The information has been made available amid concerns from behaviourists and animal welfare organisations that there may be a rise in behavioural issues as lifestyle restrictions are lifted.
The Q&A explains what some of the behavioural concerns are and how they can be prevented and managed. Topics include separation-related issues, animals becoming anxious as the world around them becomes busier and noisier, and puppies lacking appropriate skills when greeting animals (including dogs and people) from other households.
The Q&A can be downloaded here.
Dr Hannah Donovan, vet, clinical animal behaviourist and Social Media Officer at the BVBA said: “We hope that this information will help vets to support their clients and their pets when faced with potential challenges as we transition out of lockdown.”
Professor Ian Ramsey, President of the BSAVA added: “This guidance has been developed in collaboration with the BVBA with the intention of supporting vets in practice in an ever-changing environment. It sits alongside other practical BSAVA resources vets can share with pet owners, such as Vaccination Guidance and Neutering Guidance, and follows the BSAVA’s core ethos – ‘By the profession for the profession.”
The BSAVA has also created a collection of resources for veterinary professionals relating to the prevention, management and treatment of behavioural issues in cats of dogs, which is freely available in the BSAVA Library until the end of July.
The collection includes chapters from the BSAVA Manual of Canine and Feline Behavioural Medicine; for those wishing to buy the full manual, there is a £10 discount on both the print and online editions throughout July (using code BEHAV10 on checkout).
Further information for vets can be found in the BSAVA’s COVID-19 resources here.
The RCVS Trust is offering vets, veterinary nurses and their friends chance to win a stylish small car - and support this small charity - for a mere £2.00.
On offer in this better-than-the-average raffle is a Fiat 500, the 2008 European Car of the Year winner - and described by Jeremy Clarkson as "practical without being boring".
You can buy tickets online at http://www.everyclick.com/rcvstrust until 21 August, or ask Sarah Briggs at the Trust (020 7202 0743 or s.briggs@rcvstrust.org.uk) for a book to sell to colleagues, friends and family.
Tickets will then be entered into the Small Charity Car Draw, organised by the Foundation for Social Improvement, with the Trust receiving over 95% of the ticket price. The draw will take place on 1 October 2009.
Zoë Coker, a co-founder of VETbytes alongside Bronwen Eastwood, said: "This new feature will allow users to access real-time updates to the app so they can be assured they are following the most up-to-date clinical guidance."
The app, which was launched in partnership with the BSAVA earlier this year, covers more than 100 topics and includes other features such as drug (and CRI) calculators, a quick reference section and links to hundreds of source abstracts, as well as CPD accreditation for reflective learning.
It is available at a discount to BSAVA members and free to veterinary students.
BSAVA President Professor Ian Ramsey said: “The latest addition to the app advances our joint goal with VETbytes, to provide the latest practical, accessible, evidence-based resources for the small animal veterinary community.”
To view the ‘latest updates’ feed: https://vetbytes.co.uk/latest-updates.
For more information, visit: www.vetbytes.co.uk.
Together, they're producing an educational video to be distributed and used by registered career advisers across the Southwest of England, and subsequently across the rest of England.
Remi qualified from the Royal Veterinary College in London as a registered veterinary nurse in 2019 and then applied to start the graduate Veterinary Medicine programme at the same university.
She said: “I didn’t quite get the grades to study to be a vet straight away, but I always knew that I wanted to focus on a surgical career path and having gone through the university application twice, I want to help other students realise that they too can pursue a career as a vet or vet nurse.
“I met the managing director of JHP Recruitment, Justin Powlesland, at a networking event and explained how keen I was to help more people realise that there is more than one way to become a veterinary professional and to encourage school age children not to dismiss a veterinary career from an early age.
Justin said: “We have employed a production company and are now looking for a location to film it.
"Ideally, we need a teaching hospital to offer us some space for a day, as we want to set our interview with Remi in a clinical setting, where there is plenty of equipment to see.
"We are hoping to film this summer and are appealing for help to find a location.
“The video will tell Remi’s story about the hurdles she has faced and overcome to ultimately study to become a vet, it will also show students where the veterinary industry can take them and the different roles and routes to study that are available.
"As well as the video, a downloadable PDF version will be created, which are both great resources for career advisers that we will also share across social media.”
