The RCVS Academy has launched a free scenario-based course to help veterinary professionals respond to complaints with confidence and compassion.

Developed in partnership with the Veterinary Client Mediation Service (VCMS), the course uses practical examples based on real-life experiences.

The course shows how to assess complaints from a client’s perspective and how building client relationships can help defuse complaints.

Jennie Jones, Head of VCMS, said: "Leveraging insights from the VCMS and involving our entire team with its production has enabled us to develop highly effective materials that ensure veterinary professionals are well-equipped to manage complaints."

The course takes one hour to complete.

PS: Whilst you're here, take a moment to see our latest job opportunities for vets.