One for GPs - a tale of three emails

Re: One for GPs - a tale of three emails

J G Wray — Fri, 10 Oct 2014 15:21:24 GMT

[quote user="Francisco Gomez"]I'm delighted that your tone in regards to your potential clients is not as aggressive and pompous as some of your posts here in the forum. [/quote]

I'm delighted you're delighted.

[quote user="Francisco Gomez"]Your combination of politeness with an air of superiority in the tone of your email, while sitting on the fence instead of giving a direct answer, is undoubtedly your mark however.[/quote]

Up until the "however", I was in clover, but then I sensed the obliquy, the shame.

[quote user="Francisco Gomez"]When my friends ask me, I want this or that pure breed dog, I initially answer like you: 'insure your animal', but then I tend to send them to here http://idid.vet.cam.ac.uk[/quote]

Well, there's a difference between our approaches. I said insure your animal then offered some help with the reality of everyday ownership, even on an emotional level, because I'm pretty sure the acquisiiton of almost all puppies and kittens has an overriding emotional element to it and the logical and analytical approach means nothing to an emotional owner and imparts little more than a cold professional detachment. Why not lighten up a bit?

Re: One for GPs - a tale of three emails

Martin Atkinson — Thu, 09 Oct 2014 09:27:14 GMT

After facing the prospect of two 65 kg dog euthanasias last week and wondering how they would both fit in the mortuary freezer; then struggling (10 stone me with 2 six stone nurses) with a huge Estrelan Mountain Dog yesterday which was too big to comfortably go into even our largest Shorline kennel or fit on the operating table, and took over an hour just to castrate it and remove a perianal adenoma (or at least I hope that's what it was), even though it is a lovely natured dog and the owners are as nice as you can imagine, I did ponder whether I would politely refuse to accept the next client who wishes to register a giant breed.

Such sarcasm with which JGW replied to his potential new client will either result in them beating a bee-line somewhere else or recognising that here is a quirky, honest person they can relate to and become a bonded client. In the light of the above sentence I'm not sure which I would want in his case.

Re: One for GPs - a tale of three emails

Francisco Gomez — Thu, 09 Oct 2014 08:52:14 GMT

I'm delighted that your tone in regards to your potential clients is not as aggressive and pompous as some of your posts here in the forum. Your combination of politeness with an air of superiority in the tone of your email, while sitting on the fence instead of giving a direct answer, is undoubtedly your mark however.

This client has made the effort of asking you before embarking on the scary and, and perhaps risky, decision of purchasing a pure breed dog. Instead of just presenting to you with a mild pyoderma when he's 1 year old and screaming 'Oh! why!? Why are you charging me ££ on antibiotics?' I agree that the initial email itself already smells like a potentially complicated dog owner, but so far we can only praise them for at least asking.

When my friends ask me, I want this or that pure breed dog, I initially answer like you: 'insure your animal', but then I tend to send them to here http://idid.vet.cam.ac.uk