Failed microchip - who is responsible

RE: Failed microchip - who is responsible

Rob Loxley — Thu, 27 Apr 2017 16:37:42 GMT

[quote user="Thomas Johnson"]

[quote user="robloxley"]

As an amusing tangent, some time was spent on Saturday trying to trace a microchip found when scanning a stray tomcat, aborted finally when someone pointed out they'd scanned the test chip - the one in the plastic bit on a string attached to the scanner...

[/quote]

Why do you have a test chip attached to the scanner? Surely this was an event waiting to happen?

[/quote]

The test chip is to check the scanner is working correctly when failing to find a chip in an animal; further training on correct use of the scanner will be circulated :)

RE: Failed microchip - who is responsible

Thomas Johnson — Thu, 27 Apr 2017 08:34:16 GMT

[quote user="robloxley"]

[/quote]

Why do you have a test chip attached to the scanner? Surely this was an event waiting to happen?

RE: Failed microchip - who is responsible

Rob Loxley — Wed, 26 Apr 2017 20:02:53 GMT

RE: Failed microchip - who is responsible

ih220 — Wed, 26 Apr 2017 19:34:20 GMT

A client once quoted the Sale of Goods Act at me in this scenario when I didn't immediately agree to a replacement chip FOC (because I was an assistant and not in a position to agree such things myself).

RE: Failed microchip - who is responsible

Jill Butterworth — Thu, 20 Apr 2017 09:52:47 GMT

I would have replaced it FOC and claimed it back form the manufacturer.

We have a 'two people' scan rule , when a chip can't be found on a stray, as there have been odd cases where a second scan has found it for no apparent reason.

RE: Failed microchip - who is responsible

Bob Russell — Thu, 20 Apr 2017 09:25:07 GMT

If the failed chip is an Identichip then there is a form to send to them and they provide a replacement pretty much by return of post.

We have a cheap 'Halo' reader (as well as good ones). It picks up chips at 100 yards (non-EU!) but not one when it is inside the implant needle! Chips and readers can be a bit odd!

RE: Failed microchip - who is responsible

Wren — Thu, 20 Apr 2017 09:25:02 GMT

And also bear in mind that the cheap and nasty clinic may use an equally cheap and nasty scanner. I have a pretty expensive scanner for my horse work which regularly finds chips (in small animals and equines) which have been declared not present or not working after having been scanned with a cheaper version. I also always carry a spare set of batteries and change them if I can't find a chip that is expected to be there. The vast majority of times this does the trick - there is no warning that the battery is low until it is virtually dead, yet the scanner stops picking all chips up long before that point.

It worries me that if my dog went missing and was found that it might be in a situation where someone declared it 'unchipped' because of any of the above scenarios.

RE: Failed microchip - who is responsible

Michael Woodhouse — Thu, 20 Apr 2017 00:17:16 GMT

We use Identichips and I have no idea whether we put the first one in or not.

RE: Failed microchip - who is responsible

Rob Loxley — Thu, 20 Apr 2017 00:03:19 GMT

[quote user="Mark Rowland"]I think they've sorted it now tho but would like to know if there are continuing issues[/quote]

We had one from that duff batch the other week - they'd ignored all contact from Virbac yrs ago - virbac sent us a cheque to cover the cost of a new chip and our time sorting it our with the client.

RE: Failed microchip - who is responsible

Mark Rowland — Wed, 19 Apr 2017 21:34:51 GMT

Was it the virbac chip? They had a hell of a load of problems a few years ago.

Caused me loads of ball ache as one of my clients exports golden eagles to Korea.

I think they've sorted it now tho but would like to know if there are continuing issues.

Mark

RE: Failed microchip - who is responsible

Michael Woodhouse — Wed, 19 Apr 2017 21:13:37 GMT

Are people removing the old chip? We currently have a dog which had a 'failed' chip, checked by 2 readers and 2 vets as dead. New chip implanted. Now both chips will read. I can't explain it.

RE: Failed microchip - who is responsible

Glenn Hodgson — Wed, 19 Apr 2017 18:22:34 GMT

I'd implant foc, report and get on with the day, for virtually all people. This is all I have ever done in the past. This makes good business sense and is fine for the patient.

However.... Harsh unreasonabalness is hard to tolerate and should not be encouraged. Well done . if you're lucky he will tell his friends not to come and see you, they would probably shout at your reception and nursing team!

RE: Failed microchip - who is responsible

Bob Russell — Wed, 19 Apr 2017 17:13:57 GMT

Weigh up the pros and cons of helping a tos_er like this. Pro's - gets him off your back, cons, the inevitable bitching and complaining to all and sundry about how awful you really are!!

Probably be extremely nice and re-chip (with gritted teeth) for a quieter life.

RE: Failed microchip - who is responsible

Martin Atkinson — Wed, 19 Apr 2017 17:01:41 GMT

[quote user="Bob Russell"]

Fill in the adverse reaction to microchip form, get replacement chip from makers. [/quote] 'twas wot I did.

[quote user="Bob Russell"]

I consider it part of the 'value added' service that differentiates us from the cheap and nasty chipping crowd.

[/quote]I admit a customer who has gone to the cheap vet down the road to get the dog neutered and came in all belligerent did not induce my best customer relations attidude!

RE: Failed microchip - who is responsible

Bob Russell — Wed, 19 Apr 2017 16:16:32 GMT

Fill in the adverse reaction to microchip form, get replacement chip from makers.

I consider it part of the 'value added' service that differentiates us from the cheap and nasty chipping crowd.

We offer a conditional lifetime guarantee on our chips. At most we lose a few minutes time doing paperwork.

Our main chips are Identichip and Animalcare are good as gold at replacing the few that fail or migrate.

RE: Failed microchip - who is responsible

emma o'connor — Wed, 19 Apr 2017 16:06:34 GMT

We would normally contact the manufacturer of the microchip, explain the failure to read it, and so far they have always provided us with a replacement microchip FOC which we then implant FOC for the client.