It is not the first time Roundhouse Referrals has innovated in this area. Last year, it launched the first 'Fixed Price TPLO' - a guarantee that pet owners will have no additional costs, should complications arise and further treatment be required following surgery.
Ross Allan, RCVS Advanced Practitioner in Small Animal Surgery and Surgical Lead at Roundhouse Referrals, said: "We loved the idea of providing price certainty for referral clients, allowing those with no or lower levels of insurance to access our services and plan their finances. We also realised that in putting 'Fixed Price Fix' first and foremost we are also immediately highlight the possibility of complications and we felt the very best way to provide context for owners and referring vets would be to be open about our outcomes."
Following on from this Roundhouse Referrals has published the first of what it says will be a series of reports on TPLO+ clinical outcomes and customer satisfaction.
Ross said: "I think we're the first in Scotland to publish this kind of information outside scientific journals in a way that is easily accessible for pet owners, maybe in the whole of the UK."
The clinical outcome data was collected using a previously published questionnaire which enabled clients to give feedback on their pet’s recovery and status following their TPLO+ surgery.
According to Roundhouse, the results show that over 97% of dog owners rated their pets’ outcome as either excellent (85.29%) or good (11.76%) based on the first 70 TPLO+ surgeries performed. A figure which Ross says compares favourably with studies that have been previously published.
Additionally, 94.1% of pet owners agreed that if faced with having to make a similar decision again, they would choose to have the TPLO+ surgery done at Roundhouse Referrals, compared to 84.6% of owners in the previous study.
The results from the Customer Satisfaction Questionnaire showed that 100% of Roundhouse Referrals’ clients felt supported throughout the referral process, 96.97% of clients felt that the TPLO+ surgery was adequately explained and 100% would recommend Roundhouse Referrals to a friend or colleague.
Ross said: "Pet owners whose dogs’ had been through TPLO+ surgery and rehabilitation completed this questionnaire, enabling us to start measuring the outcome of the surgery, our aim being to ensure the surgery is optimal for the pet, and that owners feel supported throughout the entire surgical journey.
"We are delighted with these results, and will continue to monitor our outcomes and commit to publish our TPLO+ clinical outcome and customer satisfaction questionnaire results in the months and years ahead".
Ross Allan (pictured right), an RCVS Advanced Practitioner in Small Animal Surgery at Roundhouse, said: "It is well recognised that French Bulldogs have breed-related problems, specifically Brachycephalic Obstructive Airway Syndrome (BOAS), yet they remain one of the most popular dog breeds of the moment.
"Through the work we do with French Bulldog charities and the large number of BOAS procedures we undertake, we encounter many of this breed and recognise the frequency and challenges in diagnosing lateral condylar fractures in French Bulldogs.
"We are keen to highlight the ‘red-flags’ for vets faced with French Bulldog forelimb lameness, and hope these will assist vets in diagnosing these common fractures:
Age: most lateral humeral condylar fractures occur between 3-4 months of age.
Trauma: in 90% of cases the trauma is minor; a fall from the arms, or tumble off the bed.
Non-weight bearing: a French Bulldog presents with a non-weight bearing lameness X-rays are required even if no fractures are obvious on palpation.
Physical: feel for the medial and lateral epicondyles of the humerus. If they are not in line with each other there will be a fracture (in LHCFs the lateral condyle will generally move proximally).
X-rays: perfect positioning for X-rays is essential to pick up these fractures. Slight rotation can ‘hide’ small, or incomplete fractures.
"We urge vets to be mindful of LCHFs when presented with a French Bulldog with a forelimb lameness and recommend that they add this condition to their differential list. Swift diagnosis greatly simplifies the surgery required and improves the likelihood of a successful outcome.
"French Bulldogs are well-muscled, stoical dogs, so these fractures are often problematic to detect on clinical examination. The key point when undertaking a medical examination of French Bulldogs is that vets feel for the medial and lateral epicondyles of the humerus to assess if they are in perfect alignment: if one is higher than the other, this suggests a fracture; even if a fracture is not readily visible on X-ray.
"And great care must be taken to ensure that X-rays are positioned perfectly because if the elbow is rotated – even slightly – these fractures can easily be overlooked. They are good at hiding!"
Roundhouse Referrals says it has recently treated several French Bulldogs with lateral humeral condylar fractures deploying various surgical techniques: usually a transcondylar lag screw along with a supracondylar K-wire, or additional supracondylar positional screw or plate.
To make an enquiry or refer a patient contact Roundhouse Referrals at 0141 649 1316 www.rhr.vet
Lead surgeon at Roundhouse, Ross Allan (pictured right), an RCVS Advanced Practitioner in Small Animal Surgery, said: "We know many practitioners and clients have been frustrated by the difficulties in availability of TPLO in Scotland and we wanted to change that.
"As with our other Roundhouse Referral offerings, we have done away with long waiting lists, unpredictable pricing, and challenges in clinical continuity. We know that in doing so we will revolutionise access to this service and the experience of its users.
"Our TPLO service offers excellent value and quality – we have invested heavily in the very best DePuy Synthes TPLO plates and implants and, together with our hospital status, standards and track record, we are offering a premier TPLO service in Scotland: a TPLO with a recovery that is as reliable and predictable as our Fixed Price!"
The fixed prices for a TPLO are £3000 for dogs under 40kg and £3100 for dogs over 40kg.
The price includes the consultation, diagnostic X-rays/assessment, pre-surgical blood samples, hospitalisation, anaesthesia, surgery (including implants), follow up consultation and follow up X-rays.
Ross added: "We don’t expect anything to go wrong, but should we need to revise our surgery we would do so at no additional cost to the client – that’s our Fixed-Price Fix!"
To make an enquiry, or refer a patient for a Fixed Price Fix TPLO contact Roundhouse Referrals at 0141 649 1316 www.rhr.vet