The Suresign range consists of:
Shane Brewer, Veterinary Business Development Manager at CIGA Healthcare, said: "We are very excited to be branching out into the veterinary field with our very affordable veterinary rapid tests. With the recent increase in pet ownership over the previous year, it is important to offer vets and their clients an affordable alternative to the tests they are currently using."
Ciga says its tests are easy to perform and interpret, competitively priced and offer results in 5-10 minutes.
For more information (in due course), visit: www.suresignveterinary.com
The four organisations have written a template letter which anyone can send to any company they see using brachycephalic breeds, such as the Persian, or Scottish Folds, in its marketing materials.
The letter urges companies that use images of cats to work collaboratively with veterinary professionals and pledge to avoid using such breeds in the future.
Dr Nathalie Dowgray, Head of ISFM, said: “Seeing a cute cat in an advertisement can often be a trigger for people to seek out acquiring a cat of that breed without understanding the welfare concerns associated with some pedigree breeds.
"A rise in demand can lead to an increase in breeding practices that result in severe conformational issues and poorer welfare in these breeds.
"We encourage people to download this letter to use when they see breeds of concern being used in advertising, as health is always more important than looks.”
https://icatcare.org/app/uploads/2023/09/ISFM_FECAVA_FVE_UEVPAdvert_Letter.pdf.
The training facility is over 800m2 and houses 18 working stations, three lecture rooms, the latest training technology, a leisure area and library with outdoor space and parking.
Heber Alves, CEO of the Improve International Group said: “It has been a goal of ours for a long time to open a new, top-of-the-range training facility for veterinary professionals in Germany.
"We are delighted to see this dream come true and we are very excited to now have the opportunity to work more closely with vets and veterinary technicians and help them grow their skillsets.”
www.improveinternational.com.
MDC Exports had launched a new biodegradable poo bag dispenser, aimed at veterinary practices and pet owners.
The idea is that pet owners can fix the dispenser to a wall, somewhere they'll be able to grab a bag on their way out of the door. The dispenser also has two strong hooks for other essentials such as dog leads or keys.
MDC Exports says their poo bags are generously-sized and feature long handles for simple tying and carrying. For more information, contact MDC Exports Limited on 01582 655600, or e-mail: mdcexports@btconnect.com
Oh I wish I was a travel journalist sometimes.
A new injectable antibiotic with nil-milk-withhold licensed to treat foul-in-the-foot in a single shot has been launched by Pfizer Animal Health.
Naxcel Cattle's active ingredient is ceftiofur in a patented sustained-release formulation. According to the company, one injection provides a full course of antibiotic therapy, giving seven days of therapeutic blood levels against the majority of inter-digital necrobacillosis ('foul-in-the-foot') pathogens.
Pfizer vet Dave Gilbert says the expectation is that Naxcel Cattle will make on-farm therapy easier and help improve treatment compliance and thereby first treatment success rates, compared to treatments which require repeat injections. "Having the full course in a single injection simplifies treatment protocols and eliminates a number of reasons for non-completion of treatment, such as forgetting a second or third dose, or not giving them because of apparent symptomatic recovery from the condition."
The site of injection for Naxcel Cattle is the subcutaneous area at the base of the ear (see Figures 1 & 2). Injection instructions are supplied in the product pack. Dave Gilbert suggests that provided cattle are adequately restrained during administration the injection technique is simple and straightforward. The dose rate is 1ml/30kg body weight and up to 30ml can safely be given into each site.
Figure 1. Subcutaneous administration of Naxcel Cattle at the posterior aspect of the ear where it attaches to the head (base of ear).Figure 2. Injection location for the subcutaneous administration of Naxcel Cattle at the posterior aspect of the ear where it attaches to the head (base of ear).
Petplan has announced that nominations for its 2015 Veterinary Awards will open on 1st September 2014.
The awards, which are designed to recognise members of the veterinary profession who have gone 'above and beyond' in their daily roles, will be presented on 9th April 2015.
