Replacement phone system.

RE: Replacement phone system.

Martin Atkinson — Mon, 04 Jul 2016 11:37:20 GMT

[quote user="Richard Carter"]

we have 2 lines - one fax and office and one reception with multiple phones connected so can be picked up anywhere. No leases, no funny business, no miserable music, no putting indefinitely on hold, if someone needs to phone back later, please do so.

[/quote]Ditto but as a sole charge practice I don't need more. The company that sold it and gives good service back-up for a modest annual fee is Converse Telecom.

The only problem is that the phone in the practice flat occasionally pages one of the surgery phones all by itself and despite multiple tests, even changing the main circuit board, it still happens. We blame it on the ghost of the little girl who allegedly haunts us. That's a much more interesting story than boring phone contracts.

RE: Replacement phone system.

Rob Loxley — Sun, 03 Jul 2016 22:06:31 GMT

Telecoms contracts sound second-only to franking machine contracts in frustration!

RE: Replacement phone system.

Bob Russell — Fri, 01 Jul 2016 12:04:49 GMT

No. A company called Peach Telecoms. They used to trade as Provoice and for a time targeted practices with the promise of free phone systems.

We are probably going to replace our system with another local company. Maintenance contract with them. Apparently we can arrange for calls to be made via another company so will only be stuck with Peach for line rental.

Anyone with Peach should be very careful before signing any order form. The small print is on the order form (and small), not in the six pages of small print that is attached to the order form! I actually went through the small print at the time!

RE: Replacement phone system.

Michael Woodhouse — Thu, 30 Jun 2016 21:42:31 GMT

Bob Russell to be clear - your bad experience is not with Merlin?

RE: Replacement phone system.

Bob Russell — Thu, 30 Jun 2016 14:17:23 GMT

Sadly turns out we are stuffed. Pages of small print requiring a magnifying glass and all mentioning 30 days notice. On the order form in small print it states a 60 month contract!

Screwed again but we will invest in a new system that can be upgraded as the internet improves.

These crooks are wise to people reading reams of small print. They put the bad bit somewhere else!

Peach Telecom - leave them well alone unless you want to be screwed big time!

RE: Replacement phone system.

Michael Woodhouse — Thu, 30 Jun 2016 14:12:08 GMT

[quote user="J G Wray"]

http://www.merlin-telecom.co.uk/

Ask to speak to Andy Bricknell. Large veterinary client base and familiarity with, ahem, the interface with Veterinary PMS companies, i.e. Merlin know a lot more about telecomms IT than any Vet PMS provider.

Nice people to do business with.

Get fibre

[/quote]

I was looking for a telephone solution. Clicked on your link to find they are based 20 miles away from me. I called them at 10.00am and met at the new site at 12.30!

Seems a thoroughly good guy and not tied in to any contracts. If they give crap service you give 30 days notice and leave. Waiting on a price, but very very impressed so far.

Thank you

RE: Replacement phone system.

J G Wray — Thu, 30 Jun 2016 07:30:39 GMT

http://www.merlin-telecom.co.uk/

Nice people to do business with.

Get fibre

RE: Replacement phone system.

Glenn Hodgson — Wed, 29 Jun 2016 22:47:45 GMT

Ip phones are def the way to go if you have fiber Internet.. We own our own system and maintain it and have our lines via a local telecoms company. Delighted with it. Also on ip you can get call recording for £5/line/month.

I personally would rather chew off a foot than try to work with BT business again.

Hope this helps

RE: Replacement phone system.

Richard Carter — Wed, 29 Jun 2016 13:06:34 GMT

and we use Zen for the lines and broadband - recommended to us by our PMS Teleos - has static IP addresses and various options depending how much you want to spend or need and has a 1 month role over contract so no signing up for 2 years anymore

RE: Replacement phone system.

Richard Carter — Wed, 29 Jun 2016 12:03:29 GMT