https://www.vetsurgeon.org/f/non-clinical-questions/31381/how-are-practices-handling-pre-appointment-intake-without-adding-more-reception-adminWed, 01 Jul 2026 11:05:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:efb33164-5451-46c1-9320-038cfaef642bHichem BrhI’m currently researching workflow problems in independent veterinary practices, especially the gap between an appointment being booked and the patient being ready for consult. Many practices already have a PMS and sometimes online booking, but I’m trying to understand what still happens manually: - Do you collect owner/pet details before arrival? - Is this done through your PMS, email, paper forms, phone, or not at all? - Does online booking actually reduce reception workload, or does the same admin still happen later? - Which PMS handles intake/check-in well? - Would a separate workflow layer be useful if it reduced chasing and gave reception/vets a clearer queue, or would double entry make it a non-starter? I’m building a small tool around intake links, QR check-in, live queue, consult handover, and PMS-ready export, but I’m very aware that practices do not want “yet another system”. For context only, this is the current resource page: https://myvetkit.com/resources I’d really appreciate honest feedback, especially from reception teams, vets, and practice ownershttps://www.vetsurgeon.org/b/veterinary-news/posts/chris-ritchie-takes-over-as-editor-of-vetsurgeon-org-and-vetnurse-co-ukWed, 01 Jul 2026 10:10:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:6466e929-285a-4f74-aac0-b9e74aa58d50Arlo GuthrieVetSurgeon.org and VetNurse.co.uk have announced a new partnership with Teamwork Professionals, publisher of Veterinary Edge and VetIndex and organiser of VetEdge Congress, bringing together established online veterinary communities with a print magazine and a major face-to-face veterinary event. As part of the arrangement, I am stepping down as Editor, with Veterinary Edge editor and VetEdge Congress organiser Chris Ritchie taking over day-to-day editorial responsibility for VetSurgeon.org and VetNurse.co.uk. The collaboration is designed to broaden editorial reach, strengthen the range of services offered to veterinary surgeons and veterinary nurses, and create additional value for advertisers. David Kimberley will become the main point of contact for advertising across VetSurgeon.org, VetNurse.co.uk, Veterinary Edge, VetIndex and VetEdge Congress. After more than 25 years running the communities, I will remain publisher of the sites, working behind the scenes to support Chris and his team. Alongside that, I’ll be focusing my attention on a new journalism venture, reviewing and explaining consumer technology, AI and gadgets for mainstream audiences: www.arlo-guthrie.com My resignation letter in full: https://www.vetsurgeon.org/p/announce Photo: It's bye bye from me.Teamwork ProfessionalsVetEdge CongressVeterinary Edgehttps://www.vetsurgeon.org/f/non-clinical-questions/31375/and-it-s-goodnight-from-him/249065#249065Wed, 01 Jul 2026 09:15:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:aba4f39f-8a50-4eec-93b9-66c6f0101587Arlo GuthrieNow I know I am in danger of having the most drawn out exit in history, but here is my resignation letter (!) https://www.vetsurgeon.org/p/announce In fact, I am going to carry on for a few weeks helping Chris and the team settle in, and of course I am going to continue making films, some veterinary. On that score, I have some I made with Blue Cross on pragmatic medicine coming up. Stay tuned.https://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249064#249064Wed, 01 Jul 2026 07:01:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:0aa02fe4-ba67-4394-85e2-2952b7f60fefRob Loxley[quote userid="8991" url="~/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249057#249057"]I just find its effectiveness slow to kick in (reaches max effect about 4 months after first jab) and a lot of the time makes minimal difference (I'd estimate about 60pc don't respond) - but that may be because the joints are too far gone admittedly. I certainly wouldn't ever use it front line. It's also horrendously expensive for something with such a variable response[/quote] Interesting, I find it much more effective, and usually a positive response after 1-2 doses. And that it does frequently benefit those advanced dogs on nsaids/paracet/gaba/amantadine etc already and still struggling. For me NSAIDs are still 1st line and probably paracetamol 2nd line.https://www.vetsurgeon.org/b/veterinary-news/posts/susan-little-takes-over-as-bsava-presidentWed, 01 Jul 2026 07:00:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:93c7b8e8-3363-46c1-8e5c-3137e35c1b8fArlo GuthrieThe BSAVA has appointed Dr Susan Little as President, giving members a new association leader with experience in small animal general practice, practice ownership and senior leadership roles across multiple practices. Susan graduated from the University of Glasgow in 1992 