MiPet Cover has been developed using feedback from CVS's own veterinary surgeons and veterinary team members who deal with insurance claims on a daily basis.
The company says it'll offer a new level of transparency to owners, including policy documents which are clear, concise and free of 'legalese'.
As the first insurance range to be integrated directly into a practice management system, it also offers benefits to the veterinary team by speeding up the time taken to provide quotes and to introduce and activate policies.
CVS says the addition of insurance to its range of services is in line with its vision of offering clients complete care for their pets and at this stage, it is focused on offering the new policies to clients of its existing 420 practices.
VetSurgeon.org spoke to Simon Morrall, the insurance professional brought in by CVS to develop the new range of insurance products for the company. He said: "As the UK’s largest provider of veterinary services, we knew that some owners experienced frustrations with insurance and we challenged ourselves to eliminate these problems with the development of MiPet Cover.
"The more research we did, the more we realised that there was an opportunity for us to go one better and to draw on the extensive experience of our veterinary teams to produce an insurance solution built on transparency, choice and efficiency, which would give our clients access to the very best treatment when they needed it.
"With the launch of MiPet Cover, I believe that’s what we’ve done. It has been received positively by our teams across the country and we are excited about the potential it has to help both our clients and our veterinary teams."
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Still not clear on whether they need to go to CVS practices:
This pet insurance policy is exclusive to customers of CVS (UK) Limited.
The terms, rates and features of this pet insurance policy have been
negotiated by CVS (UK) Limited vets, based on the needs of CVS (UK)
In all usual circumstances, during the period of insurance, you should
seek treatment from your usual CVS (UK) Limited veterinary practice or
such nominated out of hours or specialist referral centre recommended
by your normal treating practice.
MiPet Cover is a trading name of CVS (UK) Limited. Registered in England No. 03777473. Registered Address: CVS House, Owen Road, Diss, Norfolk IP22 4ER. CVS (UK) Limited is an appointed representative of Ultimate Insurance Solutions Limited who are authorised and regulated by the Financial Conduct Authority (No. 311368). Registered in England and Wales number 03299891. Registered office: Markerstudy House, 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. Pet insurance will be underwritten by Zenith Insurance Plc registered in Gibraltar
Actually now seen the paperwork. It seems to a bog standard insurance policy based out of Portsmouth. It is only CVS that is suggesting the client must use their practices.
Still not great value though for my dog.
Expensive and clients must use a CVS practice 'normally'!
Got a quote and it is more than I pay at present for less cover plus my choice of vets is limited to them.
I find it more than a little unacceptable that the find a vet only finds them!
There seems to be a lot that is misleading about this company and it seems indicative of the philosophy that puts CVS (in this case) at the centre rather than the client or patient. No real surprise there!
Alasdair Hotston Moore you posted just as I was replying to Sarah! I've passed on your feedback.
It's really hard to find that out from their web pages
Sarah Keir I understand that the policies cover treatment at any practice, no restriction.
I also wonder if this covers treatment in CVS practices only. If so, what do the Vets For Choice have to say?
It is not clear if this insurance only covers treatment at CVS practices. The policy wording is the usual minefield: 'This pet insurance policy is exclusive to customers of CVS (UK) Limited. ' And the find a vet option on the insurance website looks like only lists CVS practices.
Publishing Editor: Arlo Guthrie
Clinical Editor: Alasdair Hotston Moore MA VetMB CertSAC CertVR CertSAS FRCVS
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