VetCell, the veterinary stem cell technology provider, has appointed a new member of staff to accommodate the growing demand for its range of services and products, which includes equine stem cell treatment and the AcelereTM fPRP system.
VetSurgeon.org member Cathy Gurney, of CGA Sales Solutions Ltd, joins the company as Sales Consultant. Previously Cathy was the national sales manager UK and ROI at Hill's Pet Nutrition and brings considerable specialist sales and marketing expertise to the table.
"Cathy has been appointed to develop and extend our existing strong relationships with our quality veterinary clients across the UK and Ireland," said David Mountford, VetCell's chief operating officer. "She will act as a consistent conduit for the needs of and feedback from the equine veterinary industry and will be able to present our growing range of veterinary products and services within the context of our basis of sound science."
Police have advised veterinary practices to be on their guard following a spate of break-ins in the South East, linked to the theft of controlled drugs.
PC Steve Doswell, Controlled Drugs Liaison Officer in the East Sussex police area said: "Criminal elements in the South East are targeting practices in Surrey, Hampshire and East Sussex. They may well have targeted, or will target, other practices in all of the neighbouring counties".
"Methadone, Ketamine, Alprazolam and Diazepam are all commonly-abused by drug users, and nationally there have been a lot of problems with users buying street heroin that has been cut with Alprazolam," he added.
PC Doswell offered the following advice to practices:
More detailed information about the correct storage of controlled drugs can be found in the RCVS Practice Standards Scheme Manual: www.rcvs.org.uk/practicestandards
The RCVS Trust has announced 34 grants totalling approximately £165,000, being made to veterinary surgeons, universities and higher education (HE) establishments, to fund high-quality research projects in the UK and overseas, and support veterinary education.
Harper Adams University College and Myerscough College will be the first veterinary nursing colleges to receive funding under the Spencer-Hill equipment grants programme; this was the first time that RCVS-approved HE veterinary nurse training providers were able to apply for this funding. Harper Adams will receive £2,350 to purchase a Humphrey ADE-circle system, and Myerscough, £1,395 for an 'Emily' canine positioning mannequin.
Severine Tasker MRCVS, from the University of Bristol, and Janet Patterson-Kane MRCVS, from the University of Glasgow each received Blue Sky Awards of £17,000. Severine will conduct research into constructing defined feline coronavirus strains for determination of the role of virus genetics in the development of feline infectious peritonitis. Janet Patterson-Kane's research will investigate whether a new therapy for treating wounds in humans can be translated for use in horses.
Janet said: "Limb wounds in horses are very common and are notorious for developing masses of exuberant scar tissue - proud flesh - and not healing properly. This can necessitate multiple operations. The findings of current research at University College London by our collaborator, Professor David Becker, suggest that in human patients a protein, connexin 43, is not downregulated at the edges of wounds that are difficult to heal. Use of therapy to reduce connexin 43 expression in human skin wounds in which healing has stalled has been remarkably successful in achieving wound closure. The aim of our research is to determine if connexin 43 plays a similar key role as a 'master switch' for wound healing in horses. I am extremely grateful to the RCVS Trust for their support."
Six veterinary undergraduates will also receive EMS vacation research scholarships of £700 each, which can be used to fund expenses relating to a research project undertaken in the UK or overseas as part of a UK veterinary school's extra-mural studies requirement.
Full details of the RCVS Trust grant awards may be found at www.rcvstrust.org.uk/awards
MSD Animal Health's equine division has launched a new series of materials to support its Keeping Britain's Horses Healthy Campaign.
For veterinary practices, there's a Vet Reception Pack designed to help receptionists educate owners why they should vaccinate and the benefits of preventive healthcare.
For yards, there are posters giving guidance and advice on prevention of Infectious Respiratory Disease and the steps which should be taken to control a potential outbreak. They can be tailor made for an individual yard.
Peter Young, MSD Animal Health Equine Business Manager said: "Our first wave of support materials focused very much on equine vets and owners - helping raise awareness of the importance of preventive healthcare and driving owners towards vets for advice. This phase of materials helps support yard owners and receptionists, aiming to fill some of those communications gaps where advice and guidelines on individual horse's vaccination requirements and yard protocols can play a vital role in preventing the spread of disease and controlling outbreaks."
