Site Speed

RE: Site Speed

Iain Richards — Thu, 02 Jul 2020 10:19:42 GMT

IT is better, but the start discussion box is really slow. I tnow comes up solid blue then there is a long wait for the words to appear.

RE: Site Speed

Neil Wheadon — Wed, 01 Jul 2020 17:35:11 GMT

[quote userid="2100" url="~/001/nonclinical/f/site-support-discussions/29152/site-speed/223981#223981"]Blinking heck .... entering 3rd week of gout[/quote]

and the pubs are shut as well, or have I got the wrong disease?

Neil

RE: Site Speed

Neil Wheadon — Wed, 01 Jul 2020 17:33:51 GMT

Bother should have told you. Tried to post yesterday on a 'non mine' computer and got as far as writing it clicking on all the yellow boxes then no post button.

Neil

RE: Site Speed

Arlo Guthrie — Wed, 01 Jul 2020 16:13:51 GMT

ARRGGGHHHH

Looks like the quick post box isn't working any more, presumably after stuff was done to try and speed it up. Hence lack of new posts over the last few days. Will get this fixed asap.

RE: Site Speed

Arlo Guthrie — Wed, 01 Jul 2020 10:36:22 GMT

Blinking heck .... entering 3rd week of gout. Started in left foot, moved to right, and then settled in my right wrist. Excruciating and I've been almost unable to type for a couple of days now. But the pain does seem to be receding ... now just 'throbbingly bloody uncomfortable'.

That's why I am being a bit quiet at the mo, but behind the scenes the developers are working on a couple more things and I hope I'll be back at full speed next week - because I really want to crack on with rolling out more expert forums. Next big thing is being able to tangent expert questions into general discussions. I hope that is going to provide the catalyst for lots of good clinical discussions / debates.

RE: Site Speed

Iain Richards — Tue, 30 Jun 2020 07:41:59 GMT

Smokin'

OK it's not instant, but its well withing acceptable liits compaed to other sites. Thanks

RE: Site Speed

Neil Wheadon — Mon, 29 Jun 2020 20:30:31 GMT

[quote userid="2100" url="~/001/nonclinical/f/site-support-discussions/29152/site-speed/223936#223936"]Right everyone ... Neil Wheadon, Iain Richards and everyone else .... have we fixed it? Is the site loading fast again?[/quote]

Faster than a left wing politician can tweet and a Labour leader fire her

Neil

RE: Site Speed

Beats — Mon, 29 Jun 2020 19:32:31 GMT

i feel very special.

RE: Site Speed

Arlo Guthrie — Mon, 29 Jun 2020 18:46:33 GMT

Beats the developers tweaked the blue box especially for you! The can’t make up for an 8 yr old computer, but they did something to make it load a bit more smoothly.

RE: Site Speed

Beats — Mon, 29 Jun 2020 18:35:38 GMT

seems universally fast here today.

(the slowest bit on my aged comptuer remains the blue box, but because it doesn't wiggle up and down anymore while loading internal content of it that doesn't matter one iota)

RE: Site Speed

Arlo Guthrie — Mon, 29 Jun 2020 18:30:39 GMT

Right everyone ... Neil Wheadon, Iain Richards and everyone else .... have we fixed it? Is the site loading fast again?

RE: Site Speed

Arlo Guthrie — Thu, 25 Jun 2020 09:06:52 GMT

We THINK we may have found the problem (again!). Requires us to install a fix, which is now scheduled for next week.

RE: Site Speed

Arlo Guthrie — Wed, 24 Jun 2020 10:19:28 GMT

Update ... I still don't think we've got this licked, but we noticed something else strange this morning and have raised a support ticket with the company that makes the software, so hopefully we'll make some progress.

RE: Site Speed

Arlo Guthrie — Tue, 23 Jun 2020 11:25:42 GMT

well I thought I had switched off the backup system last night, but then looking this morning, it was still running. Switched it off again, properly this time, and i haven't had page hangs of the sort I saw before. So I am wondering now if the issue is cleared. Developer says he has also tweaked the 'start a discussion' banner to make it load quicker.

RE: Site Speed

Iain Richards — Tue, 23 Jun 2020 07:15:26 GMT

Something I noticed this morning. If I click on a link in the notification it goes to the discussion reasonably quickly. If I click on the forums tab, it's a bit slow. It looks like it's loaded, as there are no spinning balls or other indicators of stuff loading. But I wait, because then the big blue banner that is the "Start a Discussion" will then kick in and take a while to load. NOt until that is present can I click on the thread I actually want to read

RE: Site Speed

Arlo Guthrie — Tue, 23 Jun 2020 07:05:55 GMT

Would be really helpful to hear from anyone and everyone about their experience of site speed. We're pressing all sorts of buttons behind the scenes, we think we've identified where the bottleneck is, but we are still unsure what is causing it. Sitting here using the site on a new computer with 15mbps connection, I am finding the site is usually VERY fast, but the odd page hangs whilst loading (though none this morning), up to nine seconds or so, which is just too long. A normal, fast load takes sub 3 seconds with content appearing way faster than that (so the last second or two is loading background functionality you don't see).

So far we've changed the antivirus setup, switched off the backup system, and paused a service we use to speed the site up (in case it was having the reverse effect).

I am no sure I can tell any difference this morning! (But for me, speed is not causing much of an issue. Just the occasional slow page).