Petplan's Acting Head of Marketing, Ingrid Wakefield said: "At Petplan, we hear from our customers every day about the exceptional care veterinary staff have given to their pets. The Veterinary Awards provide an opportunity for Petplan to show their support for members of the veterinary profession who go beyond the call of duty in their role, and for pet owners across the UK to say thank you to the veterinary staff who have helped them and their pets."
Last year Petplan received more than 12,000 nominations, with every nominee receiving a certificate of recognition for their hard work.
Nominations can be made at www.petplan.co.uk/vetawards, from the start of September.
Daniel Calvo Carrasco, an RCVS specialist in Zoo and Wildlife Medicine and a European Specialist in Avian Medicine and Surgery, will be heading up the new service, which opens its doors to patients in January.
Daniel graduated from Universitat Autònoma de Barcelona in 2010. He began his career at first opinion practices in Birmingham and Wiltshire, where he developed his skills as a vet in small animals, while still having the chance to look after small furries from a local pet shop where he was based. He then completed an exotic animal medicine and zoological medicine internship, followed by two years of small animal and exotic practice in the UK.
In May 2016 he gained his RCVS CertAVP(ZooMed) and later that year he completed his European College Zoological Medicine Avian residency.
For the next two years, he worked at Great Western Exotics before joining the Wildfowl & Wetlands Trust in 2018, where he combined conservation work with managing and caring for its living collection.
Daniel said: “I’ve always had a passion for zoological medicine and caring for the more exotic mammals, birds, reptiles and amphibians, and I’m excited to be leading this new service at Southfields.
“I really enjoy all aspects of exotic, zoo and wildlife medicine and have a particularly keen interest in orthopaedics and advanced surgery in exotic species.
“I have treated all sorts of species in my time from parrots and lizards to wading birds such as the Spoon-billed Sandpiper, Aldabra tortoise, Hyacinth Macaw, Toucans, Seriemas and many birds of prey.”
Southfields hospital director Daniel Hogan said: “We are delighted to have recruited Daniel to lead this exciting addition to the services we offer.
“He is highly experienced and will lead our new exotic animal service, which is the first such service in the whole of the South East and will be available 24/7 to offer the best and most comprehensive zoo and wildlife care in the region.”
For more information, visit: https://www.southfields.co.uk/
Chris, who is moving from Willows, will develop both the medical cardiology service and deliver a new interventional cardiology service to complement the existing surgical offering at Paragon, which is investing around £145,000 in ultrasound equipment and operating facilities to support the service.
Chris said: “I’ve had a great time at Willows and couldn’t think of a better place than Paragon to continue my passion for all things cardiology.
“It’s an exciting time to be joining Paragon, which is growing phenomenally to service the region whilst it cements itself as one of the leading referral centres in the north of England.
“The investment and expansion which is taking place at Paragon will allow us to develop another globally-recognised cardiology centre within Linnaeus.”
For more information, visit: www.paragonreferrals.co.uk
Practices which want to buy the alternative imported vaccine will need to apply to the VMD for a Special Import Certificate (SIC).
Wholesalers have agreed to stock the alternative vaccine.
Zoetis says it acknowledges the concern and frustration this causes its customers and wants to reassure the equine community that it is working hard to resume Equip Rotavirus supply as soon as possible.
For further information, contact your Zoetis account manager or ring Zoetis HQ on 0345 300 8034.
The College of Animal Welfare has opened a business school at its training and education centre in Chord Business Park in Godmanchester.
CAW Business School provides accountancy courses accredited by the Association of Accounting Technicians (AAT) and leadership and management courses accredited by the Institute of Leadership and Management (ILM).
Leslie Heaton Smith, Director at The College of Animal Welfare, said: "The opening of our Business School is a new development in a long line of achievements and marks an exciting new venture. Whilst our focus has always been towards developing technical animal and veterinary related knowledge and skills to make significant improvements in animal welfare and veterinary care, we also recognise that quality of care is also highly dependent on the management and leadership of those controlling and investing the organisation's often scarce resources. Thus in order to provide high quality welfare to animals entrusted into their care, organisations need to be able to employ people with such skills".
The leadership and management courses are already underway and can be studied entirely online, or online with study weekends.