Remi added: “I really hope that what we are doing will encourage more people from diverse backgrounds to consider going to into higher education to start a career in veterinary medicine or veterinary nursing – that’s the ultimate goal.”
Any teaching hospital that can help with a filming location is being asked to contact Justin via email Justin@jhprecruitment.com or to call him on 07506 981 354.
Open to all veterinary professionals looking to enhance their knowledge and skills in emergency and critical care, this year's Congress has a lineup of over 30 internationally-renowned speakers and leading clinicians and offers up to 70 hours of CPD.
This year’s keynote speaker is specialist transplant nurse and chair of the UK One Health Coordination Group, Helen Ballantyne, and organisers will also be welcoming veterinary nurse Ken Yagi, formerly program director of the CPR simulation lab at Cornell University, who’ll deliver an update on the new RECOVER (CPR) guidelines being released this year.
Simon Hagley, ECC Specialist and Clinical Director at Vets Now hospital in Manchester said: “We are confident our 2024 programme offers something for everyone, no matter what stage of your ECC career you are at, from students through to specialists and everything in between.
"We listened to delegate feedback from last year’s event, and we have brought back some firm favourites including our ’Controversies’ and ‘Joined Up Thinking sessions’, but we have introduced exciting new streams including 'Catastrophic case conversations'.
“We’ve also we’ve extended the popular nursing streams from last year to span two entire days and lunchtime case presentations from interns across the country are also on the programme.”
https://www.vets-now.com/congress
Bimeda has launched Recocam, a 20mg/ml meloxicam preparation licensed for use as a single injection course in cattle, horses and pigs.
Bimeda's Head of Technical Services, Padraig Hyland MVB said: "Meloxicam's anti-inflammatory credentials and safety profile is well proven and it remains rightly popular with large animal vets. With our manufacturing expertise it makes sense to add this widely used product to our portfolio. Our aim is to provide a comprehensive range of both established standards and new innovative products for cattle and equine vets, and this is just another step in that process."
Bimeda says Recocam has a broad range of indications including acute respiratory infections, in combination with oral re-hydration in diarrhoea therapy and acute mastitis, for non-infectious locomotor disorders and lameness in pigs and alleviation of inflammation and pain in both acute and chronic musculo-skeletal disorders and pain relief associated with equine colic. In cattle Recocam can be given by single subcutaneous or intravenous injection.
Improve International has launched 'Fast-Track' Postgraduate Certificate (PgC) Programmes, designed for veterinary surgeons who wish to take an immersive approach to study and complete the taught components in either its Small Animal Medicine or Small Animal Surgery programmes in three months.
The new programmes are set to begin in October 2015 with each able to accommodate a maximum of 12 delegates drawn from across Europe. In developing the content programme to suit a three month study period, Improve says it has added a range of features, including a dedicated mentor to support delegates.
The content for both the Small Animal Medicine and Small Animal Surgery Fast-Track PgC programmes is the same as the PgC programmes Improve runs over two years with the difference of the completion of the taught modules in three months. The programme then follows the normal PgC programme, with the completion of case reports, case studies and an examination, in order to gain a PgC. The Medicine PgC programme also includes additional practical sessions covering ophthalmology and diagnostic imaging, plus other core practical skills.
Practical training sessions for the Medicine Fast-Track programme will take place at Improve's Training Centre in Swindon while classroom-based sessions will be held at the Farmers' Club on the Embankment in Central London for ease of access. Delegates undertaking the Surgery programme will also be able to undertake practical sessions at Improve's facility at the John Krebs Field Station, Wytham, near Oxford. In addition to the tutored sessions, delegates on the Surgery programme will see practice with a subject expert for ten days, with the opportunity of scrubbing in to assist in soft tissue and orthopaedic surgical procedures.
To support delegates interested in the PgC Small Animal Medicine and Small Animal Surgery programmes, Improve has created a new website at www.vetpgc.co.uk.
David Babington MRCVS, Managing Director of Improve, said: "While vets generally take a PgC over a two year period in order to combine it with work commitments, there are circumstances in which it may be preferable to take some blocks of time out and complete the taught lectures in a shorter period of intensive study. Vets can be applying the new techniques in their practice after just three months and can gain a PgC in just one year.
