The company says it has now had over two million client interactions, more than three quarters of which result in the pet visiting their vet practice, generating an average revenue of £206 per case, with a net promoter score of 88.
VidiVet was founded by veterinary surgeon Ben Sweeney in 2020, the main idea being to keep vet clinics at the centre of the customer journey whilst driving footfall and revenue, keeping pet owners happy and saving clinic teams time and stress.
VidiVet now has more than 60 vets providing a remote digital support team for vet clinics, 24/7.
Every vet working for VidiVet is still in clinical practice and has spent at least five years working in practice, with an average of 14 years experience.
Ben said: “We enable practices to complete the circle of care and augment the services they offer.
"Rather than us competing with clinics, under our strapline of ‘Just Trust VidiVet’, we continually delight clients, drive efficiencies and deliver revenues.
“We work with clients to determine whether their pet requires emergency treatment and, in most cases, direct them back to the practice at an appropriate time, based on their symptoms.
"Crucially, Vidivet vets never diagnose or prescribe, meaning they remain totally impartial and all revenues generated from a case go to the clinic.
VidiVet’s head of veterinary operations, Sarah Holmes, who is also a qualified vet, added: “VidiVet’s success is built on our ability to provide immediate advice from highly experienced UK based vets who all still work in clinics, and we only select those with exceptional communication and clinical skills.
"When this is combined with people’s appetite for instant information in a digital age, it gives us a very compelling offering, which is hugely popular with both veterinary practices and pet owners.”
Pippa Adams, director at PowisVets in Stourbridge, said: “We have been using VidiVet for four years now and it has been a game changer for our business.
"The clients love it, the system is simple for our staff and it has really helped our business as we have been growing.
"We would recommend it to any vet practice.”
www.vidivet.com.
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