The College says the majority of AAT courses will start in September 2013, however an 8 week Level 2 Certificate in Bookkeeping course starts at the beginning of June. The College is also an AAT approved exam centre, meaning that students can sit their exams whilst at college.
For further information, call the College on 01480 422060 and speak to one of the Business School tutors. Alternatively, visit www.caw.ac.uk or book a place on the next open day on Wednesday 22 May from 9am-12pm or 6-9pm.
Virbac, maker of Pronefra for the management of CKD in cats and dogs, has launched a free app to help interpret patients' urine test results in line with the latest International Renal Interest Society (IRIS) Guidelines.
The app, which is also called Pronefra, is available for download on both the Play store and Apple store.
Simon Boulton MRCVS, Marketing Manager for Companion Animals, said: "Reference ranges supplied by machines and labs are not always appropriate for the renal patient so we wanted to help practices to interpret kidney-specific results quickly and easily in line with the latest recommendations. The Pronefra app was the result. We have received very positive feedback on the app so far and hope it will help practices improve the quality and length of life of their renal patients."
Virbac is also providing further Pronefra practice support materials, include a pet health recording book for clients to aid in compliance and other educational tools for vets, nurses and clients.
Petsox Ltd has launched a new waterproof and breathable bandage cover.
According to the company, most products available to practices are either waterproof or breathable, but not both, and so cause the wound to overheat and the underlying skin to become "sweaty". Petsox, however, has a membrane system which allows the wound to breathe while providing protection from the elements.
Designed to go over the already cleaned and dressed wound, PetSox can be secured in place by attaching a length of cohesive bandage to the top. Petsox can also be trimmed to fit each animal perfectly.
Petsox have a non-slip base, so the animal can feel secure on slippery surfaces, such as wooden or tiled floors.
The company will be exhibiting at the London Vet Show this year on the Barber of Sheffield stand, where there will also be a competition with the chance to win lunch for 2 on the Orient Express.
For more information about Petsox, visit: www.petsox.co.uk
Companion Care Vets has launched a Graduate Development Programme to develop veterinary graduates into future partners in the business.
According to the company, seven graduates have so far joined the scheme. Five are from the Royal (Dick) School of Veterinary Studies in Edinburgh, one is from The Royal Veterinary College in London and one studied at the Univesitat Autònoma de Barcelona. Each has gone through a rigorous recruitment process devised by the Companion Care Vets HR team, and will be placed in one of the groups established surgeries, where the company will give them an understanding of the entire business from clinical to personal, commercial to management.
Jane Balmain, Managing Director of Companion Care Vets said: "One of my ambitions for Companion Care Vets is to ensure we play a significant role in developing standards in the veterinary profession and I believe that supporting talented veterinary graduates is key to this.
"Our rapidly expanding business is passionate about providing the highest level of pet healthcare and client service and we are proud to be able to help veterinary professionals realise their ambitions and full potential."
Placements last three years, during which Companion Care says each of the graduates will be closely mentored and their clinical learning will follow the framework developed by the RCVS as part of their Professional Development phase. Business support will be given via secondment to Companion Care's support services departments and theory based learning. All graduates are placed in practice from day one, building on their clinical experience.
One of the graduates, Katie Denholm said: "This graduate programme is a brilliant opportunity for me to put what I have learnt at University into practice. What really excited me was the modern surgeries, opportunity to be really hands-on and the added business-advice that will help me to realise my dream of one day, and I hope in the not too distant future, becoming a partner in my own practice."
Katie has been placed at Companion Care Vet's Chelmsford surgery, where veterinary surgeon and Joint Venture Partner Simone Dent said: "This scheme is a fantastic opportunity for graduates to gain all important clinical experience alongside the commercial aspects of a veterinary career. Being a vet these days affords enormous opportunities to build a successful business that provides satisfaction, financial reward and work-life balance. Katie will be given every opportunity to blossom as an integral part of our team learning, and having fun, every step of the way."
To find out more about the Graduate Development Programme please visit www.ccvets.co.uk or email graduates@companioncare.co.uk
Consultations are delivered online using video conferencing software, with the aim being to provide an immediate diagnosis and treatment plan. However, if a diagnosis cannot be made remotely, or the situation requires intensive medical or surgical intervention, Optivet offers non-contact clinical facilities in Hampshire, London and the Isle of Wight, or will recommend other, closer ophthalmology facilities if necessary.