"We wanted to offer this alternative study route to vets and have been working for some time to develop a consolidated three month version of both our Medicine and Surgery PgC training programmes. We're delighted to able to launch these exciting new programmes and look forward to welcoming our first cohort of delegates in October 2015."
For further information, visit www.vetpgc.co.uk or www.improveinternational.com or call 01793 759159.
The RVC says that until now, there has been little reliable evidence on the frequency and severity of syringomyelia in the overall dog population, which has limited veterinary surgeons’ ability to diagnose and manage the condition.
It's not just syringomyelia for which there is a lack of data. Scientists have for years struggled to identify the true extent and severity of diseases seen in the wider general dog population because the main source of veterinary health data on dogs has come from universities and referral hospitals.
While this referral data is useful, the types of animals and conditions that are referred to these referral centres is unrepresentative of the wider dog population, making it very difficult to extrapolate any findings to the general population. The vast majority of animals are managed perfectly well by the primary vet practitioners without ever being referred or even being ill at any one time.
However, through VetCompass, the RVC is now collecting anonymised clinical data from first opinion veterinary clinics across the UK; data which is being analysed to answer a wide variety of previously unanswerable health questions.
The VetCompass syringomyelia study published in the Veterinary Record is a case in point. It highlights for the first time the frequency and severity of syringomyelia seen in general practice in the UK.
At an overall dog population level, syringomyelia is not that common, affecting just one in 2,000 dogs. But among Cavaliers, the frequency of syringomyelia is much higher, affecting one in every 60 of the breed. VetCompass data reveals that almost 2,000 Cavaliers suffer from clinical syringomyelia in the UK at any one time.
Syringomyelia is a severe condition for affected dogs, with the VetCompass study showing that 72% of affected dogs were recorded as showing pain. The study showed that these dogs would often yelp or scream when they were picked up or when their necks were touched. Many of them also showed ‘phantom scratching’ where they would try to scratch at their necks with their hindlegs but without ever even making contact with the skin. Some people refer to this action as ‘playing an air guitar’.
The RVC is urging veterinary surgeons and owners alike to be aware of the symptoms of syringomyelia, so that clinically affected dogs can be recognised and treated earlier and better. Symptoms include:
Dr Dan O’Neill, Companion Animal Epidemiologist at the RVC, said: "I loved being a first opinion practice vet for over 20 years where I could help animals on a one-by-one basis. But now, with VetCompass, we can help animals by their thousands. An example is this syringomyelia study which may lead to many affected dogs getting treatment much earlier and therefore making their lives so much better."
Professor Holger Volk, Professor of Veterinary Neurology and Neurosurgery, said: “These VetCompass data are an eye-opener; we very frequently see Cavaliers with clinical signs of syringomyelia at RVC’s referral hospital but now we know how common it is in the real world, outside of the referral world."
Dr Ludovic Pelligand, Senior Lecturer in Clinical Pharmacology and Anaesthesia, said: “VetCompass allows us to identify how Cavalier King Charles affected by syringomyelia are treated for pain every day, nationwide. This will help us to understand optimal management and we are currently working on new ways to monitor pain and working towards developing new treatment options to further improve their pain relief and quality of life in the future".
The Fédération Équestre Internationale (FEI) has added Metacam for Horses to its 'list of detection times'.
According to the manufacturer, Boehringher Ingelheim Vetmedica, Metacam (meloxicam) is the first preferential COX-2 inhibitor to be added to this list, and has stated plasma and urine detection times of 72 hours administered intravenously or orally1. This is the shortest urine detection time of the NSAIDs available for use in horses, and compares to the 168-hour (7 days) detection time for phenylbutazone stated by the FEI.
Craig Beck, equine sales and marketing manager for Boehringer Ingelheim in the UK and Ireland said: "We have been very happy to work in partnership with the FEI to provide the robust data that has supported the FEI in their analysis of Metacam. Metacam is an important addition to the FEI list, that will help vets treating competition horses. There is now a modern and proven NSAID which extends the therapeutic options available to vets."
Metacam is licensed in horses for the alleviation of inflammation and relief of pain associated with musculo-skeletal disorders or colic.
