time work).
The campaign will also outline vets' responsibilities as part of the Guide, so the public knows what it can reasonably expect. It would be helpful if practices could ensure they have clear information available on their 24/7 arrangements - as outlined in the Guide - should this campaign stimulate requests from clients.
Jerry Davies, who chaired the Working Party, said: "There is overwhelming opinion within the profession that we must continue to provide round-the-clock veterinary care. The main tenet of the Working Time Regulations is that workers should not have their health or, importantly, skills compromised by unreasonable working patterns. Vets, VNs and the animals they care for deserve the same level of protection.
"However, this legislation has made continuing to provide such care at a reasonable cost to the animal owner a significant challenge. Meeting this challenge will require the understanding and cooperation of the animal owning public.
"If clients can be flexible and accept slightly longer response times, an effective service can still be sustained. The key is for all animal owners to establish, in advance, exactly what will be involved should they need to access veterinary care in an emergency. This simple step will help optimise response times and eliminate the frustration, confusion and inevitable dissatisfaction that may arise if ill-prepared."
CPD Solutions and Onswitch have announced that they have joined forces to offer a new online training course for veterinary receptionists called a Mini Series.
Dr Susie Coughlan, Managing Director of CPD-Solutions, said: "Today's competitive pricing between practices means that securing a client's return spending can depend largely on the quality of their early interactions. However, with such a busy schedule, it's almost impossible for most vets and practice managers to provide dedicated in-house training for frontline staff, even though many appreciate how crucial it is. The mini-series allows receptionists to perfect their skills in their own time and in the comfort of their own surroundings, saving the practice valuable time and resources while enhancing the initial customer experience. At the end of the day, this is what every veterinary practice is striving for - contented clients."
The first course commences on the 19th of February 2014 with a full programme planned for the future. More information is available at www.receptionistwebinars.com, or call CPD Solutions on 0151 328 0444.
The College says that the course is suitable for veterinary surgeons who:
The course does not offer clinical training, but the College says it will help vets identify areas for improvement and support them in building confidence and competence.
It also offers guidance on wellbeing and mentorship.
The snappily job titled Tash Goodwin Roberts, RCVS Projects Implementation Manager in the Advancement of the Professions Team, said: "As part of our commitment to supporting the workforce ambitions this is a course that can support not just the returning vets but also offers insight to those who will be supporting them.
"Vets who have taken career breaks have often gained a huge wealth of skills which, combined with their veterinary training, makes them assets to their new teams and the professions.
“The course covers key topics to bring vets up to date with many of the professional aspects of working as a vet and also includes a range of additional content to support their journey, such as practical tips for returning, important recent updates on prescribing, as well as reflective practice and lifelong learning.
"The course also contains video interviews with vets who have already returned, offering valuable insights into how they approached their journey.
The course takes around three hours to complete.
https://academy.rcvs.org.uk
The award categories are:
Nominations are welcome from both BSAVA members and non-members.
Nominations close on 30th October 2024 and the winners will be announced on 16th January 2025.
The BSAVA awards ceremony will take place at the reinvented Congress and Expo 2025, taking place at Manchester Central in March.
https://www.bsava.com/awards.
Research carried out by the Kennel Club to coincide with Mother's Day has revealed that 35% of dog buyers do not see their new puppy with its mother.
The research also found that one in ten buyers take their puppy home before it is eight weeks old, and that 55% do not see the puppy in its breeding environment.
Bill Lambert, Manager of the Kennel Club Assured Breeder Scheme, said: "March is the most popular month for searching for a puppy, but we are extremely concerned that so many are not seeing their puppy with its mother. Seeing mum not only helps people to find out how their puppy will be likely to turn out in terms of temperament and characteristics, but it also gives them the reassurance that it has been bred in a loving environment where it has been cared for and socialised properly."
Marc Abraham, TV vet and Kennel Club Veterinary Advisor, said: "Puppies depend on their mums in the early weeks of life, not just for milk but she's also critical for developing their socialisation skills which help set them up for life. If a breeder refuses to show the puppy with its mother without very good reason, then buyers should go elsewhere."
The Kennel Club is urging people to see puppies with their mother as part of its Stop Puppy Farming campaign and is joining with Marc Abraham to support the 'Where's Mum?' campaign. Kennel Club research has shown that as many as one in four could unwittingly be buying their puppy from a puppy farm.
The Kennel Club will be running a National Puppy Awareness Week (PAW) from the 8th - 14th September. To find out more visit www.thekennelclub.org.uk/stoppuppyfarming.
