Drontal has renewed sponsorship agreements with councils throughout the UK in a bid to further encourage pet owners to scoop their dogs' poop.
The support will see thousands of council dog bins featuring Drontal branding to promote best practice amongst dog owners and urge them to clean up after their pets.
Dan White, product manager for Drontal, said: "Through our dog bin sponsorship we are highlighting the importance of responsible pet ownership which includes preventing the spread of worm eggs in the environment by scooping poop."
According to Bayer, Drontal is the only wormer that kills every type of intestinal worm commonly found in UK dogs and cats.
For further information please contact your Bayer representative or log on to www.drontal.com.
The National Office of Animal Health (NOAH) has launched a new 'Use Medicines Responsibly' campaign.
The main thrust of the campaign is an initiative by NOAH to encourage pharmaceutical companies to add: 'Use Medicines Responsibly' as a strapline to their own advertising campaigns, with a link to the NOAH information resource for prescribers and users of animal medicines: www.noah.co.uk/responsible.
Speaking at the NOAH annual members' conference in Northampton, NOAH chief executive Phil Sketchley said: "NOAH believes responsible promotion of animal medicines to be an important link in the chain towards responsible use. Companies' promotional material can educate prescribers and users of animal medicines to the benefit of their animals' health and welfare.
"We believe this new advice resource, with the reminder on advertisements, will help."
Six individuals have been announced as the winners of the second annual Ceva Animal Welfare Awards, honoured for their contributions to the prevention and reduction of animal welfare problems in the UK and abroad.
All winners were originally nominated by friends, colleagues or family. The judging panel consisted of panel chairman and veterinary surgeon Chris Laurence MBE, Ross Tiffin of the International Cat Care (formerly the Feline Advisory Bureau), Dennis Baker, OBE, Chief Executive at Wood Green, the Animal Charity and media vet, Joe Inglis. Marc Abraham also assisted in the Volunteer categories.
Dr. Pascal Raoul, Ceva's Head of Global Pharmaceuticals, said: "Ceva is delighted to host these Animal Welfare Awards as they help to highlight the incredible affection and care that people have for animals. With 6 billion people living in megacities in the future, companion animals will often be their major link to nature. The benefits that animals have on improving human health are well documented; in turn we all have a duty to protect them and this evening we have seen some of the best examples, from professionals, members of the public, young and old as to how that should be done."
Timothy Phillips, a Plymouth-based vet from the Elm Veterinary Group (above right), was awarded the Chris Laurence Vet of the Year Award for his 15 years of charitable work in the Greek Islands with Friends of the Strays of Greece. Tim performs surgeries and other treatments, helping to establish a re-homing system, with dogs fully vaccinated and declared healthy by the vets before being flown out of Greece.
Veterinary Nurse Scott Parry of Bridge Veterinary Surgery was awarded Welfare Nurse of the Year for his work with the RSPCA's Brent Knoll Animal Centre. Scott has spent hours of his own time raising funds and helping with the rehabilitation of a number of traumatised dogs. He also recently assisted in an RSPCA visit to a travellers' camp to vaccinate more than 50 dogs following an outbreak of Parvo Virus on the site.
Other award winners included Logan McKerron, aged 6, who was awarded Young Person of the Year for his fundraising for Hearing Dogs for Deaf People; Kim Taylor, co-founder of the charity Animal Care Egypt, was awarded the Charity Professional of the Year accolade for her work setting up a large animal hospital helping more than 26,000 animals every year; Faye Stacey of People4Ponies in Devon was awarded the UK Volunteer of the Year Award for the large part she has played in stopping ear cutting, notching and tagging of equines in the UK; Jen White has been named International Volunteer of the Year for her work with the Gambia Horse and Donkey Trust.
The Waltham Equine Studies Group has announced the results of two pieces of research designed to improve understanding of the best nutritional support for older horses, whether they are healthy or diagnosed with Pituitary Pars Intermedia Dysfunction (PPID or Cushing's).
The first study: A comparison of nutrient digestibility between adult and aged horses, conducted by the Department of Large Animal clinical Sciences and Animal Science, Michigan State University and The Waltham Equine Studies Group, confirmed (in contrast to earlier work) that there was no difference in digestibility between healthy adult and aged horses when fed a variety of common equine diets.1
In the second study: Characterisation of the faecal bacterial community in adult and elderly horses fed a high fibre high oil or high starch diet, the Institute of Biological Environmental and Rural Sciences, Aberystwyth University, The Waltham Equine Studies Group and Michigan State University used the same horses as the previous study but this time looked at their gut microflora. The results showed that although no significant differences in individual species of bacteria were found, ageing was, however, associated with a reduction in bacterial diversity. This, say the authors, may in part explain why older animals can be at increased risk of intestinal disturbances.2
An abstract that summarised part of the Waltham Equine Studies Group's work on the effect of additional supplementation on aged horses with and without PPID was presented at the 2nd Dorothy Havermeyer Geriatric Workshop in the USA last November.3 This work, carried out in conjunction with Dr Amanda Adams at the University of Kentucky showed that age is key in influencing inflammation and metabolism rather than whether the horse is PPID positive or not.