For further information, please contact your Boehringer Ingelheim Vetmedica territory manager or call 01344 746959.
1 Detection Time agreed with the European Horse Racing Scientific Liaison Committee (EHSLC)
VetSurgeon Jobs has published the results of two surveys designed to give veterinary employers and job applicants some insight into what they want from each other.
The first survey was completed by 139 vets who described themselves as having recently looked for a job, or actively looking for a job, or could imagine looking for a job in the foreseeable future.
Key findings included:
VetSurgeon.org Editor Arlo Guthrie said: "The survey was carried out primarily to help employers create recruitment adverts that better meet the hopes and aspirations of candidates, thereby improving response rates. Whilst some of the conclusions might seem obvious, the report should help you prioritise the things you need to communicate in an advert.
"Of course, employees' hopes and aspirations don't tend to change the moment they get the job (or they shouldn't). So I hope this report will be of interest to ALL veterinary employers, regardless of whether they are actively recruiting."
The candidate survey can be downloaded from VetSurgeon Jobs here ('Advice for Employers' under 'Recruitment Help' in the right hand margin). Come and discuss the findings here.
The second survey was completed by 121 veterinary employers.
By some margin, veterinary employers said that ‘previous experience’ is what makes a CV stand out positively. But there was some solace for the inexperienced. When it comes to the attributes employers are looking for in a candidate, being 'likeable and affable' was reported as being more important than being skilled and experienced.
Respondents were asked to share any tips they have for anyone looking to come and work for them, which are also shared in the full report.
The employer survey can also be downloaded from VetSurgeon Jobs ('Advice for Jobseekers').
The full BEVA Congress programme is now live and super early bird tickets are available from 4th March, saving member delegates up to £200.
The one medicine thread will run through the medicine and orthopaedics and sports medicine streams as well as feature in the Peter Rossdale Plenary Lecture.
BEVA President Roger Smith said “There is much to learn from the human side as well as from what we do as vets.
"We have invited five human medical experts to make some comparative links with human medicine in their presentations.
"Bringing a different angle in this way will help predict what the future holds and advance what we do in the equine veterinary sphere.”
The full programme includes more than 90 hours of live and on-demand CPD covering almost every aspect of equine medicine, surgery and practice.
The first day will commence with an opening address from Olympic gold medallist Sally Gunnell during which she will share her thoughts on maximising performance.
Other highlights include:
Individual super early bird BEVA members prices are £524 for vets and £144 for vet nurses for all three days (with concessionary available for those in their first three years of graduation or earning less than £25,000).
Day tickets and practice passes are also available.
Super early bird ends on Wednesday 29 May 2024.
www.bevacongress.org
Pedigree® today launched its 2009 Pedigree Adoption DriveTM to highlight the issue of dog abandonment in the UK.
It's estimated that there are 100,000 abandoned or stray dogs in the UK every year. Pedigree surveyed animal rescue homes across the UK and in just 33 centres, found that over the course of just eight days between Christmas and New Year, an average of 12 dogs were abandoned per centre, equalling more than one every day.
Clarissa Baldwin, Chair of the Association of Dogs and Cats Homes (ADCH) comments: ‘These statistics illustrate the severity of the situation. As a nation of so-called dog lovers, it is unacceptable that pets are being treated as throwaway commodities. Dog ownership is a privilege, not a right.'
Jane Bingham, Pedigree Adoption Drive Manager said ‘We are saddened by the alarming number of dogs being abandoned each year. Our aim is to help raise awareness of the issue of dog abandonment to ensure that re-homing centres are given support to enable them to continue their wonderful work.
‘The rewards pets provide to responsible dog owners are evident yet the figures show there are still thousands of dogs who are in need of loving homes.'
Pedigree's research has found that over seven million dog owners state that their dog makes them happier and over 1 in 4 (nearly three million dog owners) actually admit they love their dog more than some members of their own family!
The Pedigree Adoption Drive aims to not only increase the public's awareness of dog abandonment, but also to raise funds to help rescue centres and charities across the UK re-home these dogs. Now in its second year, The Pedigree Adoption Drive is aiming to increase monies donated from last year's £489,000 to £600,000 by donating 2p for every single Pedigree product sold during January and February 2009.