Keeping Britain's Horses Healthy is a national campaign to educate horse owners on endemic infectious disease, vaccination, herd immunity and the importance of preventative healthcare. It includes a range of educational materials for veterinary surgeries and direct to owners. The campaign is supported by a national PR, advertising and social media programme, together with a dedicated website www.healthyhorses.co.uk. The website, aimed at driving owners back to their veterinary practices, includes a vet finder, exclusively for equine practices, and healthcare information.
For full details of the launch programme, talk to your account manager, call 01908 685685 or visit www.healthyhorses.co.uk.
Ceva says the new service is designed to help veterinary surgeons improve their consultations and client compliance with:
The site includes a considerable amount of video content, including talks by Cardio Academy's international experts, advice and demonstrations of blood pressure measurement, and training in radiography and echocardiography procedures and interpretation. The videos are supplemented with a number of reference publications to support and assist veterinary surgeons in everyday clinical and diagnostic procedures in the areas of cardiology, nephrology and hypertension. There are also interactive tools to help in the selection of treatments according to the stage of the disease or clinical objectives.
There are a number of communication tools which can be used during a consultation to support the veterinary surgeon's advice, manage client expectations and improve adherence to their recommendations. They can also be e-mailed to the pet owner so they can share the assessment with other family members.
An instant fitness test and an application for measuring resting respiratory rate allows owners to actively participate in the medical assessment of their pets and become more involved.
Finally, in order to maintain contact with pet owners between follow-up visits, the site offers several customisable clinical fact sheets and template newsletters containing content such as seasonal advice for a pet that has a heart condition.
For further information, contact your local Ceva account manager or visit www.vetintermed.ceva.com
The RCVS awards for which nominations can be made this year are:
RCVS President Dr Melissa Donald MRCVS, said: “It is important that veterinary surgeons and veterinary nurses uplift each other, and recognise those everyday heroes who impact the animal health and welfare in their local community day in, day out.
"So, if you know anyone who fits the bill for one of our award categories, please make sure to take a bit of time to fill in the nomination form and put them forward.”
The deadline date for the 2023 awards is 5pm on Friday, 27 January 2023.
To read the guidance on making a nomination and to download the PDF nomination forms for each of the awards, visit www.rcvs.org.uk/awards
VetSurgeon member Neil Forbes FRCVS, Specialist in Avian Medicine at Vets Now Referrals, has been dealing with a rather interesting case: an owl that swallowed a sock.
John Dowling, the owner of a falconry business and keeper of the 13 week old Indian eagle owl called Lydon noticed he was not eating properly, and then looked dazed and confused when taking part in the Stonehouse Horticultural Show & Summer Jolly. After the show, Lydon looked like he was trying to vomit but couldn't, so John took him to Vets Now Referrals in Swindon for a consultation.
Neil examined Lydon and found there was a hard swelling in his abdomen. Radiographs confirmed a bloated and very full stomach. The decision was taken to operate on Lydon to remove whatever was inside. Fearing a growth or tumour, Neil was rather surprised to find instead a smelly old sock in Lydon's stomach. With the sock successfully removed, Lydon was able to go home a few hours later, none the worse for his experience.
Lydon's owner, John, said: "Lydon is a hand-reared Indian eagle and is often in and around the house. The sock is a toy he has played with since he was a owlet, and never did I think he would, or could, have eaten it!
"I was obviously surprised when Neil found the sock in Lydon's stomach but more relieved than anything. I feared the worst but was delighted to find out it wasn't something more sinister."
Neil said: "Never in my 28 years of avian medicine experience have I treated an owl that swallowed a sock, it's just unheard of. Thankfully John brought Lydon into our clinic for a consultation upon suspicion something wasn't quite right and we were able to remove the sock preventing further health deterioration.
"We would always advise owners of pets to be careful when leaving items around the house, as you can never predict how mischievous pets can be."
Axiom Veterinary Laboratories is launching MiLab, a new range of in-practice analysers at the BSAVA Congress.
