https://www.vetsurgeon.org/f/non-clinical-questions/19954/more-than Anybody else experiencing a high percentage of &#39;lost&#39; claims and a ridiculously long lag period between the claim being posted (freepost) and received in Birmingham; really had enough of this company. en-USTelligent Community 10https://www.vetsurgeon.org/thread/119959?ContentTypeID=1Fri, 29 Aug 2014 09:28:53 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:85dc4ab6-ecc5-4462-abd7-488a17dc552bMartin Atkinson<p>[quote user=&quot;ceri stewart&quot;]Animal friends don&#39;t accept email either. Don&#39;t think they trust modern technology...</p> <div style="clear:both;"></div> <p>[/quote]Its not just insurance companies. I had a request from another practice for emailed clinical notes for a client who had jumped ship. I duly copied the notes and emailed to the address given and I got a reply from the same email address saying that address doesn&#39;t accept emails! Work that one out!!</p> <p>&nbsp;</p><div style="clear:both;"></div>https://www.vetsurgeon.org/thread/119938?ContentTypeID=1Fri, 29 Aug 2014 03:31:44 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:c6f9bccc-a67a-424b-b301-6b829fab39d8ceri stewart<p>Animal friends don&#39;t accept email either. Don&#39;t think they trust modern technology...</p><div style="clear:both;"></div>https://www.vetsurgeon.org/thread/119934?ContentTypeID=1Thu, 28 Aug 2014 23:23:19 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:707751d7-55c5-49bd-8c4b-1fc52951b6acLaurence Webb<p>[quote user=&quot;Martin Atkinson&quot;] a flea in the ear[/quote]Sorry Martin, that&#39;s preventative medicine. Don&#39;t expect any extra money for that.</p> <p>No great surprise, but Animal Friends are surpassing themselves by their inefficiency at the moment. One claim posted twice and faxed three times is their most recent hurrah. We have now been told that they don&#39;t accept (or perhaps even own) a fax. Wonder why they asked for faxed copies then....</p><div style="clear:both;"></div>https://www.vetsurgeon.org/thread/119886?ContentTypeID=1Thu, 28 Aug 2014 13:33:34 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:7ceacfa8-7512-4462-9f9f-93d9328a64f5Martin Atkinson<p>[quote user=&quot;Martin Atkinson&quot;]I&#39;ve just had a direct claim refused by PetPlan [/quote]Bit premature there, having told me they weren&#39;t paying they&#39;ve now paid, the cheque just dropped through the door, perhaps the client gave them a flea in the ear. Faith (partly) restored!</p> <p>&nbsp;</p><div style="clear:both;"></div>https://www.vetsurgeon.org/thread/119881?ContentTypeID=1Thu, 28 Aug 2014 12:58:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:e38c1da1-7c42-45cc-a773-5a7b50370d85ceri stewart<p>More than are RSA aren&#39;t they? Do you have the technology to scan and email claims to them?</p><div style="clear:both;"></div>https://www.vetsurgeon.org/thread/119880?ContentTypeID=1Thu, 28 Aug 2014 12:56:00 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:b062dcb7-f93d-4a41-97a0-a13f472e9217Martin Atkinson<p>No, I generally find they&#39;re one of the better ones. But I&#39;ve just had a direct claim refused by PetPlan for a bilateral haematoma operation which they have said was due to the atopic dermatitis which was pre-existing even though I&#39;ve told them there is no reason to believe the two are connected. </p> <p>Of course the client is now not responding to my communcications. And they wonder why we don&#39;t like making direct claims!</p><div style="clear:both;"></div>