Veterinary Jobs

Edinburgh - Edinburgh

Client Accounts Supervisor University of Edinburgh Edinburgh EH8 9YL, UK

Practice Type: Other (e.g. Industry / Academia)
Job Type: Permanent, Full Time
Min Offered: £ 23,067 per year GBP
Posted on: 16 Sep 2020

Job Description

Client Accounts Supervisor

Veterinary Clinical Services

£23,067 - £26,715 p.a.

Applications are invited for the post of Client Accounts Supervisor based in the world leading Hospital for Small Animals, Royal (Dick) School of Veterinary Studies (R(D)SVS), Easter Bush Veterinary Centre.

This interesting post requires a confident outgoing individual with excellent supervisory and communication skills and exceptional attention to detail. Working in a fast paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high level client care.

The Client Accounts Supervisor has the daily responsibility for 5 part time Client Accounts Assistants to ensure the smooth running and effective delivery of the client accounts service. Duties include – shared front desk duties, processing insurance claim forms and payments, dealing with queries from clients, referring veterinary surgeons & insurance companies, maintaining paperwork, scanning, monitoring email inbox, and ensuring a tidy and professional appearance in areas of responsibility. This job involves supervising the accounts and reception team in Line Manager’s absence.

You should have:

  • Excellent planning and organisational skills
  • The ability to train/develop and supervise other staff.
  • Relevant work experience
  • Good IT and accurate numeracy skills
  • The ability to work under pressure
  • The ability to use initiative and judgement to resolve many day to day problems independently
  • Enthusiasm to improve client experience
  • Competent written and oral communication skills; must have good interpersonal skills and ability to deal with all levels/types of people
  • Have an understanding of veterinary terminology
  • A working knowledge of veterinary practice management computer systems

The position will be full-time, 35 hours/week but flexibility in hours is required to ensure holiday cover for colleagues.

For more information contact Penny Fraser, Client Care Supervisor on 0131 650 7650 or email [email protected]

Reference: 053188

Closing Date: 6 October 2020

For further particulars and to submit an application visit our website

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