BAVECC 24/7 survey

Re: BAVECC 24/7 survey

Michael Woodhouse — Wed, 23 Apr 2014 19:01:09 GMT

[quote user="Arlo Guthrie"]

Results of the survey now available, and make for interesting reading:

http://www.vetsurgeon.org/blogs/veterinary_news/archive/2014/04/23/113242.aspx

[/quote]

However, an overwhelming 93% said that they would continue to perform visits in the case of genuine clinical need even if the Code of Professional Conduct was changed to make it dear that there was no risk of disciplinary action for not attending off-site.

7% of the profession happy to let animals suffer that cannot be moved.

360 veterinary surgeons took part in the survey, [edit] 35% said they had already responded to the RCVS call for evidence on the provision of 24/7 emergency cover.

That's 126 vets. Only 70 individual vets relied to the consultation in total.......

Re: BAVECC 24/7 survey

Arlo Guthrie — Wed, 23 Apr 2014 15:08:12 GMT

Results of the survey now available, and make for interesting reading:

http://www.vetsurgeon.org/blogs/veterinary_news/archive/2014/04/23/113242.aspx

Re: BAVECC 24/7 survey

Toby Birch — Mon, 17 Mar 2014 10:26:32 GMT

A big thank you to all of you who spared a few minutes of your time to complete our survey. We have had 447 people take part. Results will be available in due course but the survey is now closed.

Re: BAVECC 24/7 survey

karen jones — Sun, 16 Mar 2014 16:13:16 GMT

I think we worry too much about what is an emergency. Many things can be left to next day when there is time to think things through, get othe people's thoughts etc. my daughter has just spent two days in hospital with abdominal pain . Waited 48 hours to see consultant and was sent home on painkiller to await a diagnostic laparoscopy in June. The consultant told her that most people wait months to see her so that ws ok. Apparently as it's not an acute abdominal emergency they will manage it on painkiller, tramadol, naproxen and paracetamol till she can have the tests. I would be horrified to treat my patients like that. Mother is now dipping her hand in her pockets to pay for private op on Friday . I assess my out of hours patients and often leave none urgent things till the morning though we do our own ooh , there are no ooh providers near here and we re a mixed practice

Re: BAVECC 24/7 survey

Francisco Gomez — Sun, 16 Mar 2014 11:14:47 GMT

'19. In your experience, how does out-of-hours customer service compare between an on-call system and a dedicated out-of-hours provider.'

It depends.

I believe that the perceived service received to be 'on the eyes of the client' better with the on-call system, simply because the client is accustomed to this particular vet and practice, even if the only thing they do is to give a painkiller and keep the patient unmonitored in a cage for the night.

If you add to the question: 'in your experience', I would say that the OOH is far superior when:

- the staff is sufficiently competent and trained, and their knowledge of the practice and its tools is sufficient (I've been asked to work several times as a locum in a OOH practice where I have never been before, this with a QVN who was also a locum, and had never been in that practice either. Perfectly working x-ray machine, no idea of how to use it).

- Access to the clinical history of the patient is paramount in certain cases. ( - My dog is having these little white tablets, two a day, it's for something to do with his kidneys - it's not sufficient)

Re: BAVECC 24/7 survey

Toby Birch — Sun, 16 Mar 2014 08:30:28 GMT

[quote user="Gareth C."]

everyone should complete this survery

[/quote]

Thanks for the support Gareth.

Only 24hrs left to complete the survey. Please do if you haven't already.

Re: BAVECC 24/7 survey

Gareth C. — Fri, 14 Mar 2014 15:34:29 GMT

everyone should complete this survery

Re: BAVECC 24/7 survey

Toby Birch — Mon, 10 Mar 2014 09:24:57 GMT

One week remaining to complete the BAVECC 24/7 survey. A good number of responses so far but please keep them coming and if you haven't completed it please do so. The more responses the more representative and very important even if like Wynne you don't think we will like your answers! Sure we have our personal views but the whole point of this is to try and get some objectivity.

The survey can be found at http://www.surveymonkey.com/s/JYKNC5J

Thanks.