Professor Pat Harris, head of the Waltham Equine Studies Group, said: "For the parameters we monitored, the research showed that it is being old that is the issue, rather than having PPID."
Clare Barfoot RNutr and the research and development manager at Spillers said: “This should give us a better understanding of the effects of diet and age on metabolism in order to determine optimal nutrition for the senior horse. Preliminary work suggests that this new research may change the way we think of feeding the older horse. Waltham’s work continues to ensure that Spillers feeds remain at the forefront of equine nutrition, for the better health of horses everywhere.”
References
Perhaps the biggest initiative thus far has been the installation of solar panels which meet the electrical needs of the 25 vets, nurses and support staff at its Kirriemuir branch.
In recent months, the group has also invested in a water purifier and oxygen generation system, installed composting bins made from recycled pallets and changed food packaging to eco-friendly and recyclable materials.
Compostable paper towels are now being used across the practices and, through a partnership with PetsApp, appointment reminders, invoices and receipts are sent electronically.
Anything that does have to be printed is printed on FSC certified paper.
Eco-friendly cleaning supplies and sustainable office products are also being sourced from local suppliers.
Other initiatives include avoiding single-use plastic wherever possible, using water butts to collect rainwater for watering plants and washing vans, and planting wildflowers to encourage wildlife.
The group has also installed energy-efficient LED lighting, along with a system to prompt people to turn off lights, and is currently switching signage lighting to LEDs.
Katrin Lewis said: “As we celebrate our 75th anniversary this year, we’ve clearly always been committed to providing the best care for our clients, but it’s vital that this also extends to the impact we have on the planet.
"We’ve therefore embarked on green mission to ensure our practices are as sustainable as possible.
“We’ve also taken inspiration and advice from practices within XLVets, the community of independently-owned veterinary practices that work collaboratively for the greater good of the industry.
"This has helped us to share best practice when it comes to sustainability and make further improvements to our procedures.
“We now have colleagues from all four of our practices in the green team and we’re continually looking at new ways of improving our green credentials.
"Even simple things like using spare Loxicom syringes for lab work, and washing lines instead of relying on tumble drying, as well as redesigning our recycling plan, are making a noticeable and positive difference.
“Since the start of the year, we’ve significantly reduced our carbon footprint and we’re now looking at a number of other exciting initiatives that we’ll be ready to unveil in the coming months.”
BCF has launched the CR7, a new dental x-ray system to add to the company's range of digital radiography equipment.
BCF describes the CR7 as a portable, desk-top sized, small format CR X-ray dental system which has been specifically designed for dental diagnosis in a veterinary practice, with intuitive operation and fast workflow integration.
Kat Evans from BCF said: "The image quality on this machine is fantastic. The CR plates are scanned at 25 line pairs per mm, giving over double the resolution of any traditional CR system. This allows for much more accurate diagnosis of dental disease. It can also be used with a normal X-ray generator."
For more information visit www.bcftechnology.com or call +44 (0)1506 460023 to arrange a demonstration. You can also join BCF on Facebook at www.facebook.com/bcftechnology
The survey, which was designed to give veterinary surgeons and employers a greater insight in order to be able to attract the highest calibre applicants, was completed by 206 veterinary nurses who described themselves as having recently looked for a job, or actively looking for a job, or could imagine looking for a job in the foreseeable future.
The second most important job attribute cited by veterinary nurses - out of 13 - was ‘pay’, with ‘work-life balance’ in third.
Interestingly, when asked a similar question, veterinary surgeons said ‘pay’ was only the 6th most important factor, perhaps a reflection of the fact that a reasonable salary is more of a given amongst veterinary surgeons than nurses.
The survey also found that only slightly more veterinary nurses are prepared to do out-of-hours work than veterinary surgeons: 58% versus 52%.
Lastly, the survey showed that nurses may be more internet-savvy than veterinary surgeons, with an overwhelming majority (85%) said they were likely to spend most time browsing jobs online, as opposed to traditional magazines (compared to nearly 70% of veterinary surgeons that said the same).
VetSurgeon.org/VetNurse.co.uk Editor Arlo Guthrie said: "The survey was carried out primarily to help practices create recruitment adverts that better meet the hopes and aspirations of candidates, thereby improving response rates.
"I think it provides clear evidence of the need for advertisements to give examples of how you show you value your nurses, such as support for further education, a system which allows their voices to be heard and good ideas implemented, and team-building events.
"And if you pay well, don’t be shy about staying so."
The full survey results can be downloaded here.
The Farm Vet Champions initiative has been set up to build a supportive community of farm animal veterinary professionals to collaborate in championing good antibiotic principles.