The organisers of Rabbit Awareness Week (15th-21st September) are calling on veterinary practices to show their support and sign up to its free health check scheme, to highlight the importance of preventative healthcare for rabbits.
This year's RAW campaign is focusing on vaccinations, to protect one of Britain's most popular small pets from two painful and potentially fatal diseases, myxomatosis and Rabbit Haemorrhagic Disease (RHD).
Participating practices will receive free support packs to help them advertise and run their own health check events, as well as care advice materials to give out to clients who bring their rabbits in.
Rabbit Awareness Week 2012 is backed by Burgess Excel and various partners, including MSD Animal Health, RSPCA, PSDA, Blue Cross, Wood Green The Animals Charity and RWAF (Rabbit Welfare Association & Fund).
Justin Heaton, Head of Marketing at Burgess Pet Care, said: "This September, RAW aims to promote the importance of preventative healthcare, including regular vet health checks and vaccinations for rabbits, to protect them from disease. Rabbits are at risk from myxomatosis and RHD and this year's goal is to highlight how important vaccinations are against these diseases and encourage owners, particularly those not currently registered with a veterinary practice, to bring their rabbits in for free veterinary health checks and vaccinations.
"RAW partners believe that many rabbit owners are unaware that injections for rabbits are a necessity for them to live a long and healthy life. The average rabbit should live at least 8-12 years, but one in three pet owners (38 per cent) estimate a rabbit's maximum lifespan to be five years*. Along with meeting their dietary, behaviour, environment and companionship needs, Britain's rabbits' must be protected from pain, suffering, injury and disease to ensure they are healthy and happy. Vaccinations are an important part of responsible pet ownership and will help to ensure that rabbits live a long and healthy life."
If you are interested in supporting RAW 2012, by hosting rabbit healthcare clinics at your veterinary surgery, visit www.rabbitawarenessweek.co.uk to order your free support kit and register your event.
BCF Technology has published a new clinical guide to the non-reproductive applications of ultrasound in farm animals.
Kimberly Palgrave BS BVM&S, created the booklet with the aim of helping veterinary surgeons understand the value in using ultrasound for more than reproduction purposes.
BCF says On farm ultrasound uses: Beyond pregnancy diagnosis provides key clinical descriptions and tips, along with normal and abnormal ultrasound images to show how ultrasound can aid in diagnosing various on-farm conditions you may be presented with, such as scanning the teat to detect stenosis, the umbilical area for an abscess, and even the thorax for help to diagnose BRD.
Kimberly said: "This clinical guide was created to help vets get more out of on farm ultrasound than just pregnancy diagnosis. There are a range of other uses for ultrasound on farm and this guide explains how to use your equipment for these applications. As always we are happy to receive feedback on any of our clinical materials."
To find out more or to get your copy of the guide, visit the learning section of the BCF website: www.bcftechnology.com
Paragon’s gardens feature bee and insect hotels, bird feeders, bat boxes and robin hides, plants for pollinators and long grass to suit hedgehogs.
The garden at Dalston has a bog garden and pond.
Children from the local primary school visit to plant trees and scatter wildflower seeds.
Paragon’s most ambitious project is at Newbiggin where, with the help of a grant from Forestry England, it is planting a three-hectare native broadleaf woodland, reinstating hedgerows and incorporating a wildflower meadow.
Gardeners’ World’s Frances Tophill presented the framed certificate and trophy at the Britain in Bloom Awards at Old Trafford Stadium, Manchester.
Laura Binnie, small animal vet and sustainability lead at Paragon, said: “When we set out to create wellbeing gardens for our staff to enjoy, and to do it as sustainably as we could, we never thought it would go this far.”
“In the veterinary profession, we’re at that unique intersection where people, planet and animals come together.
“We feel a responsibility to do something for the community, for nature and for our clients and staff, and to lessen our impact on the climate crisis.”
https://www.paragonvet.com
Dechra is expanding its Veterinary Essentials portfolio of veterinary licensed generics with the introduction of five new products.
Flexicam® - a NSAID for the control of pain and inflammation in dogs with acute and chronic musculo-skeletal disorders, joins the range following the acquisition of VetXX. Roger Brown, product manager at Dechra Veterinary Products said: "Flexicam provides vets with all the proven benefits of meloxicam, one of the most frequently prescribed NSAIDs."