Optivet says it has the medical and surgical expertise to deal with any ongoing issues and follow-up is provided remotely wherever possible.
Rob Lowe, RCVS Specialist in Veterinary Ophthalmology and founder of Optivet, said: “We have come up with an innovative, non-contact ophthalmology solution for both the present and the future. Optivet’s response time and immediate availability of an ophthalmology specialist is unmatched in the UK.
"Once you become a client, you become part of the Optivet family. Our amazing team will work with you throughout the patient journey to provide the highest level of care.”
For more information, visit: remote.optivet.com
Elanco has announced that it has finalised its acquisition of Novartis Animal Health.
The acquisition, announced in April last year, follows Elanco's purchase of Lohmann Animal Health earlier in 2014. It swells Elanco's portfolio to nearly 300 brands encompassing therapeutics, vaccines, parasiticides, antimicrobials, surgical, enzymes, food safety and more.
Gaynor Hillier, Elanco's General Manager UK and Ireland said: "Elanco's acquisition of Novartis Animal Health brings together two strong companies with a passion for serving the customer. We will continue to offer the products our customers trust, while significantly investing in the development of new solutions to meet our customers' greatest unmet needs."
The company says it will now increase investment in research and development significantly, with a combined portfolio of more than 100 product development projects focused on:
Gaynor added: "We'll continually seek innovative ways we can support our customers' business. With increased technical services, that combine our analytic and benchmarking tools with on-the-ground support, we'll be able to spend more time with individual customers seeking innovative solutions that can make a difference in their business."
Elanco says that the complete integration of the businesses will take some time, but it is trying to make the transition seamless. For the foreseeable future, business will continue in much the same way, including product ordering and customer support. Availability and access to products will continue uninterrupted.
For more information about the acquisition, visit www.elanco.com.
This compares with 38% in 2016 and just 25% in 2012.
The survey found that on average, students are having to make up an annual shortfall of £2000 per annum, and those in the mid and later years of study are more likely to have a part-time job than those in the earlier years.
Significant numbers of students are now also reporting mental health problems: 68% report feeling overwhelmed, 52% experiencing anxiety and 35% reporting depression, with 78% citing their studies as the cause, 57% the lack of free time and 44% financial worries.
As part of the survey, students were asked which area they saw themselves working in after graduation.
Overall, 85% said they intend to go into clinical practice (increasing from 79% in the 1st year to 90% in the final year).
When they think about their first job, 43% said the graduate support offering and 28% the type of practice are the most important considerations.
When it comes to extra-mural studies (EMS), the survey found hands-on experience is the top priority for vet students when choosing their placements and cost is the biggest barrier (37%).
Katie Roberts, AVS President, said: "I’m really pleased that we’ve got an up-to-date overview of the thoughts, concerns and aspirations of our membership population. Our new comprehensive data set on the mental health and welfare concerns of our students is concerning, as are the number of students facing financial concerns during their degree. However, such shocking findings will provide us with really strong, quantitative support when we work to tackle these issues over the coming months."
BVA President, Daniella Dos Santos said: “This survey is a really important snapshot of veterinary student life today. High levels of mental health concerns and funding gaps continue to be a significant worry and it’s essential that both the vet schools and the wider veterinary community provide as much support as possible. We’ll be sharing the results with the vet schools to help them help their students.
"The increasing pressure to work part-time to makes ends meet is a stark reminder that a vet degree can be really expensive. This isn’t only a concern for current vet students who are facing financial hardship but it’s also a significant barrier to widening participation to students from non-traditional backgrounds. It’s an issue that BVA is working on with AVS, RCVS and the Vet Schools Council."
Gil Riley of the Pool House Veterinary Hospital in Lichfield, Staffordshire has won the annual Petplan Equine Vet of the Year Award.
The Award was announced at the 21st annual Animal Health Trust (AHT) Equestrian Awards gala dinner held at the Lancaster Hotel in London last Thursday.