Axiom says the range will be supported with a comprehensive range of additional services, from installation and training through to technical support and maintenance.
Martyn Carpenter, Managing Director of Axiom Veterinary Laboratories said: "An increasing number of UK veterinary practices are opting to carry out a higher proportion of laboratory testing in-house but, in order to do this successfully, they need equipment which is reliable, cost-effective and easy-to-use. Two products in the MiLab range will be showcased at BSAVA, both of which have been selected following extensive validation and correlation testing in Axiom's veterinary laboratories."
The two new products are:
Martyn said: "Investing in significant new equipment is always challenging for practices and we have spoken to many over the last 18 months to understand their experience of and current requirements for in-house analysis and, in particular, the level of support they receive. Practices working with us can be confident that we are offering the very latest in analyser technology, which has been tested rigorously for reliability, economy and ease of use. They can also feel secure in the knowledge that we provide a high level of service and support, delivered by our own highly skilled laboratory technicians."
For more information, contact Steve Clarke at Axiom on 01626 357756.
Ceva introduced eco-friendly CLAS (Ceva Layered Anti Shatter) vials in 2007 and continues to invest in the technology for livestock injectables, such as NSAIDs and antibiotics.
However, the three-minute survey - https://www.surveymonkey.co.uk/r/CLASvials - will help it better understand current attitudes towards packaging and how it can continue to make changes that will drive improvements across the industry.
Five participating vets’ names will be picked at random to win a £20 Amazon voucher in a prize draw.
Peter Keyte, ruminant business unit manager at Ceva Animal Health said: “Following discussions with both UK vets and farmers, we believe that there is some confusion around the disposal of pharmaceutical waste both on farm and from the vet clinic.
"The survey will give us an insight into what is happening to pharmaceutical waste on farms and help us to drive improvements across the industry.”
Pfizer Animal Health, maker of the equine wormers Equest & Equest Pramox, has launched Stable Mate, a new app to help horse owners manage their daily equine healthcare regime and get maximum enjoyment from their horse.
Pfizer says the new app has been described by testers as 'undoubtedly the best equestrian electronic management system you could wish for'. It includes an organiser in which to keep horses' records and details of their management requirements. It also includes Track My Ride, a GPS mapping and exercise planning service, and a news feed direct from Horse & Hound.
Stable Mate allows users to keep records for up to six horses on their iPhone. They just need to enter the information needed to keep track of each horse's health routine, including worm control, vaccinations, dentistry, farriery and feeding regime. The app then creates a calendar of events, appointments and reminders designed to make it easy for owners to keep their horse's essential healthcare needs on course.
Records can be passed to a yard manager or friends when the owner goes on holiday, making a temporary transfer of care straightforward. Stable Mate also offers general equine health advice, from the essentials of pasture management to understanding vaccination protocols.
Track My Ride is a GPS navigation system that allows owners to map the route, duration and speed of each ride. Pfizer says it's a great device for planning and monitoring exercise programmes, that owners can use it to explore new hacking routes safely and that they'll never have to worry about finding their way back to their horse box again when hunting or doing a long distance ride. Details of each ride are stored in a history log and can be shared with friends through social media.
Paul Blanc, Pfizer's equine brand manager said: "We have tried to develop an app that is all about the horse and their owner, making it as easy as possible for owners to keep their equine health care on track as well as add to the fun and pleasure with their horse. Stable Mate has well and truly surpassed our expectations. We hope that owners and riders find Stable Mate useful and enjoyable."
Stable Mate is currently available only for iPhone with Android and Blackberry coming soon.
Stable Mate is available free from the iPhone App Store http://itunes.apple.com/us/app/stable-mate/id532341393?ls=1&mt=8. To find out more visit www.wormingyourhorse.info.
The kit contains a guide to effective ear cleaning, an illustrated step-by-step instruction guide on how to administer the Canaural, and a diary and consultation pack so owners can engage with the diagnosis and treatment of their pet’s ear infection.
The Healthy Ears Combi Kit comes in a resealable wipe-clean bag and is available free of charge from veterinary wholesalers.