For more information visit The Pedigree Adoption Drive website - http://www.pedigreeadoptiondrive.com./
Jinx, a 9 month old black Labrador, has become the first patient at Peterborough's recently-opened NuVet practice to undergo pioneering 'single port' keyhole surgery for a retained testicle
The operation was performed by Marwan Tarazi, owner of the NuVet practice, using Biovision SurgAssist laproscopic equipment.
Marwan said: "When we opened the NuVet practice in May, we wanted to offer our clients the option for less invasive surgical techniques wherever possible. Jinx's condition made him a good candidate for keyhole surgery, and the 'single port' approach we use reduces the risk of post-operative infection and speeds up recovery time. His owner nursed another dog through serious complications following more traditional cryptorchid surgery twenty years ago, so she was very keen to try a less invasive approach. This time the procedure went without a hitch and Jinx was very quickly back to his old self, helped by plenty of love and attention from all our staff".
Jinx's owner is delighted with the results. She said: "I had heard that NuVet were doing procedures through keyhole surgery and so I took Jinx along to the practice in Bretton. All the staff were very welcoming and helpful, and the vet explained the procedure thoroughly beforehand, showing me both the theatre and the equipment he would use, which helped to reassure me. When I went to pick Jinx up after the surgery, he came out wagging his tail, and two days later he was back to his normal self - running around and jumping over impossibly high fences!
"20 years ago I had a German Shepherd with the same condition. Then the vet had to open him up with a large incision, and it was very stressful and uncomfortable for the dog. The recovery time for him was 10-14 days, compared to Jinx's of around 2 days. The difference was amazing."
Marwan is one of a very small number of vets in the UK to use the 'single port' technique. He has invested tens of thousands of pounds in training and equipment to allow the NuVet practice to offer this specialised service to the pets of Peterborough and beyond.
If you want to know more about this procedure and the equipment being used, click here to talk to Marwan!
See also: www.nuvet.co.uk
8,834 of the 33,857 eligible voters cast their votes, a turnout rate of 26.2%. This compares to a 25.5% turnout in the 2019 election and 22.7% in 2018.
The results of the election were as follows:
Dr Kate Richards (pictured right) – 4,399 votes (elected)Dr Richard Stephenson – 3,943 votes (elected)Dr Melissa Donald – 3,807 votes (elected)Professor Stephen May – 3,121 votesDr Kit Sturgess – 2,816 votesPeter Robinson – 2,642 votesJohn Davies – 808 votesDr Tom Lonsdale – 535 votes
Eleanor Ferguson, RCVS Registrar and Returning Officer for both elections, said: “Many congratulations to all those who were elected this year and we look forward to welcoming them to their places on Council at our Annual General Meeting later this year.
“I would like to thank both Professor Stephen May and Dr Kit Sturgess for their many years of combined service, both as members of RCVS Council and for serving on numerous committees, subcommittees and working groups. In Stephen’s case this includes his service as President of the RCVS in 2017-18 and for Kit as Treasurer of the RCVS from 2017 until the present.
As Dr Sturgess had been elected to the position of Junior Vice-President of the RCVS for 2020-21 earlier this year, a new election for the position will need to take place amongst RCVS Council members during their June meeting. An election for a new Chair and Vice-Chair of VN Council will take place take place amongst VN Council members at a meeting in June.
The course offers veterinary surgeons and students six hours of CPD covering the five stages of EBVM and an overview of its evolution.
Users can progress through the six modules in order, or dip in and out of individual sections to deepen their knowledge in particular areas. The course includes a number of practical examples and quizzes, and there's a certificate of completion at the end.
The course can also be used as a reference tool for specific aspects of EBVM, such as how to search the literature effectively.
RCVS Knowledge says the new release of EBVM Learning has been well received by veterinary surgeons and nurses who helped test the course. Lucie Goodwin MRCVS said, simply: “This course is excellent.” Chris Gush, Executive Director of RCVS Knowledge (pictured right), said: “This fresh iteration of our EBVM Learning course is the culmination of a huge amount of committed work from an international network of leaders in EBVM, and we are proud to launch it on our new, accessible platform RCVS Knowledge Learn. The course constitutes an important way in which the charity supports all veterinary practitioners to advance the quality of care they provide through evidence-based veterinary medicine, regardless of their role, location or background.”
