Veterinary PR disaster

Re: Veterinary PR disaster

Phil Hyde — Sun, 22 Mar 2015 11:30:17 GMT

[quote user="Utlendigur"]

Seems to have happened again

https://www.facebook.com/162026683986190/photos/a.162033110652214.1073741827.162026683986190/358898330965690/?type=1

The dog warden had been informed but the practice seemingly didn't contact her, and to make it worse it sounds like the dog was a regular patient at the practice. But wasn't chipped or tagged.

[/quote]

This is definitely one of the downsides of having a Facebook account for your practice without keeping a 24 hours close eye on it. The comments are all one sided and very damning. The owners of the practice need to take action rapidly.

Re: Veterinary PR disaster

Utlendigur — Sun, 22 Mar 2015 09:57:58 GMT

Seems to have happened again

https://www.facebook.com/162026683986190/photos/a.162033110652214.1073741827.162026683986190/358898330965690/?type=1

The dog warden had been informed but the practice seemingly didn't contact her, and to make it worse it sounds like the dog was a regular patient at the practice. But wasn't chipped or tagged.

Re: Veterinary PR disaster

Gerry Henry — Mon, 16 Mar 2015 15:41:15 GMT

That was kind of my point.

Re: Veterinary PR disaster

Bob Russell — Mon, 16 Mar 2015 14:13:35 GMT

[quote user="Gerry Henry"]

There is nothing to stop the RCVS from visiting practices, announced or otherwise.

There is, its called the law.

[/quote]

The law allows you to refuse to let them in! They can visit whenever they wish!

VDS suggest you restrict them to the waiting room, perhaps with a cup of tea or coffee until you have spoken to them first. We had a letter through on this very subject some time back "VDS ADVICE about RCVS INVESTIGATIONS".

Re: Veterinary PR disaster

Gerry Henry — Sat, 14 Mar 2015 22:38:37 GMT

There is nothing to stop the RCVS from visiting practices, announced or otherwise.

There is, its called the law.

Re: Veterinary PR disaster

Bob Russell — Thu, 12 Mar 2015 13:23:29 GMT

There is nothing to stop the RCVS from visiting practices, announced or otherwise. I would quite welcome this as it seems tough that so many practices work incredibly hard to maintain standards but a few are a disgrace.

Should cats and dogs be vaccinated on a table set up in a pet shop for a couple of hours? No security if a cat gets fractious and I would almost guarantee little or no facilities or experience should there be an acute anaphylactic problem.

VMD told us off for not having a written protocol for the CD register. It was on the inside cover of the register. That said we did find the visit useful and informative overall.

As long as an inspector appreciates the realities of practice on a busy day then I am not sure why this should be a problem. Might actually get the inspector to muck in!!

Re: Veterinary PR disaster

Gerry Henry — Tue, 10 Mar 2015 18:37:29 GMT

[quote user="Anne Seawright"]

Some more poor press for the vet world http://m.yorkshireeveningpost.co.uk/news/latest-news/top-stories/30-dogs-and-cats-seized-two-arrested-as-rspca-launches-investigation-into-leeds-vets-1-7143175

[/quote]

What enrages me is that this place has escaped the notice of the professional office seekers at the RCVS yet they threatened me with TWO visits, one unannounced because our local rules weren't on display in the X Ray room (they were in the radiology folder) and our controlled drugs register was a tiny bit out because we hadn't done a reconciliation that week. Utterly useless shower, sitting on their fat backsides getting agitated by bugger all while ignoring festering dumps like this.

Re: Veterinary PR disaster

Anne Seawright — Sun, 08 Mar 2015 13:32:28 GMT

[quote user="James Laidlaw"]http://m.nottinghampost.com/Vet-faces-struck-stray-custard-cream/story-13852714-detail/story.html

[/quote] I didn't realise it was the custard cream bloke!

Re: Veterinary PR disaster

Bibs — Sun, 08 Mar 2015 12:55:21 GMT

[quote user="Braden Collins"]

We had someone ranting and raving at us yesterday. Stray dog came in 10 minutes before closing. Chip scanned and owner phoned. Not very bright owner. Asked if they could come straight down as we closed in 10 minutes. Said they couldn't get there for at least 20. We were still sorting hospital patients so said 20 minutes would be fine.

30 minutes later they still hadn't arrived, and the vet on call (we had diverted the phone to the after hours vet) copped an abusive phone call from the owner because apparently if they didn't pick up the dog within 20 minutes we were going to euthanase it. Not quite sure where they got that impression from but i'm just waiting for the facebook feedback to start.......

[/quote]

Sometimes clients (maybe the not so bright ones) seem to take their preconceptions or worries about what might happen in a situation and somehow mix them up with their memories about what actually was said or happened in a situation.

I had a complaint last year that included the client saying that when I put their dog to sleep people in the waiting room could see the dead dog through the consult room door when the clients were leaving the room. Luckily I had already recorded (before I heard about this complaint) that the owner had requested I move the dog to the next room (PDSA so double rooms) before they left (which I did) because they were worried about people seeing the dog when they left. There was a lot of guilt felt by the owner in this case and she had "issues". I couldn't understand how she had apparently remembered a different set of events to what actually happened and she seemed to be complaining about all the things she had a fear about happening rather than what actually did.

Re: Veterinary PR disaster

Hannah Wynne Richards — Sun, 08 Mar 2015 11:26:01 GMT

He wasn't struck off for that, but someone complained, so Royal College had to be seen to be investigating. He was struck off for assaulting a neighbour. He appealed, and Privy Council supported him. He now seems to be in trouble again!

