The new service is available to any practice, regardless of which practice management system you use, or which healthcare provider you are with. You can specify your product catalogue and are not tied to particular products or manufacturers. You can also decide how you want to manage client delivery charges and how to treat health care plan clients.
OurVet.Shop can also be used to take payment for services, such as telephone or video consultations, and because it allows for one-off ordering, clients aren’t forced to sign up to a 12-month subscription with an unknown third party.
Lastly, the service is tailored to your practice’s brand and personalised to every client and their pets. The company has also produced marketing materials for use in social media, on websites and in client communications.
Jamie Crittall, co-founder of Virtual Recall, said: "As a veterinary practice owner myself, these last few months have been tough – I mean really tough.
"Nine years ago, Charlie Barton and I created Virtual Recall from a desire to communicate with our clients in a personal & timely manner. Not being able to find a solution, we built one and iRecall was born. Since then it has helped over 1,500 practices communicate with over 5 million clients & their pets worldwide.
"Now, here we were again - desperate to ensure that my patients got the healthcare they needed, but no home delivery service that I wanted to put my practice’s name to, I turned to my team at Virtual Recall to create a solution - that was not just right for my practice but every practice.
"So, we did what we do best – we put ourselves in practices’ shoes and created a smart solution that would help them safeguard animals’ health, enhance their relationship with their clients, and provide them with a life-line to help get through this crisis and build a stronger future. It couldn’t come with any compromises."
For more information, visit: www.ourvet.shop
iRecall Consent Management falls into two parts: an initial three staged campaign to gain clients' consent before the 25th May deadline, then ongoing maintenance of the database, managing existing clients' communication preferences and gaining consent for new clients.
Thereafter, iRecall will cross reference consent and communication preferences for any iRecall-powered outbound marketing communication for a practice.
Practice-branded client consent requests are created in real time using live practice data and are personalised for each individual client and their pets.
Consent Management uses the company's SMARTdelivery technology to maximise response rates: first selecting the best delivery method (SMS, email or letter) for each client, based on current information in the practice management system. If a message fails to send because of an invalid number or email address, Consent Management automatically selects the next delivery method.
iRecall says Consent Management already interfaces with the six leading practice management systems, and can interface with any system on request.
Jamie Crittall, Director of Virtual Recall and himself a practice owner said: "Practices need to stop thinking that GDPR is a burden but see it as opportunity to forge stronger relationships with their clients and helping them to keep their pets healthy. Practices who treat their clients’ personal data with the same care that they show their pets will be rewarded with greater trust and loyalty, ensuring the future success of their business. Furthermore, it’s the perfect opportunity for practices to re-engage with previously lapsed clients to make them active and loyal once more - a massive value add."
For more information, visit: http://www.virtualrecall.com/