Dechra Brand Manager Claire Morgan said: "The new kit will give owners more confidence in the important role that they play in their pet’s ear health and encourage them to engage in the treatment plan, thereby supporting veterinary professionals in the cycle of care.
"As well as serving as practical storage for the products, it acts as a reminder to dispense CleanAural as well as Canaural, as the self-cleaning mechanism of the animal’s ears is often compromised by infection.
She added: "CleanAural does not compromise the antimicrobial activity of Canaural1 so they are perfect partners for maintaining healthy ears."
Free Healthy Ears Combi Kit can be ordered via your veterinary wholesaler.
Reference
The lectures, which are sponsored by Pinmoore Animal Laboratory Services, aim to dispel many of the myths associated with anaesthetising a wide variety of exotic species, including fish and amphibians, whilst simultaneously providing vets and nurses with the skills to undertake these often challenging and comparatively high-risk anaesthetics.
Techniques, protocols, potential drug options and combinations as well as blood sampling and hospitalisation techniques for a wide variety of exotic species will be discussed at length.
Delegates will also get lecture notes, a CPD certificate, goodie bags, refreshments and lunch, not to mention the chance to discuss the day's content with Sonya,
To book your place or for more information, please email us via info@justexotics.co.uk.
Free places on Vétoquinol's webinar: 'Chronic Pain in the Geriatric Dog: Decision Making and Risk Management' are going fast, according to the company, and those wishing to attend are being advised to register as soon as possible.
Vétoquinol says that at one point, 200 vets registered in just 3 hours, demonstrating the extent to which vets are finding this to be a challenging topic when it comes to managing their day to day case load.
The webinar takes place at 8.30pm on Wednesday 15th June 2011 and the talk is being delivered by Dr. Jo Murrell, Senior Lecturer in Veterinary Anaesthesia at Bristol Vet School and holder of The European Diploma in Veterinary Anaesthesia and Analgesia. She said: "Decision making can be a complex business when so many factors have to be taken into account. We all see geriatric dogs with painful conditions reasonably frequently and concurrent diseases are common. I will be aiming to describe a way to balance out the risks and benefits, to take into account client's concerns and develop a more logical, rational approach to treatment."
To register for the free webinar go to www.thewebinarvet.com/vetoquinol. Enter the code veto11 to obtain the webinar free of charge.
Organisers are calling for entrants for this year's Vet Charity Challenge, an outdoor sporting fundraiser which also serves as a team building event for practices.
Competitors take part in walking, running, cycling and kayaking challenges, along with some orienteering and mental and physical tasks, in teams of four.
The event will take place on Saturday 28th September at Pershore College, Worcestershire.
Organisers say the Vet Charity Challenge has been designed for every level of fitness and success on the day depends very much on how well each team member works together, rather than physical fitness.
Jason Rogers, one of the VCC organisers said: "Teams are registering every day and we are delighted with the response. But there are a few team spaces left, so I urge practices to register a team of four online now at: www.vetcharitychallenge.co.uk."
The Vet Charity Challenge 2012 raised a total of £21,000, which was shared between three animal charities. The event in 2013 will raise funds for Hearing Dogs for the Deaf, SPANA and Animals Asia.
Taking over from Carl Gorman, Julian says his focus is to continue the work undertaken this year as part of a ‘programme of change’ for BSAVA, that will continue to promote the strong sense of community within the membership and the wider profession.
Speaking at the BSAVA AGM, Julian said: “I am very humbled as I stand here today as your 67th President. It is certainly the pinnacle of my veterinary career, and the greatest honour yet bestowed on me in life.
"We continue to live in exciting times at BSAVA, and as ever, I join a team of utterly amazing staff at Woodrow House.
“I really do believe that the BSAVA will continue to go from strength to strength and will continue to maintain its relevance and position as the indispensable voice of the small animal veterinary profession.”
Julian started volunteering for the BSAVA after his graduation within the Southeastern Regional committee, becoming Chair of the committee after a few years.
He then became part of the BSAVA Education Committee, BSAVA PetSavers Grants Awarding Committee, and was lately part of the Publications Committee.
He then joined the Presidential ladder two years ago as Junior Vice President.