Led by RCVS Knowledge and funded by the VMD, the project has brought together a number of UK veterinary and agriculture organisations to develop free learning materials for farm veterinary professionals.
The new online course covers:
A course offers a total of 20 hours of free on-demand CPD.
The second phase of the initiative, due to start development over Summer 2021, will provide online and in-person networking opportunities for Farm Vet Champions to learn from one another by sharing their experiences and working together towards the common goal of good antibiotic stewardship.
Chris Gush, Executive Director of RCVS Knowledge, said, “With antimicrobial resistance being one of the top 10 health threats facing our planet, we are delighted with the quality of the Farm Vet Champions course and we look forward to connecting with farm vets across the UK to tackle AMR. Farm Vet Champions is just the beginning of our work in antimicrobial prescribing, and we look forward to building on our resources that will benefit all animals, the public and society.”
Fiona Lovatt, Farm Vet Champions Clinical Lead, said, “I am incredibly proud of the Farm Vet Champions project and extremely grateful to every member of our steering group who have been instrumental in the creation of high-quality and engaging learning materials. I encourage all UK farm vets to sign up and join us on the journey to tackle AMR.”
Farm Vet Champions can be accessed for free at https://learn.rcvsknowledge.org/
Ms Benson faced six charges.
The first was that between January 2018 and November 2019 she took a number of bags of dog food and two horse wormer syringes from the practice without paying for them.
Charge 2 alleged that between November 2018 and November 2019 she took a number of items of animal food and one or more boxes of horse wormer and paid less than the correct amount for them.
Charge 3 was that between October 2018 and November 2019 she arranged for or allowed a friend to receive a discount on items from the practice, without consent from the practice.
Charge 4 alleged that in December 2019 she asked a veterinary surgeon colleague to input details of treatment and/or medicine for her cat into the clinical records of another of her animals that was also registered to the practice.
Charge 5 was that in relation to charges 1, 2 and 3, her conduct was dishonest.
Charge 6 alleged that in relation to charge 4, her conduct was dishonest, potentially compromised the integrity of a professional colleague and was potentially detrimental to animal welfare.
At the outset of the hearing, Ms Benson admitted to charges 1,2,3,4 and 6 of the allegations and the Committee accepted these admissions. The Committee considered evidence from Ms Benson’s colleagues including witness statements, written testimonial and clinical records for her animals.
When asked about taking items from the practice, Ms Benson explained that she did not intend to take items without paying for them and that she had not realised how much she had taken. She also explained that she had paid back in full what she owed to the practice. The Committee considered that Ms Benson’s conduct had involved a degree of premeditation as she had repeatedly taken items over an extended period. They also considered that there had been a potential risk of injury to animals resulting from Ms Benson’s request to incorrectly write up her animal’s veterinary records.
The defence attested that no actual harm had come to any animal because of Ms Benson’s actions and that she previously had an unblemished career in veterinary nursing. She had also admitted most of the charges against her and paid for the items she had taken in full.
Cerys Jones, chairing the Committee and speaking on its behalf, said: “The Committee considered that in the case of Ms Benson, there had been a potential risk to animals had her pet’s records been incorrectly completed, although no harm resulted. The request to alter the records had been a short, single event, but the taking of items had been repeated over a period.
"The Committee also considered that Ms Benson had abused the trust placed in her as a senior nurse with managerial responsibility. We took into account that there was some evidence of Ms Benson being overloaded by work, but there was no evidence of any health condition during the time of the misconduct which might explain her actions.”
The Committee therefore found Ms Benson guilty of serious professional misconduct and decided that a nine-month suspension from the Register was the most appropriate sanction.
Cerys Jones said: “The Committee accepted that Ms Benson had developing insight in making her admissions and we give her credit for her long unblemished career. She admitted to a large part of the allegation, expressed remorse for her actions and has repaid the practice. We have also heard a number of positive testimonials which spoke positively of Ms Benson’s recent conduct.
“However, dishonesty is a serious matter in relation to professional practice and taking no action in response to the serious nature of Ms Benson’s disgraceful conduct would not be proportionate or serve to protect animals and maintain public confidence in the profession.
“Having carefully considered matters, the Committee decided that the appropriate and proportionate sanction, was to suspend Ms Benson’s registration for nine months.”
Ms Benson has 28 days from being informed of the outcome of the hearing to appeal the Committee’s decision.
The Libel Reform Campaign is asking supporters to lobby their MP to make sure that a reform of libel law gets into next year's Queen's Speech, which sets the legislative agenda for 2012.
Two cases in particular serve to highlight the impact of current law on the open discussion of medical science, that of the British Chiropractic Association vs Simon Singh (the author and Guardian journalist) and Matthaias Rath, a vitamin pill manufacturer vs Ben Goldacre (also an author and Guardian journalist).
The proposed new law will, amongst other things, help safeguard free and robust debate about veterinary science, so I urge you to lobby your MP. You can do that by clicking here.
