Why do clients...

RE: Why do clients...

Martin Atkinson — Tue, 04 Jul 2017 12:52:49 GMT

[quote user="George Cooper"] Terry Waite, who was held captive for years, says that he forgives his captors because, to do otherwise would play into their hands,[/quote]Yeah but he had God on his side I only have the devil on mine!

RE: Why do clients...

George Cooper — Tue, 04 Jul 2017 12:47:05 GMT

LOL

The answer is within ourselves! You can do NOTHING about other people and their behaviour. Full stop. No matter how many rules you devise and notices you put up, they will still behave counter to that which we desire.

My solution is just to accept it. To rail against it and rant and rave does nothing to make anything better - and just increases your own blood pressure and your temper and actually makes you feel worse!

(As an example - Terry Waite, who was held captive for years, says that he forgives his captors because, to do otherwise would play into their hands, and yet make no difference to them, by increasing his own angst. Such, to me, is wisdom!)

RE: Why do clients...

Martin Atkinson — Tue, 04 Jul 2017 10:34:20 GMT

[quote user="Julie Innes"]Nurse off on holiday, and 1 off ill, so I am doing reception till 9.30. At least it keeps me sympathetic to the staff that are on the desk more than me! Pet hates on the desk:[/quote]I had the same this morning: one nurse at college other late for work. If nothing else it makes you realise what they have to put up with all day long!

[quote user="Clive Ansell"]What do people do about latecomers? [/quote]They are told they will have to wait until I have a slot but often they're the ones with a hoard of screaming kids or a barking dog so you fit them in to get rid of them in then someone else moans they're not seen on time!

Just think it could be worse, we could be doctors who don't have the consolation of treating the animals!

RE: Why do clients...

Anthony Dennison — Tue, 04 Jul 2017 10:25:16 GMT

[quote user="Clive Ansell"]What do people do about latecomers? I seem to have had a run of them recently, rolling in 30 to 60 minutes late, they're a damned nuisance.[/quote]

If it's at the end of morning consults, I'm operating so they can't be seen. If it's at the end of the day, I'm gone! If I'm at a branch and someone misses their appointment by a considerable time we will close as normal. If it's at our 24 hour hospital they can go into the evening consults with the on call vet and wait.

If they're turning up up to an hour late it's obviously not life or death.

RE: Why do clients...

Clive Ansell — Tue, 04 Jul 2017 09:57:37 GMT

I had a complainer last week. Arrived nearly 1 hour early because they were so worried about their dog that had been lame for over a week. I was solidly booked, 10 minutes appointments, plus extras, so were not able to see them until their allotted time. Boy did they whine, even though I was slightly ahead of schedule.

What do people do about latecomers? I seem to have had a run of them recently, rolling in 30 to 60 minutes late, they're a damned nuisance.

RE: Why do clients...

Julie Innes — Tue, 04 Jul 2017 09:34:38 GMT

[quote user="Martin Atkinson"]Its the ones who persist on talking when I'm listening through a stethoscope who get me. Usually its a load of rubbish they're spouting so its a good excuse to ignore them but I might miss something important.[/quote]

I admit, sometimes I listen to an animals chest longer than I need to just to get some peace!!

And yes, between the ones who turn up ridiculously early and moan, and the one who turn up ridiculously late and moan, you wonder why we bother giving appointments...Oh yeah, because I remember open surgeries. Where everyone just turned up at once and they ALL moaned!

Nurse off on holiday, and 1 off ill, so I am doing reception till 9.30. At least it keeps me sympathetic to the staff that are on the desk more than me! Pet hates on the desk:

-People wanting me to peer down the phoneline and diagnose their pets lump/ rash, and give them treatment for it without coming in. Even though we haven't seen it in over a year.

-People wanting to give me a sixty minute story "What it is is"- those words make my heart sink! about how their aunty came into money, even though she played the bingo every week and won nothing, and so she was decorating her house and had offered to take them all away on holiday, so they'd got a really good deal etc etc, and it finally boils down to they need an appointment for a vaccine! (although I've gotten good at heading them off at the pass now!)

- Phoning repeatedly from 8.10am (when I am in setting up) until the phones are finally off answerphone at 8.30am, to ask for an appointment for 3 weeks on Friday.

Someone will bring me coffee soon and things will be better!

RE: Why do clients...

Martin Atkinson — Tue, 04 Jul 2017 09:24:07 GMT

[quote user="Julie Innes"] And then moan and loudly placate their (unbothered) pet "It's ok, it wont be long now, I'm sure", despite the fact THEY have turned up 30 mins early. [/quote]I don't get that so much although I suspect they do it deliberately to get seen sooner, but one turned up last night 35 minutes late for an appointment she made last Friday and complained she wasn't seen immediately because it was urgent - clearly not that urgent![quote user="Julie Innes"]

And then try to have a conversation with me at reception, despite the fact they can see I am answering phones, printing off forms, [/quote]You mean you can't multi-task? Its the ones who persist on talking when I'm listening through a stethoscope who get me. Usually its a load of rubbish they're spouting so its a good excuse to ignore them but I might miss something important.

RE: Why do clients...

Julie Innes — Tue, 04 Jul 2017 09:21:01 GMT

haha! Nurses are admitting the patients, I'm doing my reception duties!

RE: Why do clients...

David Shepherd — Tue, 04 Jul 2017 09:01:19 GMT

And you're wasting time on a forum instead of seeing your clients (sorry couldn't resist!)