EBVM Learning can be accessed for free at http://learn.rcvsknowledge.org/ebvm-learning
The event offers over 80 hours of CPD across seven streams – with everything from hypotension and sepsis to breaking bad news to clients – as well as world-renowned speakers and networking opportunities.
Søren Boysen from the University of Calgary in Canada and Sophie Adamantos from Paragon Referrals in Wakefield, are among several high-profile speakers at this year’s Congress.
Chief Executive for GB Snowsport, Victoria Gosling OBE, will open Congress as keynote speaker where she’ll focus on perseverance, resilience and teamwork.
Also speaking are Prof. John Williams, Richard Casey, executive director at the World Small Animal Veterinary Association and VDS trainer Elly Russell.
Arlene Connor, an RVN and head of clinical operations at Vets Now and IVC Evidensia has planned the programme alongside national ECC lead Dan Lewis (pictured right).
She said: “We’re so excited to be returning to the Royal Armouries for our 19th Vets Now ECC Congress – around a theme which celebrates us all being together again.
"The past two years have been a challenge for all of us in the veterinary professions and we hope to mitigate that with a return to face-to-face learning and networking, as well as the chance to have some fun.
"Events like this can be hugely inspirational — for the organisers as well as the attendees — and we truly can’t wait to welcome everyone through the doors like old times.”
Dan added: “There’s a brilliant line-up of live speakers, workshops, a packed exhibition hall and more opportunities than ever for delegates to meet old friends and make new ones, as well as to learn from some of the world’s leading veterinary experts discussing emergency and critical care.
“Our programme again this year has been carefully tailored to provide an inclusive learning experience for vets and vet nurses no matter what stage they’re at in their career, from students through to specialists.
Tickets range in price from £45 + VAT for exhibition-only tickets, up to £470 + VAT for a vet to attend for 2 days plus the Gala dinner.
To book your ticket, go to www.vets-now.com/congress2022
Called the RCVS Academy, the new platform offers training in the following areas:
The College says the content has been developed in partnership with members of the profession to make sure it meets the needs of the veterinary team, including new graduates and registrants, and those who have been in the profession for many years.
Lizzie Lockett, RCVS Chief Executive, said: “As part of our ambition to be a compassionate regulator, we would like to ensure that all veterinary professionals have access to learning resources that will help them meet the standards set by their peers on RCVS Council.
"We’re aware of the pressures that veterinary professions are facing and the Academy has been built to respond to changing learning needs.
“The learning resources available on the platform have been designed to help vet teams develop their understanding of the RCVS professional guidelines and also how they can apply them in their everyday role. "
https://academy.rcvs.org.uk/
The group, which opened in 2021, is also securing sites in Newcastle and Halesowen for a further two practices which are due to open in 2026.
Harrison Family Vets says at least £350,000 will be invested in each of the new practices which will be staffed by a team of six initially.
Operations director, Kristie Faulkner said: “In less than four years we’ve opened seven extremely successful practices and quickly established a reputation for being a great place to work.
"We’ve built a team where everyone’s individual strengths and personality traits contribute to what we do, in a family-orientated environment.
“We take pride in creating very modern and well-equipped surgeries that are designed around the pets we treat, and we push the boundaries of what’s possible when it comes to pet care.
"In addition, all our team members are also trained, or currently in training for, the Fear Free Accreditation, to significantly reduce fear, stress and anxiety for both pets and their owners, which means every pet’s visit to Harrison Family Vets is as positive as possible.
“Crucially, we also offer pet owners far more affordable pet care than the large corporate chains and our total wellness plan is one of the best value offerings on the market.
"When this is combined with our exceptional team and pioneering practices, it’s not unusual for us to have hundreds of pet owners registering with us in new locations before we even open.
“We’re now looking forward to embarking on our next phase of growth and making our unique offering available to even more veterinary professionals and pet owners throughout the country.
"We would urge anyone interested in joining us in Stoke, Sheffield or Darlington, as well as Newcastle or Halesowen, which will launch in the next phase of openings, to contact us now.”
https://www.harrisonfamilyvets.co.uk/
The Government has been forced to scrap plans for compulsory dog insurance less than a two weeks since they were revealed in leaked Defra documents.