The new RCVS brand has been highly commended in the 'Brand Development' Category of the Membership Communication (MemCom) Awards.
The new look, which was launched last year, aimed to clarify the role and function of the College, with the strapline 'Setting veterinary standards' and a professional new livery of blue and gold.
The award was made at a presentation at the Institute of Directors on 17 May, and the judges' citation said: "[The rebrand] sought to overcome a remote and stuffy image whilst at the same time seeking to underline that it is the only Royal College that is primarily a regulatory body acting in the public interest," adding that "to put this into second place took a remarkable entry".
The top award in the category was taken by the Wildfowl and Wetland Trust, with its book 'Watching Waterbirds', endorsed by the TV celebrity Kate Humble.
Lizzie Lockett, RCVS Head of Communications said: "Design can be subjective but the important thing is what it communicates. We are delighted to have received this commendation in recognition of the work we have done to ensure the role of the College is clearer for both the public and the profession."
Agria Pet Insurance has launched a competition in which the practice that creates the most informative and effective pet insurance display using the company's new display kit will win £500 cash.
Agria says its new display kit is designed primarily to help clients understand how pet insurance works, but also allows a practice to include their own patients' case studies and testimonials too.
To order your free display kit, either complete the online order form at www.agriavetcare.co.uk/competition.aspx or call Agria's Veterinary Helpline on 0800 369 90 98
To enter the competition, send a digital photograph of your finished display to vetphotos@agriapet.co.uk together with your practice name and address.
Veterinary surgeons and practice managers will be invited to judge the entries and vote for the winning display at the Veterinary Business & Management Congress in January 2013.
The overall winner will be announced at the BSAVA Congress.
The proceedings will begin at 10am with the formal adoption by RCVS Council of the Annual Report and Financial Statements for 2020, which will be published prior to the event.
The College will then answer any written questions that have been submitted about the Annual Report by veterinary surgeons and veterinary nurses.
If you have any questions about the Annual Report, you'll need to submit them to RCVS Events Manager Deborah Rowlanes on d.rowlanes@rcvs.org.uk no later than Friday 2 July 2021.
RCVS President Mandisa Greene will then formally welcome the newly-elected RCVS Council members – Louise Allum, Danny Chambers, Tshidi Gardiner and Colin Whiting – onto Council for their four-year terms, and newly-elected VN Council members Susan Howarth and Donna Lewis for their three-year terms, as well as saying farewell to retiring members of both Councils.
After a short break, the AGM will reconvene at 11am to approve Kate Richards (pictured right) as President for 2021-22, Melissa Donald as Junior Vice-President, Mandisa as Senior Vice-President, and Niall Connell as Treasurer.
There will then be addresses from Matthew Rendle as Chair of Veterinary Nurses Council, and from Mandisa as the outgoing RCVS President for 2020-21, followed by the formal investiture of the new RCVS Officer Team.
There will then be closing remarks from Kate Richards as the newly invested RCVS President.
If you'd like to attend the AGM, you'll need to register here: www.rcvs.org.uk/agm21-registration.
National Veterinary Services has announced the winners of its 'Cyclone' competition held at BSAVA this year.
Visitors to the company's stand were asked to climb into a perspex box and grab as many fast-moving balls as they could in 45 seconds. Balls meant points. Points meant prizes
Julie Godwin, NVS Marketing Manager said: "All entrants appeared to have a fabulous time with some coming back for more! It bought fabulous traffic to our stand and provided light hearted relief between lectures."
The four people who obtained the highest scores from each day were:
They were put into a prize draw with Paul Wilson being drawn for first prize of a mini laptop. The rest received quality food & wine hampers.
A research project funded by equine charity The Horse Trust has found that lameness is the most common reason for euthanasing a geriatric horse.
According to the charity, this research is the first in the UK to provide data on the causes of death in geriatric horses. Although post-mortem studies have provided some data regarding causes of death, "old age" was previously reported as a common reason for the euthanasia of adult horses.
The research was carried out by Joanne Ireland at the University of Liverpool and led by Dr Gina Pinchbeck. Ireland surveyed horse owners living in the North-West and Midlands areas of England and North Wales who have a horse aged 15 years or older. 918 owners of geriatric horses were followed in a cohort study and 118 mortalities were reported during the 18 month follow-up period, of which 111 were euthanased.
The researchers found that 24% of horses were euthanased due to lameness; an additional 12% were euthanased due to laminitis - a common cause of lameness. After lameness, colic was the next most common cause of euthanasia, with 21% of owners citing this as the main reason.
In an earlier stage of the project, the researchers had found that half the geriatric horses surveyed suffered from lameness, but only 24% of owners reported the problem.
Dr Pinchbeck said: "Although lameness is common in older horses, this is the first study to quantify its contribution to their mortality.
"Owners are often missing the early signs of lameness in their horse, which means the condition isn't being managed and may deteriorate faster."