Outside of his volunteering for the BSAVA, he was at Crossways Vets in West Sussex for 17 years, initially as a partner, then as an owner, and finally as a Clinical Director.
He has since stepped down from the practice to devote his time to being BSAVA President this year.
The British Veterinary Association has welcomed the British Veterinary Nursing Association and the Veterinary Practice Management Association as Affiliate members.
Affiliate and Associate are newly activated BVA membership categories, and the election of BVNA and the VPMA as Affiliates also encourages any of their suitably qualified members to apply for Associate membership of the BVA.
According to the BVA, Affiliate status in no way affects an organisation's own remit and responsibilities towards its members. What it does mean is that Affiliates can benefit from the BVA's knowledge and expertise in such areas as lobbying and marketing.
In welcoming BVNA and VPMA newly elected BVA President Nicky Paull said: "I am delighted that my Presidential year coincides with the BVA family embracing both veterinary nurses and veterinary practice managers. Both are integral members of the veterinary team and we believe that our new relationship will bring lasting benefits to all parties. BVA looks forward to supporting our new Affiliates in promoting the professionalism of both veterinary nursing and veterinary practice management not only within the profession but to the wider community.
These are exciting, if challenging times, for the veterinary community world-wide and I have no doubt that our new relationship will strengthen not only our individual associations but the profession as a whole."
Her Royal Highness, the Princess Royal opened a new ward for canine cancer patients at the University of Edinburgh's Royal (Dick) School of Veterinary Studies Hospital for Small Animals last week.
The Kennel Club Charitable Trust provided £30,000 towards the 26-kennel ward, which is specifically designed to provide recuperative care and comfortable kennelling facilities for dogs at the University's Hospital for Small Animals.
The facilities the new dog ward provides will complement the School's £3 million Riddell-Swan Veterinary Cancer Centre, which opened last year. The cancer care centre houses state-of-the-art equipment including a computerised tomography (CT) scanner and a linear accelerator that can provide radiotherapy treatment.
Caroline Kisko, Secretary of the Kennel Club, said: "The Kennel Club Charitable Trust is extremely pleased that the money it has given to the University of Edinburgh has helped to ensure that its Canine Cancer Care unit could be built.
"The Trust has supported the groundbreaking research being conducted by the University, which is helping to improve our ability to diagnose and treat cancer in dogs, for some time. The Cancer Care Unit will help in a different way, by providing post-treatment and after care for dogs that have been through cancer therapy.
"People love their dogs as a member of their family, so this is a vital part of the care process. It is comforting for them to know that there are comfortable kenneling facilities where their dogs will receive the recuperative care that they need, as well as the potentially life-saving treatment.
"The Charitable Trust has given millions of pounds to projects which help to improve the health and welfare of dogs across the UK. This unit has established the University's place as a leader in conducting not only lifesaving but also life enhancing work for dogs, and the Trust exists precisely to help projects such as this realise their goals."
The canine oncology support ward replaces the old feline ward, and the cats have been moved to a new ward further away from the dogs to help prevent cats from becoming stressed by the noise of barking.
Professor Elaine Watson, Head of the Royal (Dick) School of Veterinary Studies said: "The dog ward, along with our new feline ward enhances the facilities for animals receiving treatment at the School's Hospital for Small Animals and we are very appreciative of the tremendous support from the Kennel Club Charitable Trust."
Academics from the University of Bristol's School of Veterinary Sciences and the neurology team at Southmead Hospital Bristol have published the results of study examining the use of percutaneous electrical nerve stimulation (PENS) therapy as a treatment for headshaking syndrome in horses.
The authors say that the condition, a neuropathic facial pain syndrome, often leaves affected horses impossible to ride and dangerous to handle, and can result in euthanasia. At present there are no consistently safe and effective methods for the treatment of headshaking in horses, and the condition is estimated to affect between 10,000 and 20,000 horses in the UK.
The study, which is published in the Equine Veterinary Journal (EVJ), aimed to discover whether PENS therapy, developed by Algotec Research and Development Ltd, is safe, effective and sustainable for the management of trigeminal-mediated headshaking in horses.