RE: Site Speed

Neil Wheadon — Mon, 22 Jun 2020 21:18:43 GMT

[quote userid="2100" url="~/001/nonclinical/f/site-support-discussions/29152/site-speed/223766"]I don't think we have a spell checker. I think that must be your computer![/quote]

RE: Site Speed

Arlo Guthrie — Mon, 22 Jun 2020 13:22:43 GMT

[quote userid="8958" url="~/001/nonclinical/f/site-support-discussions/29152/site-speed/223764"]It's really slow Arlo, I clicked on this from the forum and it took 8 seconds to load[/quote]

Yeah, but it isn't very time you click on a new page, right? It's occasional pages. As I say, mine is blisteringly fast most of the time, and then slows for the odd page. We think there is something interrupting various processes on the server, but have not yet been able to figure out what. Still working on it.

[quote userid="8958" url="~/001/nonclinical/f/site-support-discussions/29152/site-speed/223764"]My reply didn't appear to me at all, until I clicked on the forum tab to check (edit, on this one it did, it's like an intermittent lameness or urination issue)[/quote]

It always appends the reply to the end of the thread, if you are not actually replying on the final post, but on page 1 of a 5 page thread, say, you won't necessarily see it immediately (I think it posts it temporarily in situ in the thread, but if running slow you may not see that, so yes, always check latest post after posting to be sure.

[quote userid="8958" url="~/001/nonclinical/f/site-support-discussions/29152/site-speed/223764"]2) The spell checker drove me nuts (well not quite) When I reread it, it had altered 3 words to something totally different. e.g. Devon to even (oddly enough not on this reply though .[/quote]

I don't think we have a spell checker. I think that must be your computer!

RE: Site Speed

Neil Wheadon — Mon, 22 Jun 2020 13:08:34 GMT

It's really slow Arlo, I clicked on this from the forum and it took 8 seconds to load

Two other bugs? I've just replied to a post

1) My reply didn't appear to me at all, until I clicked on the forum tab to check (edit, on this one it did, it's like an intermittent lameness or urination issue)

2) The spell checker drove me nuts (well not quite) When I reread it, it had altered 3 words to something totally different. e.g. Devon to even (oddly enough not on this reply though .

Sorry but it's better we tell you

Neil

RE: Site Speed

Arlo Guthrie — Mon, 22 Jun 2020 08:43:33 GMT

Iain Richards The other weird thing is that on my computer this morning, it is LIGHTNING fast.

So this seems to be an intermittent problem. I presume intermittent for you too, as in pages will load nice and fast and then you get as slow one?

RE: Site Speed

Arlo Guthrie — Mon, 22 Jun 2020 08:39:28 GMT

This is a right old headache. During investigations into this, it revealed another issue, which was that our antivirus had stopped. Took a whole day to get it reenabled. Now excluding certain folders from scanning to see if that was slowing things down. Then I've got a couple of other things to look at and see if they are responsible. We've also got a deployment of a small upgrade coming up, which will solve various small issues, such as tangent, tangent from expert forum into normal forum, better mechanism for thanking experts for their help, hopefully pagination fix, and MOST importantly, re-enabling of autosubscribe to forum posts with option to unsubscribe at point of posting.

RE: Site Speed

Beats — Mon, 22 Jun 2020 07:33:08 GMT

Iain Richards

need to upload video to the gallery section (can upload big files) and then put link in post to get to work I found.

RE: Site Speed

Iain Richards — Mon, 22 Jun 2020 07:17:37 GMT

Following beats lead: www.vetsurgeon.org/.../6574.IMG_5F00_0420.MOV

I'm running a macbook air 2018

RE: Site Speed

Arlo Guthrie — Fri, 19 Jun 2020 07:57:26 GMT

[quote userid="12930" url="~/001/nonclinical/f/site-support-discussions/29152/site-speed/223683"]My laptop was purchased around 2008 I think.[/quote]

12 years old ... that is very long in the tooth, and it really does explain why it just doesn't have enough oomph to keep up. I tend to replace my computer every 5 years or so.

It is a different issue to the one the others are reporting. Looking at the timing of events, it looks like it may have coincided with the deployment of the new vetnurse website on the same server (which is running fine). Maybe it was just too much having them both on the same box. Anyway, we are looking into that and may add another server into the mix shortly.

Bear with us. We will get there!

RE: Site Speed

Beats — Fri, 19 Jun 2020 07:33:09 GMT

My laptop was purchased around 2008 I think. It's importnat to note that I have no intention of updating my hardware in the next few years, don't own a smart phone and am probably not your target market.

The issue the video is trying to highlight is the order of page loading specifically the blue discussion box which as it increases in size, decreases in size and increases in size prior to pushing the first forum thread off the screen entirely, it is hard to hit the continue reading button on the thread of interest until fully loaded. The same problem is not experienced on, for instance, a forum thread once clicked on.

If it loads faster, then the problem is worse for me. At the speed in that video I could easily have clicked continue reading with accuracy, before the blue box loaded, in a efficicent manner - if you speed the video up to x2 and then rewatch it would show you what happens with someone on a more modern computer that is not intentionallly having slow reaction times.

Honestly doesn't bother me, but I suspct this is the issue that is being referred to by others.

Hotmail does the same now and if I didn't wait for it to fully load I risk clicking on the wrong email.

It undoubtedly makes sense to load the discussion threads first so one can click on them first before other stuff loads, however the other stuff being above them means they start to become a moving target until page is fully loaded (and a moving target that actually disappears off the bottom of the screen once fully loaded, leading to an increased desire in the name of click efficiency to hit continue readin gon the thread of interest before one has to scroll down to find it.