Horse owners from all over the UK nominated vets who had gone above and beyond the call of duty. A short list of three finalists was then drawn up and the winner selected by an independent panel consisting of: Peter Webbon AHT Chief Executive and Equine Vet, Alison Bridge Editor-in-Chief of Horse & Rider Magazine, Chris House President of the British Equine Veterinary Association (BEVA) and Jo Whitaker Marketing Development Manager for Petplan.
Peter Webbon of the AHT said "We received a record number of nominations this year and the standards were incredibly high. However, Gil was nominated by over 100 clients and we felt he was truly deserving of this award."
Alison Andrew, Marketing Manager for Petplan said: "This award recognises the amazing hard work and commitment of people within the equine veterinary profession and those who provide outstanding service to horse owners."
Gil joined the Pool House Veterinary Group and Equine clinic practice to expand his equine skills after working in a mainly agricultural practice in Wales and is jointly responsible for the Equine part of the Practice. He has subsequently been awarded the Royal College of Veterinary Surgeons Certificate in Equine Practice and he is particularly interested in lameness and laminitis. He also recently acted as British Team Vet at the International Driving Trials in Germany.
Gil said: "Everyday I feel like I'm pulling the greatest trick in that I get paid for doing what I love. To receive further recognition with this award almost feels greedy. I'm tremendously flattered and indebted to all my clients who nominated me."
In his acceptance speech Gil praised his team for their dedication and support without whom, he said this would not have been possible. Special thanks went to his proud wife Emma on the evening of their fifth wedding anniversary.
The Animal Health Trust Equestrian awards are designed to recognise the outstanding achievements made by horses, riders, owners and trainers throughout the equestrian world. Since the Petplan Charitable Trust was founded in 1994 it has raised over £5million, almost £500,000 of which has been donated to the AHT to fund research and development.
Focusing on the approach, diagnosis and treatment of regurgitation in dogs and cats, the webinar looks at how to differentiate regurgitation from vomiting and the way some diseases can cause inflammation, obstruction or dysmotility of the oesophagus, which can often result in regurgitation.
Aarti Kathrani graduated from the Royal Veterinary College (RVC) and is now a Senior Lecturer in Small Animal Internal Medicine, where she is involved with the clinical internal medicine service. She also helps provide nutritional input to clinical cases seen at the Queen Mother Hospital for Animals, where her research centres on canine and feline gastroenterology and nutrition.
Aarti said: “The webinar is designed to help general practitioners differentiate between regurgitation and vomiting, as well as provide a comprehensive review of the different causes of regurgitation and the diagnostic approach to this. Treatment is also discussed for this condition. We hope the webinar provides a useful guide to help diagnose and manage these cases in general practice.”
The regurgitation lecture is freely available and can be accessed via the Webinar Library here: https://www.bsavalibrary.com/content/webinar-library.
The lecture complements the BSAVA Manual of Canine and Feline Gastroenterology, which was published in 2019 to give readers a greater insight into the GI conditions they are treating. The Manual is divided into four main sections, focusing on; Diagnostic procedures and techniques; Diagnostic approaches to problems; Patient Management; Diseases of specific systems/organs.
The Manual costs £60.00 for BSAVA members; £90.00 for non-members and can be purchased from the BSAVA website here: https://www.bsava.com/Shop/Veterinary-books#!prod/f1a8220f-3ff7-e911-80e7-005056be4acd/curr/GBP
Mark Bordo, CEO and CoFounder, Vetster.com, said: “Our new mobile app is one more way we can provide veterinary professionals with a flexible platform to connect with pet parents in between appointments, traveling between clients, or from the comfort of home. With just a few taps on their mobile phone, veterinarians connect with pet parents with great video quality, and easy-to-use scheduling and follow-up features.”
So now, at long last, vets can diagnose disease in animals on an even smaller screen than ever before.
What a breakthrough.
The mobile app also means you can diagnose whilst on the move.
So, no need to waste any more time reading a book on the 14:25 from Paddington to Bath Spa, instead you could be consulting pet owners (or 'pet parents' ... ugh) and examining their animal on your two inch mobile phone screen from the comfort of your train seat.
Client confidentiality could be a problem on the 14:25, but if you wear headphones and whisper into the phone, you should be alright.