Seven horses diagnosed with trigeminal-mediated headshaking were recruited to the trial. All procedures were carried out in sedated horses with a needle-prick sized area of skin desensitised with local anaesthetic to help probe insertion. A disposable PENS probe was placed just beneath the skin adjacent to the nerve under ultrasonographic guidance. The nerve was stimulated for 25 minutes following a protocol of alternating frequencies and a perception threshold based on human clinical data. The probe was removed and the procedure repeated on the other side. Three or four treatments were used during the protocol, with treatments being repeated when signs of headshaking recurred.
All horses tolerated the procedure well. Three horses developed a haematoma at the site on one occasion and two had increased clinical signs for up to three days following first treatment. Six horses responded well after the first treatment and returned to ridden work at the same level before headshaking began. Five horses continued to respond to further treatment.
Veronica Roberts, Senior Clinical Fellow in Equine Medicine in the University's School of Veterinary Sciences, who led the study, said: "Headshaking in horses is a major welfare issue and can be a significant cause of distress.
"Although it is clear that further work is required, including increasing the number of cases and refining the treatment procedures, the study shows that PENS therapy should be the first-line treatment for trigeminal-mediated headshakers, which have failed to respond to conservative treatment, such as nose-nets."
Originally launched in 2022, the company says the platform now has thousands of users including hundreds of imaging specialists from around the world.
Dr Oliver Gehrigsaid: "One of veheri's goals is to promote worldwide cooperation with experts as medical progress has always emerged from the collective, and the best in the field play a central role in this.
"We connect veterinarians globally via our global veterinary community, where cases can be uploaded and discussed.
"Veheri also offers direct access to one of the largest expert networks worldwide through our Diagnostics-Teleradiology Module”.
Teleradiology reports can be requested from €100 depending on the modality, and the company offers practice membership plans starting at €200 per month.
https://www.veheri.com
The BVA says that securing 'Great Workplaces' will be a collaborative assessment process.
Each workplace will have a dedicated, experienced accreditor from a veterinary background, who will work with leadership teams and employees to gather a full picture of their workplace.
Workplaces will be assessed in four main areas: health and wellbeing, leadership and management, culture, and learning and development.
Successful workplaces will achieve either gold or silver accreditation.
Those that don’t meet the criteria yet will be recognised as ‘working towards’ accreditation and will be supported to make the changes needed to achieve success next time around.
Successful workplaces will hold their accreditation for three years and at the end of that period they will be required to undergo reassessment to retain their accredited status.
BVA President Anna Judson said: “As well as attracting more people to join our veterinary profession, ensuring we retain the incredible talent we already have is critical to building a resilient and sustainable veterinary workforce.
"Positive workplace culture is central to achieving this and Great Workplaces by BVA is an innovative new approach that puts the well-being of vet teams front and centre.
"The knock-on impact will be good for vets and vet practices, good for clients and ultimately, good for animal welfare.
Photo: BVA
“Workplaces accredited under this new scheme, will be seen as employers of choice, attracting top talent who seek fulfilling careers and a healthy work-life balance.
"For existing team members, working in a recognised Great Workplace could enhance job satisfaction.”
A number of workplaces have already undertaken Great Workplaces accreditation during a series of pilots in 2023.
Two, Westport Veterinary Clinic in Linlithgow and South Moors in Devon, have become the first veterinary workplaces to receive a silver accreditation.
Fiona Leathers at Westport Veterinary Clinic, said: "At Westport Veterinary Clinic, our collaboration with the British Veterinary Association and its Great Workplaces accreditation scheme has been transformative.
"It has given us invaluable insights into how this initiative positively impacts workplace culture and employee well-being.
“The simplicity of the accreditation process and the approachable nature of BVA’s accreditors facilitated seamless integration of the scheme’s principles into our daily routines.
"The tangible impact of the Great Workplaces accreditation has been profound.
"It's fostered a more inclusive, supportive, and cohesive environment, elevating employee satisfaction and bolstering team morale significantly.
