https://www.vetsurgeon.org/f/non-clinical-questions/19792/do-you-really-believe-your-own-professional-advice In episode 114 of the Video Show we learned the importance of clients accepting first - that there is a problem, next - that you've got the solution and finally - that a cost is involved, before they are likely to accept and implement your professionalen-USTelligent Community 10