Dr Pinchbeck said it would be useful to carry out further research into lameness in geriatric horses to find out the main causes of lameness and how these may be prevented or treated.
The research team also found that half of the horses euthanased were suffering from concurrent health problems and these influenced the owner's decision to euthanase in 43% of cases. The most frequently reported additional health problems were musculoskeletal problems, such as arthritis.
The mortality rate among the horses surveyed was 11 per 100 horse-years at risk, meaning that if 100 geriatric horses were followed for a year, an average of 11 would die. The mortality rate for horses over 30 years of age was over five times the rate than in horses aged 15 - 19 years.
Jeanette Allen, Chief Executive of The Horse Trust, said the data provided by this research is likely to provide useful information for both horse owners and vets to enable them to improve the welfare of older horses. She said: "As there are a significant number of geriatric horses in the UK, it is vital that we understand more about the health problems that affect them. We hope that more owners of older horses will give their horse an annual health-check to enable the horse to have a longer, healthier life."
The research was published in the September 2011 issue of Preventive Veterinary Medicine.
Norbrook has announced the launch of Spotinor Deltamethrin spot-on, a new product which kills a wide range of external parasites that can have economically damaging effects on cattle, sheep and lambs.
The product is effective against lice and flies on cattle, ticks, lice, keds and established blowfly strike on sheep, and lice and ticks on lambs. It is available in 250ml and 500ml squeeze neck dispensing packs as well as a 1 litre and 2.5 litre backpack with dosing gun. The dose is 10ml for cattle, 5ml for sheep and 2.5ml for lambs (under 10kg/1 month of age).
Spotinor has a zero milk withhold time.
Edward Haughey, Director of Norbrook GB, said: "As Britain's leading veterinary pharmaceutical company, Norbrook is committed to providing British farmers and vets with the products and services they need to manage animal health effectively. Spotinor is the first generic to market, which displays the same benefits as the pioneer product. We are delighted to launch Spotinor, which gives livestock producers a greater choice of safe and sound solutions for the control of external parasites."
For more information, contact your Norbrook representative, telephone +44 (0) 1536 741 147 or email: enquiries@norbrook.co.uk
The British Equine Veterinary Association (BEVA) is urging veterinary surgeons to be on the lookout for outbreaks of Atypical Myopathy (AM) this spring.
Atypical Myopathy is a serious muscle disease found in the UK and Northern Europe. It is linked to horses eating the seeds from trees in the Acer family, including sycamore and box elder. There were more than five times as many cases of AM last autumn than in the previous year and experts have warned that the disease tends to occur more frequently in the spring following an autumn surge, possibly because of the growth of seedlings. The prognosis is poor, with survival rates of less than 25%. Early diagnosis is essential to give the best chance of survival.
Horses that develop AM are usually kept on sparse pastures, near trees from Acer pleudoplatanus (sycamore) or Acer negundo (box elder, pictured right) that shed seeds containing the toxin hypoglycin A. They are often not fed any supplementary hay or feed and may be driven to browse on an accumulation of dead leaves, dead wood and trees in or around the pasture but sometimes well-fed animals are affected. While the tree seeds may not be directly palatable, horses on poor quality grazing may ingest considerable numbers of them.
The clinical signs of AM may include muscle weakness or stiffness, colic-like symptoms, laboured breathing, dark red-brown urine, recumbency or even sudden death. Often the disease will present as an outbreak. Confirmation of diagnosis is by a blood or urine test. The toxin directly targets aerobic energy metabolism so therapy should be targeted at promoting glucose metabolism and provided fluid dieresis.
Preventative advice for horse owners includes:
Professor Celia Marr, Partner at Rossdales, Newmarket, European Specialist in Equine Internal Medicine and Editor of Equine Veterinary Journal said: "New, collaborative research, instigated last year between the University of Liege, the Irish Equine Centre and the Animal Health Trust should shed more light on the characteristics of the disease in this country. Once we know more about the specific causes we should be able to make more positive progress with prevention strategies."
BEVA has provided free online access to two articles from the journal of Equine Veterinary Education on the disease for all vets to help them address the threat.
Volume 25, Issue 5, pages 264-270, May 2013
Management of cases suffering from atypical myopathy: Interpretations of descriptive, epidemiological and pathophysiological findings. Part 1: First aid, cardiovascular, nutritional and digestive care (pages 264-270) G. van Galen and D -M Votion.
Volume 25, Issue 6, pages 308-314, June 2013
Management of cases suffering from atypical myopathy: Interpretations of descriptive, epidemiological and pathophysiological findings. Part 2: Muscular, urinary, respiratory and hepatic care, and inflammatory/infectious status (pages 308-314) G van Galen and D - M Votion.
Since 2014 the RCVS has trialled two different ADR services with the aim of helping resolve complaints between animal owners and veterinary practices that do not meet its threshold for serious professional misconduct.