"This experience extends beyond personal growth; it solidifies our belief in cultivating healthy work cultures.”
www.bva.co.uk/great-workplaces
Ian, who qualified from Melbourne University in 2004 after completing a neuroscience degree at Edinburgh University, first joined Rowe as a general practitioner in 2007.
He said: “Personally this achievement is incredibly rewarding, but I also see it as an important step for veterinary neurology in the UK.
"It’s a fast-growing field with an increasing need for expert treatment and care so it’s exciting to see it recognised at this level.”
https://www.rowereferrals.co.uk
Since 2014 the RCVS has trialled two different ADR services with the aim of helping resolve complaints between animal owners and veterinary practices that do not meet its threshold for serious professional misconduct.
Since October 2016, this has been in the form of the Veterinary Client Mediation Service (VCMS), administered by Nockolds Solicitors. The VCMS is free for both animal owners and veterinary professionals and cases will only be taken with the consent of both parties.
Eleanor Ferguson, RCVS Registrar, said: "We are very pleased that ADR in the form of mediation has received the unanimous support of RCVS Council members as part of the process for handling veterinary complaints.
"Throughout its trial period the VCMS has very much been complementary to our concerns investigation and disciplinary process. While we are bound by statute to investigate concerns, it has allowed our Professional Conduct Team to 'triage' cases, and to signpost complainants either to the College or the VCMS as appropriate. This has allowed greater time and resources to investigate concerns that could constitute serious professional misconduct.
"We also believe that the VCMS is good for both the public and the profession because it encourages both parties to communicate, find areas of agreement and come to constructive solutions, rather than being an adversarial process that assigns blame and adjudicates remedies."
Jennie Jones, a partner at Nockolds Solicitors which administers the VCMS, said: "The service is here to help veterinary clients and practices find a resolution for complaints that cannot be resolved within the practice. Complaints are referred to the VCMS by clients and practices where the relationship has become strained or communication may be difficult. Importantly the service does not look at who is right or wrong, but focuses on finding an outcome that both parties can live with and bringing an end to the complaint.
"In our experience this has ranged from reassuring clients and helping them to come to terms with what has happened, refunding fees, further explanations, apologies, small goodwill payments, securing procedural changes at the practice and agreement by the client to settle outstanding fees which have been withheld because of the complaint.
"We understand complaints are highly emotional and stressful for both parties, so the VCMS team will not ask parties to speak to one another directly. It is also not about assigning blame but is about moving forward to allow both parties to bring the complaint to a conclusion. When we hear from practices and clients alike that they can now sleep at night, or their relief that a complaint is resolved, I know ADR and the VCMS does help and make a difference."
The College says that during the trial period, 165 of the 870 enquiries received by the VCMS went to mediation. Of these, 129 were successfully mediated with the other 36 remaining unresolved. Of the other enquiries 297 resulted in the animal owner being referred back to the practice so that internal complaints processes could be exhausted first, 93 did not progress because the animal owner did not pursue the complaint, 73 were dealt with through advice, 66 did not progress as the practice declined to engage, 76 were outside the service’s remit and 100 are currently ongoing.
Taking into account the overall feedback received from both animal owners and veterinary professionals and the positive responses on the independence and fairness of the VCMS, Council agreed that Nockolds continue administering the scheme, with a review starting in 18 months’ time to take into account experience and learning as the scheme continues to evolve. During the Council meeting statements of support for the VCMS were also heard from a representative of the Veterinary Defence Society (VDS) and an independent consultant on consumer affairs.
A spokesperson for the VDS said: "The VDS assisted over 150 practices that agreed to participate in the ADR trial and developed a constructive working relationship with the VCMS staff. In the vast majority of cases mediation has resulted in a satisfactory outcome with little or no financial consequences.
"The Society considers this voluntary scheme particularly suited to the many client care complaints that are directed at the RCVS due to public misunderstanding of the College’s role, but the investigation of which creates disproportionate concern to the professionals involved. The independent nature of the VCMS has been a key feature of the trial, although access to experienced, non-judgemental, veterinary advice has provided the necessary professional expertise when necessary."