Tunnels might also cause a bit of a problem, but hey, the pet owner can always call you back when you're out the other side.
To register to practice on Vetster, visit vetster.com.
Once registered and approved, you can then download and use the app.
In an AI position statement released on their website, the company highlights the opportunities and risks associated with the use of AI to interpret diagnostic images.
In the joint statement, company owners Victoria Johnson and Julien Labruyère (pictured right), said: “We strongly welcome the introduction of appropriately developed, tested and implemented AI tools into our profession, to provide solutions to improve resourcing and benefit animal welfare.
“There is a limited pool of veterinary radiologists and an ever-increasing need for expert interpretation of radiographs and more advanced diagnostic imaging modalities.
"This presents a huge opportunity for the development of AI and related technologies to better address demand, save time and potentially improve clinical knowledge and outcomes.
"However, it is important to note that, unlike human radiology, there is no official framework for the regulation, governance and quality control of AI tools in veterinary radiology.
"This means that there should be a very strong onus on companies and individuals to adhere to the highest standards of medical tool development when creating AI solutions.”
“If AI is released into veterinary practice without appropriate oversight or governance there is a significant risk of misleading results, misdiagnosis, and negative impacts on patient welfare.
"This, in turn, may undermine trust in AI and create a culture of hesitancy to adopt new technologies at a time when innovation is much needed to improve access to advanced care.”
The company is advocating for a series of self-regulatory measures to be applied by companies developing AI in order to safeguard both animal welfare and the liability of the veterinary surgeons using these tools in clinical practice.
The full position statement and a list of recommendations can be here: https://www.vet-ct.com/gb/our-services/ai-veterinary-radiology/
Ledston Equine Clinic in West Yorkshire has announced the launch of the Ledston Education Centre, which will provide training for veterinary surgeons, fire and rescue personnel, and horse owners.
The Ledston Education Centre will continue the clinic's "Tuesday evening lecture" series, and training for fire and rescue personnel will be carried out under the Safer Horse Rescues Initiative.
WebLeC is a new development through which the Centre says it will deliver online training for equine veterinary surgeons and students, and high quality equine healthcare information to horse owners across the UK. WebLeC uses web conferencing software to deliver live, interactive lectures and discussion forums to people in the comfort of their own homes.
Forthcoming WebLeC CPD meetings:
Wed 9th March 2011 at 7.30pm: "Strangles and the practical management of infectious disease outbreaks in horses"Prof. Josh Slater, BVM&S PhD DipECEIM MRCVS Professor of Clinical Equine Studies, Royal Veterinary College.Kindly sponsored by Intervet Schering-PloughFee: This meeting is FREE of charge for first 100 applicants
Thu 17th March 2011 at 7.30pm: "Insulin Resistance, Equine Metabolic Syndrome, & Equine Cushings (PPID) - a practical approach to diagnosis and management"Dr. Cathy McGowan, BVSc DipVetClinStud MACVSc PhD DEIM DipECEIM FHEA MRCVS Director of Equine Professional Studies, University of LiverpoolKindly sponsored by Boehringer IngelheimFee: This meeting is FREE of charge for first 100 applicants
Further information can be found at: http://www.ledstonequine.co.uk/weblec_lectures.html. The Ledston Education Centre says details of how to register will be available on the website shortly.
The CPD event takes place this Thursday 9th April, from 9:30am to 5:30pm, using the Zoom video conferencing platform. The organisers say that the agenda is still being finalised, but will be split into three streams: Farm Animal, Equine and Small Animal.
Confirmed speakers include:
Although the event is free, participants are asked make a voluntary contribution at justgiving.com/fundrasing/vets-for-nhs.
To register for the event, visit www.vetsfornhs.co.uk
Vets for NHS is supported by Boehringer Ingelheim, MSD Animal Health, Nimrod and the Scottish Vet Fair.
Vetigel is a plant based gel which was first introduced to the UK for orthodontic surgeries last year.
It is supplied in a pre-filled syringe and applied directly to the site of bleeding where it creates an initial mechanical seal and then supports the formation of the platelet plug below.