Environment Secretary Hilary Benn has now ruled out the idea.
Apparently, the climbdown followed protests that compulsory insurance was no more than a 'dog tax' which would do nothing to curb the problem of dangerous dogs.
There's a certain irony in the way the story was reported in The Sun newspaper, with the headline: 'Labour forced to ditch pet plan'.
Indeed!
Heath Vets, a Cardiff-based veterinary group, has announced that is has become the first veterinary group in Wales to appoint designated customer care personnel, enabling it to take on and beat the corporates at customer service.
Leanne Kiddie was appointed Customer Care Manager, tasked with ensuring the group delivers excellent customer service across its four sites, after the veterinary group identified customer service as their key driver to retaining customers, attracting new customers and sustaining growth.
Gavin Hill-John (pictured right with Leanne), Operations Director at Heath Vets said: "We want to put our customers at the forefront of our service. The traditional veterinary practice model was based around territory; you had one vet practice in an area and local people used it. They weren’t challenged on customer service as we are today. Having Leanne as our dedicated Customer Care Manager will help us set Heath Vets apart from other practices. Whilst we may not be able to compete with the buying power of some national chains, we can certainly beat them at customer service."
Heath Vets says it is now developing its engagement with customers regarding future plans; using their comments and feedback to shape the practice.
Gavin added: "We are aiming to deliver a level of engagement with our customers that no other vet practice has seen before. We’re hosting cheese and wine functions where customers can come in, enjoy our festive hospitality, and speak with the staff about their pet’s issues. We not only want to work with our customers, but we want to get to know them."
Gavin says he believes Heath Vets can challenge all competitors when it comes to customer service: "My vision for the role is that across all four sites we should be delivering outstanding customer service, consistently. To achieve that aim, everybody needs to be highly skilled, trained, motivated and engaged. For us, it’s about recognising that we have a hugely impressive team that are focussed on delivering high quality customer service. National chains have investors and shareholders to please; we have our customers."
Registration will start at 9am, with the first lecture from 10am.
As usual, abstracts will be presented during the day, and there's an exhibition to visit during breaks and lunch.
Hot ophthalmology topics such as rhytidectomy and facial reconstruction will be discussed, with lectures presented by renowned veterinary and human ophthalmologists.
The day will end with a Q&A session where all lecturers will take part.
Veterinary surgeons need to be a member of BrAVO to come to the event, which costs £120.
There is a reduced price of £90 for vet students and nurses, who don't have to be a member to attend.
For more information, visit https://bravo.org.uk
Animalcare has announced that a new indication for chronic renal insufficiency in cats has been approved in the licence for Benazecare 5mg.
Benazecare is a POM-V ACE (angiotensin converting enzyme) inhibitor containing benazepril hydrochloride, which was originally launched in the UK in 2007 for the treatment of congestive heart failure in dogs.
For more information, contact Animalcare at www.animalcare.co.uk
RCVS Council has unanimously elected Mrs Jacqui Molyneux to become its new Junior Vice-President. She will take up office on RCVS Day, 1 July 2011.
Jacqui said: "As I have become more and more involved with the RCVS and the work of its committees I am amazed at the amount of work being done behind the scenes by both Council Members and the RCVS staff. It's sad that many of the profession live in fear of the RCVS as they are only aware of its regulatory function.
"During my time on the Officer team, communication with the profession will be a priority, not for the vocal minority, but with the silent majority who have no idea of the breadth of the work that the RCVS undertakes each year."
Jacqui graduated in 1981 from the University of Bristol and started her career in small animal practice in Liverpool, before moving to the North East, and setting up her own practice. Following its rebuilding, the practice was accredited as a Veterinary Hospital in 2002 and, four years later, has become RCVS Practice Standards Scheme accredited.
Since her election to the RCVS Council in 2005, Jacqui has chaired the Small Animal Certificate Board and served for four years on the Disciplinary Committee. She has also been Vice-Chairman of the Veterinary Nurses Council since 2007.
From 2009, Jacqui has chaired the RCVS Awarding Body Board, including the review of Veterinary Nursing.