More information about the VCMS and its processes can be found on the service’s dedicated website: https://www.vetmediation.co.uk/
To contact the service directly call 0345 040 5834 or enquiries@vetmediation.co.uk
For those new to the club, the idea is that every two weeks, we pick an article in Veterinary Practice and invite the author to join us on VetSurgeon.org, so that you can ask questions and discuss the subject with one another.
As a bonus, you can claim time spent reading or participating in the discussion towards your annual CPD requirement (press the claim CPD button at the top right of the discussion thread).
For this first discussion of 2023, author Andy Yale, an RCVS and European Veterinary Specialist in Small Animal Oncology and Lecturer in Veterinary Oncology at the RVC, will be joining us for a week to answer questions about 'Diagnosis and treatment of common canine oral tumours'.
To take part, first read Andy's article here: https://www.veterinary-practice.com/article/common-canine-oral-tumours.
Then come and join the VetSurgeon Clinical Article Club and post your questions or discussion points here: https://www.vetsurgeon.org/associations/vetsurgeon-clinical-article-club/
VetSurgeon.org Editor, Arlo Guthrie said: "I hope lots of you will come and join in. It really is a great opportunity to learn from specialists and from each other in a professional, moderated forum, where you can be confident of a friendly welcome.”
To find out about the RVC’s internationally recognised veterinary oncology team and the services it offers, visit: https://www.rvc.ac.uk/small-animal-vet/specialist-referrals/clinical-services/veterinary-oncology
Drontal has renewed sponsorship agreements with councils throughout the UK in a bid to further encourage pet owners to scoop their dogs' poop.
The support will see thousands of council dog bins featuring Drontal branding to promote best practice amongst dog owners and urge them to clean up after their pets.
Dan White, product manager for Drontal, said: "Through our dog bin sponsorship we are highlighting the importance of responsible pet ownership which includes preventing the spread of worm eggs in the environment by scooping poop."
According to Bayer, Drontal is the only wormer that kills every type of intestinal worm commonly found in UK dogs and cats.
For further information please contact your Bayer representative or log on to www.drontal.com.
A survey conducted earlier this year by Novartis Animal Health1 has shown that owners of dogs diagnosed with atopic dermatitis want to learn more about the condition after their veterinary consultation.
When asked about what would help them understand and cope with their dog receiving a diagnosis of atopic dermatitis, 42% of dog owners said that they want reliable information about the condition on the Internet that they can read at their own pace. 27% said that hearing or reading about case studies of dogs that were diagnosed with atopic dermatitis would be a source of help and reassurance.
That isn't to take anything away from the importance of the relationship between owner and vet: 49% of respondents said that having enough time to discuss everything with their vet is the most important thing following a diagnosis of atopic dermatitis.
However, the reality of busy small animal practice means that some vets are apparently finding themselves short of time, with 62% saying that they would like to have more time in consultations to explain the diagnosis fully.
To support both vets and owners, Novartis has produced a range of education materials available at www.itchfreepet.co.uk. They include information about a variety of skin conditions in dogs and cats, including causes, clinical signs, diagnostics and treatment options, which can all be used to support recommendations made during consultations.
Novartis says it is also continuing to support vets with the 'Comfort Club' scheme, through which owners get the 2nd, 6th and 12th month of Atopica treatment free of charge. The club also allows clients to try other dermatology products that might help their pet's condition free of charge, including shampoo, EFA's and specialist diets.
Ricardo Garvao, category manager at Novartis said: "By providing reliable information and tools to help re-iterate and expand on the information given to owners by their vets, we hope to help both parties make the most of the face to face time that they have with each other. Ultimately this will strengthen the vet-client relationship, which can only improve long-term clinical outcomes.
"Good client education is vital, demonstrated by the fact that nearly a quarter (23 per cent) of pet owners that admit to giving up on their vet's advice claim that this is because they haven't understood it. A large part of the trust building process is being able to recommend a management strategy with proven efficacy and safety data for long-term use, such as Atopica. Atopica has been keeping dogs with atopic dermatitis comfortable for a decade due to its proven ability to safely provide long-term reduction of pruritus and skin lesions associated with the disease, as demonstrated by the recently published independent paper 'The use of ciclosporin: a decade of experience in veterinary dermatology."