and spent most of her career in small animal general practice. In 2000, she founded her own practice and grew it into a three-site operation. After two decades, the practice became part of a larger mixed group and then a corporate organisation, where Susan held senior roles including Managing Director and Business Development Director, supporting multiple practices across Scotland and the Scottish Borders. Within BSAVA, Susan began as a regional volunteer, later became Regions Coordinator and then served a three-year term as Chair of the BSAVA PetSavers Management Committee. Following a short break, she returned to the association in 2024 as a Trustee and joined the Presidential ladder as Junior Vice President. Susan also volunteers with Vetlife and has contributed to the RCVS university accreditation panel. She said: "I am very much looking forward to working closely with our Executive Leadership Team, Board, Volunteers, Staff and most importantly, our members, to keep rolling out the support, opportunities and products that our members value. "It has been both interesting and a privilege to have served my first two years as a trustee, where as a team we see lots of opportunity for representation, innovation, collaboration, growth and strengthening of our BSAVA community." Susan takes over from Dr Julian Hoad, who moves to Senior Vice President after two years as BSAVA President. Niall Connell has moved into the role of Vice President, and Matt Erskine has joined the Presidential ladder as Junior Vice President.BSAVAhttps://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249063#249063Tue, 30 Jun 2026 18:59:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:a4058ef1-b39e-4926-a384-4011a713fdfbDavid Mills[quote userid="3169" url="~/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249061#249061"]Different populations, perhaps?[/quote] Yes possibly, I think it probably works better the earlier owners are willing to start treatment. My own spaniel is on it and it helps, but I suspect when further down the line there's probably little that will help Librela or otherwise. The 4 months thing is from the Zoetis data itself but the improvement is a steady increase upto maximal point of effectiveness.https://www.vetsurgeon.org/f/non-clinical-questions/31375/and-it-s-goodnight-from-him/249062#249062Tue, 30 Jun 2026 17:10:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:f0a46628-e4d7-448e-8b6a-391304d5311eArlo Guthriebob lehner You've been missed! Thank you, and I do hope things are OK.https://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249061#249061Tue, 30 Jun 2026 16:02:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:a67db995-50e3-4cce-95b7-eea0c9f4a0efMichael Woodhouse[quote userid="11308" url="~/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249044#249044"]We're using more and more Zenrelia recently. JAK inhibitor, works the same way as Apoquel, fraction of the price. [/quote] How can everyone's experiences be so different? Have tried it for 2 dogs so far, O couldn't afford others, both failed to respond. Was ready to consign to the bin. [quote userid="8991" url="~/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249054#249054"]Not sold on Librela. 4 months til you see any real response.[/quote] Just my experience but I'd say 60% see real benefit from the first injection. I find works in maybe 80+ percent, but agree, not all. Different populations, perhaps?https://www.vetsurgeon.org/b/veterinary-news/posts/georgie-hollis-to-present-free-webinar-on-post-op-wound-careTue, 30 Jun 2026 11:00:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:5e1e561d-f415-4485-8aa4-7e905cb742ffArlo GuthrieSelect from NVS will host a free webinar for veterinary professionals on post-operative recovery and wound healing, with Georgie Hollis presenting practical guidance on wound management, common complications and owner support. "Supporting Successful Recovery - Practical Strategies for Post-Operative Care and Wound Healing" will be available from 09:00 July 13th 2026 through The Webinar Vet. The webinar, which is aimed at the whole veterinary team but has a particular relevance for nurses involved in post-operative patient care, wound management and client support, is part of a new educational Recovery campaign delivered by Select from NVS and offering further resources via a dedicated online Recovery hub. The session will provide a practical overview of post-operative wound healing and help veterinary professionals distinguish between surgical site infections (SSIs) and other common causes of wound breakdown. Georgie, the founder of Bandaging Angels and a well-known veterinary nurse educator, will discuss factors that influence healing, illustrate common post-operative complications and share best-practice approaches to wound protection, including dressings, bandaging, collars and recovery garments. The session will also include practical guidance on home wound management and how to encourage