Zoetis has partnered with two telemedicine companies, Video With My Vet and Vet-AI/Joii to give practices discounted use of remote consultation services. 

As the company points out, there is a lot of catching up to do as practices return to the new normal, plus a cohort of pet owners who remain at risk or reluctant to visit their vets. Online consultations, phone consultations and home delivery services such as VetPost can help to get the revenue back in to the practice.

Mark Johnston from Video With My Vet said: "Video With My Vet was designed and developed to enable the client to have consultations with their own practice because the client/patient relationship will already be in place, meaning the clinicians at the practice will have the context of the previous consultations and clinical procedures with the practice to refer to."

Vet-AI/Joii co-founder Robert Dawson, said: “Here at Joii we are looking to develop long-term, mutually beneficial relationships with forward-thinking practices, focused on providing fantastic customer care. As a practice owner for 25 years I am very aware of the stresses and strains of normal vet practice life and once lock down is lifted it may not be practicable for most practices to provide dedicated remote care for their patients and clients. We want to integrate with physical veterinary practices to work together to provide the best possible customer journey, where clients can access telemedicine instantly and where any cases needing face to face care can be triaged seamlessly into practice.”

Essentially, the difference between the two propositions is that 'Video With My Vet" is a platform for practices to provide their own telemedicine service for their clients, whereas Vet-AI/Joii provides clients with advice from its own vets, referring them back to their practice as needed. 

For further information, contact your Zoetis Account Manager or Customer Services 0845 300 8034.

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