Since October 2016, this has been in the form of the Veterinary Client Mediation Service (VCMS), administered by Nockolds Solicitors. The VCMS is free for both animal owners and veterinary professionals and cases will only be taken with the consent of both parties.
Eleanor Ferguson, RCVS Registrar, said: "We are very pleased that ADR in the form of mediation has received the unanimous support of RCVS Council members as part of the process for handling veterinary complaints.
"Throughout its trial period the VCMS has very much been complementary to our concerns investigation and disciplinary process. While we are bound by statute to investigate concerns, it has allowed our Professional Conduct Team to 'triage' cases, and to signpost complainants either to the College or the VCMS as appropriate. This has allowed greater time and resources to investigate concerns that could constitute serious professional misconduct.
"We also believe that the VCMS is good for both the public and the profession because it encourages both parties to communicate, find areas of agreement and come to constructive solutions, rather than being an adversarial process that assigns blame and adjudicates remedies."
Jennie Jones, a partner at Nockolds Solicitors which administers the VCMS, said: "The service is here to help veterinary clients and practices find a resolution for complaints that cannot be resolved within the practice. Complaints are referred to the VCMS by clients and practices where the relationship has become strained or communication may be difficult. Importantly the service does not look at who is right or wrong, but focuses on finding an outcome that both parties can live with and bringing an end to the complaint.
"In our experience this has ranged from reassuring clients and helping them to come to terms with what has happened, refunding fees, further explanations, apologies, small goodwill payments, securing procedural changes at the practice and agreement by the client to settle outstanding fees which have been withheld because of the complaint.
"We understand complaints are highly emotional and stressful for both parties, so the VCMS team will not ask parties to speak to one another directly. It is also not about assigning blame but is about moving forward to allow both parties to bring the complaint to a conclusion. When we hear from practices and clients alike that they can now sleep at night, or their relief that a complaint is resolved, I know ADR and the VCMS does help and make a difference."
The College says that during the trial period, 165 of the 870 enquiries received by the VCMS went to mediation. Of these, 129 were successfully mediated with the other 36 remaining unresolved. Of the other enquiries 297 resulted in the animal owner being referred back to the practice so that internal complaints processes could be exhausted first, 93 did not progress because the animal owner did not pursue the complaint, 73 were dealt with through advice, 66 did not progress as the practice declined to engage, 76 were outside the service’s remit and 100 are currently ongoing.
Taking into account the overall feedback received from both animal owners and veterinary professionals and the positive responses on the independence and fairness of the VCMS, Council agreed that Nockolds continue administering the scheme, with a review starting in 18 months’ time to take into account experience and learning as the scheme continues to evolve. During the Council meeting statements of support for the VCMS were also heard from a representative of the Veterinary Defence Society (VDS) and an independent consultant on consumer affairs.
A spokesperson for the VDS said: "The VDS assisted over 150 practices that agreed to participate in the ADR trial and developed a constructive working relationship with the VCMS staff. In the vast majority of cases mediation has resulted in a satisfactory outcome with little or no financial consequences.
"The Society considers this voluntary scheme particularly suited to the many client care complaints that are directed at the RCVS due to public misunderstanding of the College’s role, but the investigation of which creates disproportionate concern to the professionals involved. The independent nature of the VCMS has been a key feature of the trial, although access to experienced, non-judgemental, veterinary advice has provided the necessary professional expertise when necessary."
More information about the VCMS and its processes can be found on the service’s dedicated website: https://www.vetmediation.co.uk/
To contact the service directly call 0345 040 5834 or enquiries@vetmediation.co.uk
Earlier in the year, we conducted a survey of veterinary surgeons to ask what you felt were the biggest problems with using Facebook as a way to share or discuss clinical information.
According to the survey, veterinary surgeons felt the greatest problem with Facebook is that you cannot see the professional qualifications of those contributing to a discussion, so unless you know them offline, you have no context for what they post. Even in closed groups, it can be hard, if not impossible to know whether you are talking to someone with many years' experience, or virtually none; an RCVS Specialist, or a general practitioner, or a veterinary nurse.
The father of the world wide web, Sir Tim Berners-Lee recognised transparency as one of the most significant problems with the Internet during the Dimbleby Lecture at the end of last year. He said:
“Another problem people are perhaps increasingly aware of, particularly more recently, has to do with the fact that much of the web has insufficient accountability. There is by design, no approval system people need to go to, to share their information online. They don’t have to come and ask me to post something. So as soon as someone posts something on the web it can be viewed by a huge number of people. This seemed to work when people posted as individuals with their own reputations at stake. But now we have systems which create fake accounts and there are millions of automated systems, bots we call them, for robots, on social media platforms spreading messages of hate and conflict
"Because of this, misinformation has been spreading rapidly. There are not enough systems holding these people and this information to account. They should be testing the truthfulness of the information organisations and individuals are putting online.”