Wynne

Re: Veterinary PR disaster

Glenn Hodgson — Sun, 08 Mar 2015 10:59:25 GMT

Or is that a spoof story?

Re: Veterinary PR disaster

Glenn Hodgson — Sun, 08 Mar 2015 10:58:14 GMT

HARSH!

Re: Veterinary PR disaster

James Laidlaw — Sat, 07 Mar 2015 17:49:00 GMT

http://m.nottinghampost.com/Vet-faces-struck-stray-custard-cream/story-13852714-detail/story.html

Re: Veterinary PR disaster

Braden Collins — Sat, 07 Mar 2015 12:40:37 GMT

Re: Veterinary PR disaster

Hannah Wynne Richards — Sat, 07 Mar 2015 10:43:34 GMT

PC were being PC, so PCs were involved -yet again.

Help - I fear initial disease is becoming serious.

Wynne

Re: Veterinary PR disaster

Hannah Wynne Richards — Sat, 07 Mar 2015 10:28:50 GMT

Originally struck off following a conviction for assaulting a nelghbour. Privy Council ordered himreinstated (why?). Police now callled to a domestic incudent, and animals found in circumstances that the police felt the RSPCA should be involved.

Not good.

Wynne

Re: Veterinary PR disaster

Hannah Wynne Richards — Sat, 07 Mar 2015 10:04:52 GMT

That sounds really bad.

Wynne

Re: Veterinary PR disaster

Bob Russell — Sat, 07 Mar 2015 10:04:38 GMT

[quote user="Anne Seawright"]Some more poor press for the vet world http://m.yorkshireeveningpost.co.uk/news/latest-news/top-stories/30-dogs-and-cats-seized-two-arrested-as-rspca-launches-investigation-into-leeds-vets-1-7143175

[/quote]

Strange - isn't this the same chap that was struck off in 2013? Then back on the register following Judicial review?

Re: Veterinary PR disaster

Anne Seawright — Sat, 07 Mar 2015 09:50:26 GMT

Some more poor press for the vet world http://m.yorkshireeveningpost.co.uk/news/latest-news/top-stories/30-dogs-and-cats-seized-two-arrested-as-rspca-launches-investigation-into-leeds-vets-1-7143175

Re: Veterinary PR disaster

Sammy82 — Sat, 07 Mar 2015 08:21:22 GMT

Especially in an emergency situation like RTA (I assume the cat had major injuries). I think the important point when putting apparent strays to sleep is to only do so immeadietly if it is the only kind option. Surely the threshold for putting a stray to sleep lies a lot lower than for a pet cat. I

just hope if my cats where ever brought to a vet by a neighbour when they are old and frail (and the MC fails for some reason) they try a bit longer than one afternoon to find me/give me a chance to start calling (and put it on a drip if nescessary in the meantime). I also think the person who brings it in has some responsibilities too. Frankly a cat is somebody elses property, and reasonable attempts have to be made to find the owner to let them decide.

Re: Veterinary PR disaster

James Laidlaw — Fri, 06 Mar 2015 22:40:59 GMT

Had a cat in today, RTA, member of public brought in. RSPCA guidelines have changed now so that if the MOP has dropped the animal in BEFORE contacting the RSPCA, they won't give ANY funding to treatment. From their guidelines: What is the RSPCA policy of ‘prior knowledge’? The RSPCA policy of ‘prior knowledge’ requires that all incidents are reported to the RSPCA Helpline and authorisation for IET obtained by the finder BEFORE attending a veterinary surgery. If the finder attends your practice without authorisation from RSPCA, payment for IET will not be authorised retrospectively. How many general public people would think to call the SPCA before dropping the animal to the clinic?!?!

Re: Veterinary PR disaster

Kate Richardson — Fri, 06 Mar 2015 21:12:06 GMT

Wouldn't it be nice if the media could turn this into a positive spin for animal welfare- promote microchipping your pet, seek vet advice when they lose weight- don't just assume its 'normal cos they're old' etc and actually do some good for a change. Not going to happen though 😒

Re: Veterinary PR disaster

Robin Grimmer — Fri, 06 Mar 2015 14:29:20 GMT

[quote user="Martin Atkinson"]

[quote user="Robin Grimmer"]I think this is a bit cynical Martin. Whatever your feelings on PAH and corporates in general, any one of us could have been in this situation. We seem to be increasingly under attack from the public and the media. We need to stick together. [/quote]Maybe you didn't read this line: "I feel sorry for the individual vet". Maybe I should have added a smiley. Maybe you feel the same about corporates but don't like to admit it.

[/quote]

I have no strong feelings on corporates one way or the other. I have locummed for several, most have been good, some not so good. But I wouldn't derive any satisfaction from seeing them getting this sort of treatment from the press or public. Completely different from the Medivet saga.

Re: Veterinary PR disaster

Anthony Todd — Fri, 06 Mar 2015 14:16:35 GMT

A thing that does emerge is that it would pay to take a blood [or even an Azostix, if they're still around in the UK] to confirm renal failure, sorry a high BUN, before I get slammed.

It might persuade people to get their cats chipped too, which is no bad thing.

Now even the public can't accept the evidence of their eyes without some sort of test....!!

Actually a photo of the patient might be a good idea too so that the state of the animal is obvious.

Re: Veterinary PR disaster

Martin Atkinson — Fri, 06 Mar 2015 10:10:07 GMT