owner engagement to support successful recovery outcomes. The Recovery hub will also feature articles, blogs and a podcast focused on recovery and wound care. The campaign will also highlight complementary recovery products including Select from NVS bandages, bandage removal spray and recovery collars, designed to help practices create a comprehensive approach to post-operative care. https://thewebinarvet.com/webinars/supporting-successful-recovery-practical-strategies-for-post-operative-care-and-wound-healing https://www.nvsweb.co.uk/products/recovery/NVS Select HealthcareCPDhttps://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249060#249060Tue, 30 Jun 2026 09:46:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:a97e99fb-4c55-437d-b663-9b8224c70489David MillsBoth! Anti science night be overkill but there are so many assumptions in there that the same authors lecture people not to make then do it themselves. Logically fallacious may be a better description.https://www.vetsurgeon.org/f/non-clinical-questions/31375/and-it-s-goodnight-from-him/249059#249059Tue, 30 Jun 2026 09:28:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:d9befbda-8e1b-4d6f-938e-b1e2210eaed5bob lehnerGood luck Arlo - I have enjoyed your forum - although I haven't contributed much in the last few years.https://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249058#249058Tue, 30 Jun 2026 08:30:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:c98fc640-b64d-4215-83b6-c197ea6dced7Arlo GuthrieDavid Mills , confused do mean the one you referred to is a shocking piece of anti-science, or the one I linked to.https://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249057#249057Tue, 30 Jun 2026 07:29:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:29eed874-4fa1-4dc5-bc37-df62af07af00David Mills[quote userid="2100" url="~/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249056#249056"] David Mills - is this the paper you are talking about? Coincidentally just brought to my attention by someone else.[/quote] No this is a nonsense anti science piece full of opinion and shocking logical fallacies. Amazed it ever got published. It's referral clinicians crying about the reduction in referrals for stem cell / intra articular depo / DMSO referrals. It's a shocking paper. As was the one a couple of years ago by a group of referral clinicians in the UK about joint collapse. Cherry picking adverse effects at it's finest and shocking methodology. Again shows up how peer review is not up to scratch I think there's been about 10 million doses of Librela used so we'd know by now if it was killing or maiming dogs. I just find its effectiveness slow to kick in (reaches max effect about 4 months after first jab) and a lot of the time makes minimal difference (I'd estimate about 60pc don't respond) - but that may be because the joints are too far gone admittedly. I certainly wouldn't ever use it front line. It's also horrendously expensive for something with such a variable responsehttps://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249056#249056Tue, 30 Jun 2026 07:13:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:6d450cce-19e9-44ec-909c-8ca13b1b65c7Arlo Guthrie[quote userid="8991" url="~/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249054#249054"]Not sold on Librela[/quote] David Mills - is this the paper you are talking about? Coincidentally just brought to my attention by someone else. https://avmajournals.avma.org/view/journals/javma/aop/javma.26.03.0170/javma.26.03.0170.xmlhttps://www.vetsurgeon.org/b/veterinary-news/posts/henry-cloete-emily-clark-katie-ennis-and-izzy-adams-bag-bsava-clinical-research-abstract-awardsTue, 30 Jun 2026 07:00:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:3385b32a-ae3d-4815-85e0-b6d8fc02c693Arlo GuthrieHenry Cloete, Emily Clark, Katie Ennis and Izzy Adams have won the BSAVA Clinical Research Abstract Awards. Henry, a Small Animal Internal Medicine resident at the University of Liverpool Small Animal Teaching Hospital, won the Outstanding Oral Abstract Presentation award for "Risk factors associated with the development of suspected feline injection site sarcomas identified in a sentinel network of UK primary care veterinary practices." Henry said: "It is particularly rewarding to see this work recognised, as it reflects a collaborative effort between researchers, clinicians, and the veterinary practices and pet owners contributing data through SAVSNET. "I hope these findings contribute to a better understanding of feline injection site sarcomas and help support evidence-based discussions around feline vaccination in clinical practice." Emily graduated from the University of Glasgow in 2023 and subsequently worked in a busy first-opinion practice in Inverness for 18 months. She then returned to the University of Glasgow to complete a rotating internship, with the goal of pursuing a residency in Internal Medicine. She won Outstanding Poster Abstract Presentation for: "Serum thyrotropin (TSH) concentrations help to predict azotaemia following radio-iodine treatment of hyperthyroid cats" Emily said: "I am delighted to receive this award from the BSAVA. It is exciting to be involved in research that can help guide clinical decision-making in practice, and presenting my findings at BVA Live was a fantastic opportunity to share this work." Katie, a final-year veterinary medicine student at the Royal Veterinary College, won Outstanding Student Abstract Presentation for: "Hot Cats: Incidence and risk factors for heat-related illness in cats under UK emergency veterinary care during 2022 and 2023." Izzy, a student and feline enthusiast at the Royal Dick School of Veterinary Studies in Edinburgh, is due to graduate in July 2026. She won the BSAVA PetSavers Clinical Research Abstract Award for "Pride and Purr-judice: Perception of Feline Immunodeficiency Virus (FIV) by veterinary personnel, animal shelter staff and cat owners." Her presentation is the culmination of a three-year project investigating whether perceptions and attitudes towards Feline Immunodeficiency Virus (FIV), a disease once thought to be a death sentence, have changed alongside scientific understanding. Its results reveal that veterinary personnel still overestimate FIV’s transmissibility and its impact on life expectancy. She said: "It was an incredible honour just to receive a BSAVA PetSavers grant and present my abstract at BVA Live. "This award has redefined my expectations of my own capabilities as a veterinarian and researcher. "I am beyond excited to share my project with a larger audience, and reaching this many people makes me feel that I truly can make a difference to the welfare of FIV-positive cats." BSAVA President Julian Hoad was one of the judges for this year. He said: “The standard of submissions this year was exceptionally high, reflecting the strength and diversity of clinical research taking place across the profession. "The quality, enthusiasm, and innovation on display were truly inspiring, and it’s clear that these researchers are helping to drive veterinary medicine forward. "A huge congratulations to all of this year’s winners and all who presented for their outstanding contributions.”BSAVAResearchhttps://www.vetsurgeon.org/f/clinical-questions/31370/complications-from-dog-castration/249055#249055Mon, 29 Jun 2026 23:30:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:df45e9d0-2b15-4d48-8f65-34d7a907e66fDavid MillsNot to diss your wife but I did a c section tonight and the dog walked out half an hour after waking up.... [quote userid="11308" url="~/f/clinical-questions/31370/complications-from-dog-castration/249045#249045"]As my wife said when she called me as I drove back to work 'it's not like you've had a caesarian though is it'[/quote][quote userid="11308" url="~/f/clinical-questions/31370/complications-from-dog-castration/249045#249045"]Played rugby 2 weeks late[/quote] I bet you had a circular cushion for a while though. Or ice.https://www.vetsurgeon.org/f/non-clinical-questions/31361/would-welfare-based-insurance-cover-solve-the-price-problem/249054#249054Mon, 29 Jun 2026 23:25:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:5000f9d6-07cf-457c-b8be-d628c0d24388David MillsNot sold on Librela. 4 months til you see any real response. Data isn't that convincing. The paper published in the UK about joint collapse should be withdrawn as it is anti science. First line remains NSAIDs. I find cytopoint useless I the main apart from really mild allergy flares. Agree re Zenrelia. No stupid BID for 2 weeks. Seems to work better than apoquel. That said at least Zoetis are actually producing new drugs! So whilst they may not live up to the marketing fully it is very useful to have them in the arsenal.https://www.vetsurgeon.org/f/clinical-questions/31380/kitten-eye---what-s-going-on/249053#249053Mon, 29 Jun 2026 23:19:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:57d1e0f3-fda3-4f33-a4ad-6d09892f3df1David Mills[quote userid="12930" url="~/f/clinical-questions/31380/kitten-eye---what-s-going-on/249051#249051"]are there anterior synechiae there[/quote] Home pic so hard to tell but yes maybe. This was a delayed eye opening no flu signs so I can't square it with herpes. Other eye always normal. But it probably is having said that.https://www.vetsurgeon.org/f/clinical-questions/31380/kitten-eye---what-s-going-on/249052#249052Mon, 29 Jun 2026 23:17:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:a5a8d4fa-b3ae-405f-9b82-55091d07ec88David MillsI thought uveitis too.. No pred forte in stock so it's on maxidex for now. [quote userid="14693" url="~/f/clinical-questions/31380/kitten-eye---what-s-going-on/249048#249048"]Looks like uveitis[/quote]https://www.vetsurgeon.org/f/clinical-questions/31380/kitten-eye---what-s-going-on/249051#249051Mon, 29 Jun 2026 18:52:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:c49ce596-f383-4c49-9620-c6934b5069aaBeatsare there anterior synechiae there?