Whilst it is perhaps unlikely that malign foreign governments have been infiltrating veterinary Facebook groups to spread discord or indeed that there are many individuals deliberately spreading misinformation in this small profession, Sir Tim's point is still highly relevant to the sharing of clinical information, advice, experience or opinion.
The problem is that Facebook gives equivalence to everyone's opinion, an equivalence they simply do not deserve.
Sir Tim is right, you should indeed be questioning the truthfulness, or rather the accuracy of clinical information and opinions posted by colleagues online, and the starting point for that is knowing who posted it, and what qualifications they hold.
The new VetSurgeon.org discussion forums make an important step forward with that, by displaying the year and place of qualification next to posts, together with veterinary postnominals, taken from members' full VetSurgeon Profiles. We're also going to make it compulsory for contributing referral practitioners to complete their profile before posting.
The other biggest problems identified in the survey are how quality information gets drowned in a sea of 'me too' replies on Facebook, how it is difficult to refer back to old posts with useful information and how information is badly curated, making it hard to find what interests you.
On VetSurgeon.org content is now curated both by type, for example forum or news posts, and by areas of clinical interest, which each have their own group you can join and subscribe to. That makes it easier for referral practitioners or postgrad students to follow just their specific area of interest, or for anyone just trying to find information quickly.
We also asked what we could do to encourage you to visit VetSurgeon.org more often for clinical discussions. 62% of you said: 'improve the ease of use on smartphones' and 50.9% said: 'create a way for you to put a question to a group of expert clinicians'.
So that is what we've done (or are doing).
The new VetSurgeon discussion forums have been significantly enhanced for mobile phones. The new main navigation makes it far easier to find your way around the site. You can now reply to forum posts on the same page as the original post, which may sound like a small thing, but it makes a big difference. Elsewhere, we've optimised our use of the more limited space available.
Very soon, we'll be unveiling another feature designed to improve the quality of online clinical discussions, and to stop them drowning in a sea of me too replies. In our new Expert Help Forums, all members will be able to ask a clinical question, but only referral practitioners and selected expert general practitioner members will be able to reply (so long as they display their credentials, of course). When they do, they'll get proper recognition for their help, something which is again missing from Facebook.
With all this talk of better standards of clinical discussions on VetSurgeon.org, it is also worth reminding everyone that time spent in the forums counts towards your annual CPD requirement too. Just click the 'Claim CPD' button in the title.
Finally, as with any building project of this magnitude, there are inevitably some snags. Things that don't work or display as expected, especially on older or more obscure devices. If you come across something like that, please do email details (your browser, version and device type) to support@vetsurgeon.org and we'll endeavour to get it fixed, pronto.
Photo: Arlo Guthrie, Editor www.vetsurgeon.org
The RCVS Veterinary Nurses Council has celebrated the 50th anniversary of veterinary nursing at the House of Commons with a call for statutory regulation for the profession.
At a Golden Jubilee event hosted by Mr Roger Gale MP, Veterinary Nurses Council Chairman Liz Branscombe drew attention to the fact that there is no legal protection for the title 'veterinary nurse', despite qualified nurses playing "a unique role in the practice team".
This effectively means that anyone could work in a veterinary practice as a nurse, without taking the three- or four-year training required for Listed or Registered Veterinary Nurses.
Liz said: "We believe that the nation's animals and their owners deserve better than this. And it's not just a question of animal welfare: public health is at risk from the incorrect use of medicines - for example, the well documented development of antimicrobial resistance."
The Veterinary Surgeons Act 1966 was put in place only five years after the introduction of veterinary nurse training and too soon to fully recognise the potential of veterinary nursing as a profession in its own right.
As an interim measure, the RCVS has put in place a non-statutory Register for Veterinary Nurses, to which 86% of eligible nurses have signed up. Registered Veterinary Nurses agree to follow a code of conduct, keep their skills and knowledge up to date and abide by a disciplinary system. However, it is not possible for the College to bar those removed from the Register for serious professional misconduct from working as a veterinary nurse.
The Register also does not address the misuse of the title 'veterinary nurse' by unqualified people.
Liz asked MPs present at the House of Commons reception to sign up to an Early Day Motion tabled by Andrew Rosindell MP, which calls for statutory regulation for the veterinary nursing profession.
Others are urged to sign a petition on the Government's website which has been mounted by the British Veterinary Nursing Association and is supported by the College and the British Veterinary Association: http://epetitions.direct.gov.uk/petitions/18700.
The issues are being considered by the RCVS Veterinary Nurses Legislation Working Party and the group's recommendations will feed into the wider work of the RCVS Legislation Working Party, which will be reporting to the Defra Minister of State in the summer of 2012 with proposals as to how statutory regulation could be provided for a range of veterinary services, including veterinary nursing.
Genitrix has repackaged its palatable, fenbendazole-based treatment for internal parasites, with an easy dose syringe mechanism to allow its accurate administration to rabbits, ferrets, exotic birds and reptiles. To make life simpler for pet owners, it has also provided detailed dosing instructions for worming all the species for which it is indicated.
