https://www.vetsurgeon.org/f/non-clinical-questions/24634/rsa-referrals-second-opinions-and-client-choice Having recently received a letter advising that clients with some of the policies underwritten by RSA are required for non-emergency referrals to pay an extra &#163;200 excess if they are referred other than to a named approved local clinic, I&#39;d like to clarifyen-USTelligent Community 10https://www.vetsurgeon.org/thread/163178?ContentTypeID=1Fri, 29 Jul 2016 10:49:54 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:bf7ca7ce-b13f-466e-9dc1-30e50899efd3Martin Atkinson<p>You are over-complicating something which is simple. If we refer an animal to a referral centre/specialist which is not part of the RSA preferred network&nbsp;for a non-urgent condition the client gets &pound;200 knocked off their claim. By definition a client cannot walk into a referral clinic by choice and if they choose to go to another first opinion practice he/she is not being referred so there is no reason why there should be any issue. Vets Now etc are not referral/specialist centres they are OOH providers, even if they like to think of themselves as emergency specialists, so the excess cannot apply.</p><div style="clear:both;"></div>https://www.vetsurgeon.org/thread/163174?ContentTypeID=1Fri, 29 Jul 2016 09:45:38 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:b9cb4cb6-5f21-4c6d-abbb-179c4d19906fHannah Wynne Richards<p>&nbsp;Insurence forms have a question for referral centres &quot; Are you part of the RSA preferred network?&quot;</p> <p>Wynne</p><div style="clear:both;"></div>