Prednidale 25 also joins the fold as the first veterinary licensed 25mg strength prednisolone, which together with Prednidale 5, gives vets a wider variety of treatment options for inflammatory diseases, allergic diseases, some autoimmune diseases and some neoplastic conditions. Roger said: "Under the cascade system, practices currently using non-veterinary licensed 25mg strength prednisolone can now convert to using a veterinary licensed product instead."
Alongside Flexicam and Prednidale 25 is a new combination of sedation and reversal agents (Sedator® and Atipam® respectively). Sedator, which contains the active ingredient medetomidine hydrochloride, is used for sedation, analgesia and anaesthetic premedication in cats and dogs. Roger said: "This product can now be used in combination with Atipam, our new reversing agent and generic partner to Sedator. Atipam is an alpha-2-adrenoceptor antagonist which is chemically identical to the market leader, but can offer practices permanent savings of at least 37 per cent."
For further details on the new products, please contact your local Dechra territory manager or call Rachel Horton 01743 441 632.
The session is designed for business owners who are considering succession planning and who may be interested in exploring alternative ownership structures.
Speakers include Jeff Lermer from JLA Accountants and Victoria Dorman from HCRLaw, both of whom have helped companies transition to employee ownership.
Matt Flann from Pennards Vets (pictured) will add the perspective of a business that has transitioned to being an Employee Owned Trust.
The session will cover the structure of Employee Ownership Trusts, the benefits of transitioning (including tax incentives) and the legal, financial and operational considerations.
The webinar was also offer practical guidance on the steps and timelines for implementing an EOT in your organization.
https://spvs.org.uk/employee-ownership-trusts-cpd
In November 2024, the RCVS Education Committee agreed to grant the veterinary degree conditional accreditation after an accreditation visitation earlier that year found deficiencies with the degree meant it only met 27 of the 77 RCVS accreditation standards.
55 recommendations for improvement were made by the visitation panel.
A subsequent visit in September 2025 found that while there were still a significant number of standards to be met, many of the recommendations for improvement had either been achieved, or significant progress had been made towards them being met.
The Education Committee therefore decided to grant the programme conditional accreditation for one year, with an action plan and timetable being put into place to guide how and when the 20 outstanding recommendations would be met.
The next accreditation visit to Cambridge will take place in October 2026.
It was agreed that this timeframe and accreditation status would ensure that progress towards meeting accreditation standards continued at pace, allowing the Department to demonstrate its commitment to student wellbeing and support for learning across the entirety of the veterinary programme.
An RCVS spokesperson said: “We appreciate the considerable efforts and hard work that the staff team within the veterinary department at Cambridge University have put into rectifying many of the issues identified in the 2024 accreditation event, for taking on board the constructive advice that was given and working together to make many of the necessary improvements.
“However, as the report shows, there are still several outstanding areas of concern, and so the Education Committee agreed that it was not yet in a position to grant Cambridge’s veterinary degree full accreditation.
“We have collaborated with Cambridge on putting together an action plan and timeline for meeting the 20 remaining recommendations and we hope that it will continue on its current trajectory towards meeting the RCVS accreditation standards.”
https://www.rcvs.org.uk/document-library/university-of-cambridge-2025-report/
Photo: © Copyright John Sutton and licensed for reuse under this Creative Commons Licence.
Programme attached including details of how to register
The Society of Practising Veterinary Surgeons has unveiled a new logo in response to member feedback and a desire by the society to update its image to tie in with a more modern and campaigning approach. Here it is (roll of drums please):
Wafcol, or The Worcestershire Animal Foor Company Ltd as it is known in full, has launched a new website.
The company says it has always claimed its food, developed with leading dermatologist Sue Paterson and BVA President Harvey Locke, can change dogs' lives and that the site now allows you to see how that happens.
Along with the usual dietary information and range details you would expect to find, the website has a section dedicated to customer testimonials featuring stories like that of Rocco, a five year old chocolate Labrador that was given to The Labrador Lifeline Trust because his owners were unable to cope with the endless vet bills for his skin condition.
Pennie Medland, Area Co-ordinator for The Labrador Lifeline Trust said: "His face was sore and all under his chest and tummy was dry and crusty...he looked thoroughly miserable and depressed."
As part of Rocco's treatment by the Trust's vet, his food was changed to Wafcol Salmon and Potato and after just a few weeks he became a different dog. Pennie said: "The hair on his face has grown back, the awful itching has stopped and his general demeanor is so different from the sad depressed boy I first saw. He has cheered up no end and is really bouncy - it's fantastic to see. Our thanks go out to Wafcol."
For further details about the Wafcol Sensitive range of diets, visit www.wafcol.co.uk or call 0844 375 7002 now.