First launched in 2008, Lapizole is a broad spectrum oral-antiparasiticide for use in the prevention and treatment of infections caused by internal parasites of rabbits, birds, reptiles and ferrets, including Encephalitozoon cuniculi (E. cuniculi) in rabbits.
Genitrix' marketing director, Rob Watkins, said: "Lapizole proved itself as a highly effective treatment for E. cuniculi during its first year. Many of our customers have expressed the wish to use the treatment on a broader range of animals and in species groups for which highly accurate dosing and a syringe mechanism would be vital. We've taken their feedback on board and are delighted to be making Lapizole available to them with its new dispenser.
"The combination of efficacy, easy dosage and palatability make it an ideal product for the control of internal parasites in these species."
For more information, visit http://www.genitrix.co.uk/
The RCVS has published a list of 369 veterinary surgeons who missed the 31st May deadline for retention fee payments, were removed from the Register and not restored by 24 June, on its website.
The College says it publishes the list to alert those vets who have not replied to its communications to check their Register status, and to remind veterinary employers to check the registration status of their employees. The registration status of any vet or VN can be checked online at www.rcvs.org.uk/check-the-register.
Information about restoration, and an application form, can be found at www.rcvs.org.uk/registration, or by contacting the RCVS Registration Department: membership@rcvs.org.uk.
For a veterinary surgeon to be restored, a restoration fee needs to be paid, as well as the annual retention fee. The restoration fee is at least £299, and multiplies each successive year a removed member remains off the Register.
A veterinary surgeon's registration acts as a licence to practise and those removed from the Register may not practise unless and until they have been restored.
Improve International has launched the latest tranche of online training for those seeking qualification as an Official Veterinarian (OV).
The company says completion of the new training modules will lead to qualification in the following areas:
Improve has developed the training modules in conjunction with its assessment partner, the European School of Veterinary Postgraduate Studies (ESVPS) and Harper Adams University, which validates the qualifications.
Improve was appointed to handle OV registration and training in England, Scotland and Wales by the Animal and Plant Health Agency (APHA) earlier this year. In August, it launched www.improve-ov.com, a new OV registration and training website which contains details of the new process and the new OCQ(V) qualification. Under the new system, individuals or employers fund their own OV training but benefit from the fact that they can access the majority of course content 24/7 on the new website at a convenient time and without having to be absent from the practice.
Existing OVs have 'grandfather rights' as long as they register on the new database by 31 March 2015. In addition, a revalidation requirement has been introduced for the first time which ensures all OV's will remain up to date.
Bethan Stephens MRCVS from the Milfeddygon Deufor practice in Wales, who has recently undertaken some OV training, said: "I found the registration and training easy to understand and it was very useful to be able to tackle it in bite-sized chunks over a few weeks, as and when I had time."
David Babington (pictured right), Managing Director of Improve International, said: "We've received an enthusiastic response to the OV training already launched and the number of vets both registering and qualifying continues to show the desirability of these qualifications in an increasingly competitive veterinary sector. We are working to a tight schedule to deliver all of the new OCQ(V) training by February 2015 and are delighted to launch the latest set of courses."
For further information, visit www.improveinternational.com or call 01793 759159.
The Association says that the qualification is intended to give vets the chance to conduct clinical research relating to their work – in particular vets working in general practice.
The qualification, validated by Nottingham Trent University, is aimed at people who already have any accredited Postgraduate Certificate (60 credits at Level 7) relevant to some aspect of veterinary medicine or surgery.
The programme is based on a further 1,200 study hours and could be flexibly achieved in two years of part-time study or up to five years, depending on the project type and an individual’s availability.
Frances Barr, BSAVA Academic Director, has developed the most extensive CPD programme in the 60-year history of the organisation. She said: "It’s a really significant addition to the BSAVA CPD programme and another step supporting lifelong learning, which we hope will have a very positive impact on the profession."
"Anyone who has an interest in clinical research – such as evaluating risk factors for a particular disease or factors that might influence an outcome – will find this an ideal way to satisfy their enquiring mind.
"If they have the motivation to keep developing a deeper understanding, we can provide encouragement and support for how to answer those clinical questions."
The Masters programme starts with online study into the principles of clinical research, which students will then apply to their own research project.
Students will be allocated a ‘matched’ supervisor who will provide project advice and guidance, plus the BSAVA team will be on hand to ensure ongoing support and encouragement.
The programme starts in January 2017 and applications open this October.
Frances added: "It can sometimes be quite difficult to get going in research when you don’t know how to do it, so having taken the first step in a supported environment we hope many will go on to do extend their clinical research ambitions.
"BSAVA’s mission is to support vets at every stage of their careers. There are often limited opportunities for practitioners to conduct clinical research, so this is a qualification that enables vets to do just that."
For more information, please contact the BSAVA Education team at masters@bsava.com