The recording of the VPMA’s GDPR webinar with the Information Commissioner's Office has been made available to the veterinary profession to help practices get ready for the 25th May 2018, when the new regulations come into force.
For access to the webinar, email: secretariat@vpma.co.uk
The new law, which replaces the Data Protection Directive, come into effect from 25th May 2018. All businesses will be affected, including the veterinary profession, and failure to comply could result in heavy financial penalties. It is important, therefore, that all practices start to prepare for them and ensure that they will be compliant when the new legislation comes into play next year.
Renay Rickard, president of the VPMA said: "These new regulations concern how we will manage personal data, both that of our clients and our staff, and it’s imperative that we understand them and act on them. We arranged this webinar to inform our members, and were very lucky to have such a tailored presentation directly from the regulator – helped by the fact that Helen, the speaker, comes from a veterinary practice background. It was so useful, we felt that the wider veterinary community would benefit from listening to it, so we’re pleased to open it up to non-members."
The webinar content guides listeners through the key changes ahead and the steps that practices will need to take to ensure they are compliant with the new legal requirements. This includes the impact the changes will have on marketing strategies and practice positioning on sending client reminders (e.g. vaccination, appointment); sharing case histories; passing on data regarding 'bad-debtors', as well as how to approach 'tagging' clients records (for example, re debt) in compliance with the GDPR.
The webinar also provides useful information on where to turn if practices need help and advice, as well as what to do if a data breach is detected. Finally, a detailed questions and answers session covers the day-to-day scenarios in practice that involve handling or sharing client data.
The recording can be accessed on request by emailing the VPMA Secretariat, secretariat@vpma.co.uk.
Photo: GDPR - General Data Protection Regulation. data 25 may 2018. Map EU and flag. Shutterstock/a_Jarm
The 45-minute webinar: Debt Management: Prevention Is Better Than Cure is presented by Mike Brooks from veterinary-specialist debt recovery agency, dsl.
VPMA President Renay Rickard (pictured right) said: "Debt can affect any business, but, because of the role vets play as care-giver in an emotionally-based animal-owner relationship, we are particularly vulnerable. This is something that is commonly brought up by members at our regional meetings and events, and it’s a real dilemma for them how to juggle being strict with payment policies against owner expectations and misperceptions of the cost of veterinary medicine.
"This has been a very popular topic in both our regional meetings and with our webinar and we wanted to open it up to more people to help them tackle this topic in their practices. The feedback on this webinar has been very positive. Mike gives clear guidance on how to set up payment protocols that will minimise debt in such a way that maintains the client-practice relationship. There’s also information on how to recover existing debts. It makes sense to prioritise tackling this issue as if we’re not paid, then we can’t deliver the service that we are expected to, and that our patients need.
"We’re pleased to open this webinar up to all practices as a Christmas gift, and hope it will also highlight the support that is available through VPMA membership."
The webinar can be accessed through a link on the home page of the VPMA website www.vpma.co.uk.
Braving the elements, a record 12 candidates sat the examinations for the Certificate in Veterinary Practice Management last week, seven of which passed their selected elements, and four of which have been awarded their certificate.
The new CVPMs are, Julie Beacham at Wendover Heights Veterinary Centre in Aylesbury, Liz Howes at The Oxford Cat Clinic in Oxford, Helen Kington from Hungerford and Renay Rickard at the Pelyn Veterinary Group in Lostwithiel. An official presentation of the awards will take place at the Veterinary Practice Management Association Congress Dinner on 28th January 2010 at the Chesford Grange Hotel, Kenilworth, Warwickshire.
The candidates are managers in very different types of veterinary businesses, which the VPMA says is confirmation that the CVPM is applicable and has wide appeal in veterinary management.
Lucy Bartlett of CVS (UK) Ltd, Straight Mile Equine Clinic, Lisa Marter of The Arundel Equine Hospital and Steven Broomfield of The Blue Cross, were also successful in achieving a pass in the written and oral sections of the examination and will be able to complete the CVPM by submitting and passing the portfolio section of the exam next year.
There are now 61 holders of the CVPM since its inception in 1996. The next examination session will be held on 2nd December 2011.