VetPlus says it can be used in many situations where bleeding is an issue and the gel can be applied directly to the site of bleeding, including liver biopsies, mass removals, amputations and enucleations.
Jackie Marshall, VetPlus Technical Advisor, said: “This innovative product is already transforming the way vets perform both dental and surgical procedures, and we have had really positive feedback from those practices where it is being used already.
"Vetigel isn’t intended to replace a surgeon’s technique, but it is designed to stop bleeding where pressure or other methods are ineffective or impractical.
"Because it is a gel, it can conform to a wide range of wound shapes, making it a rapid, effective way of controlling bleeding.
“We believe this product will make a lasting impact on veterinary care, transforming the way surgeries are carried out and assisting haemostasis in animal patients.”
Zak Leavold, a vet based at Calster Vets in Great Yarmouth used Vetigel in an emergency situation, out of hours, on a dog with a bleed due to a kidney laceration.
He said: ‘I genuinely believe the product saved the dog’s life that night.
"I will certainly be keeping Vetigel on hand for any future soft surgeries – just in case!’
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Spread over two floors, the 3,300 sq ft flagship practice is unusually large for a London clinic, and has a dedicated dental suite and laboratory, as well as six spacious and bright consulting rooms.
Notably absent from the practice are a reception desk and continuously ringing telephones.
Instead, customers receive a warm welcome in the members’ area, with separate spaces for cats and dogs.
Shades of lilac on the walls have been carefully chosen to keep animals calm, while a pick and mix wall filled with toys and treats is designed to help pets develop positive associations with vet visits.
Co-founders Russell Welsh MRCVS and online estate agent entrepreneur Daniel Attia say that a large portion of Creature Comforts’ customers have signed up as ‘All Access’ members, paying £20 per month to get unlimited access to expert care from vets and nurses.
This includes as many consultations as they need, annual vaccinations and discounted routine treatments e.g. 50% off microchipping.
The remainder have opted to pay as they go for treatment.
Creature Comforts’ chief veterinary officer, Dr Simon Hayes, says: “One of the biggest problems with UK veterinary care is that, due to the expense of consultations, pet owners are understandably reluctant to book in to see a vet until their animals are really sick.
"With a subscription model that includes unlimited consultations, we’ve removed the cost barriers to accessing expertise easily and quickly, so pets are seen more frequently, and conditions can be identified and treated earlier in the disease process, meaning a vastly better outcome for pets and hopefully greater financial savings over their lifetime, too.”
Simon added: “Many people comment on the peace and quiet.
"The absence of phones ringing or receptionists permanently on calls is unusual.
"But because our customers book in, submit queries and request medications via our app, we don’t need these things.
"While our virtual care team can take calls, they’re not based in the practice.
"This frees up our people to welcome customers and make a fuss of their pets so we can turn what has long been a stressful appointment into a positive experience.
"People have told us their pets, who trembled and cried at their previous vet, are now pulling to come inside because they know they’re going to get a treat and lots of attention.
"We’re still doing all the things vets do, in terms of offering excellent care, expertise and advice, but the entire experience around it has been totally transformed.”
Creature Comforts’ third site, also in London, will open towards the end of this year, and the company is keen to hear from veterinary surgeons, nurses and others who may be interested in upcoming vacancies.
Vetoquinol is advising vets and farmers to be on the lookout following the discovery of counterfeit Marbocyl on two farms in Northern Ireland.
The counterfeit product contains an unapproved source of Marbofloxacin in an untested formulation which presents an unknown risk to animal and human health if used.
Vetoquinol has informed the national authorities about this situation. It is illegal either to sell or supply the product or to knowingly buy and/or use it.
The withdrawal period of this counterfeit product is unknown. Should the product be used it could be detected in milk or after slaughter. Vetoquinol advises the veterinary community to be aware of the risk, to carefully check the product packaging before use and to continue to source the product from reputable suppliers.
Vetoquinol urges vets and farmers to take the following actions if you find this product on farm or are approached to purchase it:
Vetoquinol says vets can rest assured that it will do all that is necessary to remove this product from the market.
If you need further information or advice, do not hesitate to contact Vetoquinol on 0800 1698197.