Jacqui is currently President of the Society of Practising Veterinary Surgeons (SPVS). She is studying for a Masters in Clinical Oncology with the University of Birmingham, and holds an RCVS Certificate in Small Animal Surgery awarded in 2000.
The new policy has been published ahead of an upcoming review of England’s Welfare of Animals at the Time of Killing regulations (WATOK) by the Department for Environment, Food and Rural Affairs (DEFRA).
Recommendations in the policy address all areas of the slaughter process, including:
The policy also covers a wider range of species and focuses on some of those species-specific needs.
For the first time its recommendations include fish. In order to improve the welfare of farmed finfish, BVA says that UK Governments should include the effective stunning of finfish as well as general welfare protections in WATOK regulations. It also calls for more research into developing effective and humane methods of stunning for decapods (shrimp, lobsters and crabs) and cephalopods (squid and octopus) as well as wild caught fish.
BVA Senior Vice President, Simon Doherty said: "With millions of animals slaughtered each year to provide us with the food we eat, we have a responsibility to provide them with a life worth living and a humane death. Our updated position aims to do just that by building on existing legislation and guiding the industry in a direction that better protects the welfare of animals destined for the food chain.
"Slaughter processes should be designed to minimise avoidable pain, distress, fear, and suffering and this document looks at all of the ways that we as vets can work with industry bodies and farm colleagues to improve the legislation already in place.”
A snapshot survey carried out in 2018 by the Food Standards Agency (FSA) for the period of one week revealed that nearly 20 million animals (excluding fish) were slaughtered across 248 operating plants in England and Wales during that time.
In order to effect change for such a high quantity of animals, BVA’s new position sets out recommendations for a range of stakeholders, government, industry, researchers and the veterinary profession, at each stage of the slaughter process. Improvements to the way that stunning data is captured and reported on is also on the list of asks, as well as improving regulation of non-stun slaughter and working collaboratively with Islamic scholars and Halal certification bodies to promote the acceptability of recoverable stunning.
Simon added: "From making sure that stunning methods are as effective as possible, to looking at the specific needs of each species, revalidation of training for operators, and championing the role of the Official Veterinarian, there is a lot of work to be done but we look forward to progressing these recommendations and working to improve the welfare of farmed animals across the UK."
A DNA test which will save foals from unnecessary pain and suffering, and ultimately death, has been launched by the Animal Health Trust.
Foal Immunodeficiency Syndrome (FIS), a genetic disorder which is known to affect Fell and Dales ponies, causes foals to become anaemic and prone to opportunistic infections. Any foal born with the syndrome will not survive.
The new diagnostic DNA test, which costs £40, is the result of ten years of research by the Animal Health Trust (AHT) and the University of Liverpool. The test will not only identify foals which have the fatal condition but will highlight adult ponies who are carriers of the genetic trait which causes the syndrome. Affected foals will be prevented by avoiding covering a carrier mare with a carrier stallion.
Owners and breeders who wish to find out the genetic status of their ponies can arrange for a simple pulled mane or tail hair sample to be taken by a vet and submitted to the AHT. The Fell Pony or Dales Pony Societies will supply sample bags for submission on request. A fast-track system to identify foals suffering with the condition will report results within three working days.
The team that developed the DNA test was led by the AHT's Dr June Swinburne and Professor Stuart Carter of the University of Liverpool with research student Laura Fox-Clipsham. They believe that by using the test, owners and breeders will eventually be able to eradicate this awful condition.
Dr. June Swinburne, said: "The DNA test gives owners and breeders the power to overcome this devastating illness. It enables them to make informed decisions about which ponies to breed. We have already had samples submitted by HM The Queen from her own breeding stock of Fell ponies. I'd urge any breeders of Fell or Dales ponies to submit samples in order to arm themselves with the facts they need to prevent the birth of affected foals and thereby avoid this distressing condition."
Professor Carter, said: "The research, and ultimately the DNA test, has only been possible thanks to funding from The Horse Trust and the support of the Fell Pony Society and the Dales Pony Society who have supplied DNA samples. We consider that the efforts of all involved in enabling this research have lead to a major advance in animal welfare."
For more information on testing, contact the Fell or Dales Pony Societies. Alternatively visit the AHT website http://www.aht.org.uk/genetics_fis.html or email FIStesting@aht.org.uk