Toby

Re: BAVECC 24/7 survey

mariette asselbergs — Wed, 05 Mar 2014 20:53:13 GMT

One question I found impossible to answer properly:

Where you ask if a dedicated OOH service gives better service than an on call serv ice, the choices are better, similar or worse.

But in my opinion a dedicated OOH (can) do a professionally better job (more experieced/specialised/skilled, better equipment, longer supervision and intensive care options. However an on call service of the own vet often gives a better personal care service (know the clients, your own vet, just the one case, not a mayhem of cases, often the owner can stay with the pet or assist instead of just having to hand it over). So it is not similar. For a PTS the own vet on call is miles nicer, for a GDV or respiratory distress or RTA the dedicated OOH might be live saving.

It should be up to the owner to choose what they prefer and/or can pay for. That is also one reason why I think that this obligation of 24/7 is not of this time anymore. Owners themselves can choose where to go. There is enough business interest to provide the service. It is not that there is nowhere to go, the problem at the moment is that there is no continuity of clinical histories. It would be great if clinical histories could be uploaded in a cloud and made accessible to clients at any time. I am sure that will come and solve the issue at some point. Or clients could carry a flash disk with the clinical data of their pet uploaded.

Mariette

Re: BAVECC 24/7 survey

Hannah Wynne Richards — Wed, 05 Mar 2014 10:26:21 GMT

Survey completed,but I bet they won't like what I've ticked.

Wynne

Re: BAVECC 24/7 survey

Rob Davis — Wed, 05 Mar 2014 08:52:20 GMT

[quote user="Toby Birch"]

Hi Rob,

Things are never quite interpreted the same way twice and thanks for bring it to our attention. Please do as Charlotte suggests and read as 'in my opinion'. I will make sure this is clear in the results.

Toby

[/quote]

Done

Re: BAVECC 24/7 survey

Toby Birch — Wed, 05 Mar 2014 08:47:58 GMT

[quote user="Ian Mostyn"]

[quote user="Toby Birch"]Results of the survey will be made available to BAVECC members at www.bavecc.org.uk.[/quote]

If you want people off here to answer the survey, shouldn't you make the results available to people here as well?

Ian

[/quote]

I have been in discussion with Arlo and that will indeed be the case. Arlo will be disappointed that you didn't read the newsletter .

Please can I just say that I would like as many people to answer as possible. If they do not wish to then that is up to them. All we are trying to do is gather some data and the more people that input then hopefully the more representative that will be.

Re: BAVECC 24/7 survey

Ian Mostyn — Wed, 05 Mar 2014 08:32:25 GMT

[quote user="Toby Birch"]Results of the survey will be made available to BAVECC members at www.bavecc.org.uk.[/quote]

If you want people off here to answer the survey, shouldn't you make the results available to people here as well?

Ian

Re: BAVECC 24/7 survey

Toby Birch — Tue, 04 Mar 2014 22:50:20 GMT

[quote user="Malcolm Ness"]

Hi Toby,

By a Dedicated Out of hours provider, do you mean any, deputising service that closes during the day or is there another definition?

[/quote]

Hi Malcolm,

Was thinking more dedicated out-of-hours staff. The provider could be the same business but use dedicated out-of-hours staff or trade under a different name out-of-hours. By this definition the service itself would be shut during the day as the staff will be off duty. 'In' hours ecc will come later.

Hope that helps and makes sense.

Toby

Re: BAVECC 24/7 survey

Stephen Courtney — Tue, 04 Mar 2014 21:59:44 GMT

Survey completed.some ambiguous areas though I did my best.

Re: BAVECC 24/7 survey

Malcolm Ness — Tue, 04 Mar 2014 21:11:09 GMT

Hi Toby,

By a Dedicated Out of hours provider, do you mean any, deputising service that closes during the day or is there another definition?

Re: BAVECC 24/7 survey

Toby Birch — Tue, 04 Mar 2014 19:59:45 GMT

Hi Rob,

Toby

Re: BAVECC 24/7 survey

Charlie Lyon — Tue, 04 Mar 2014 19:46:44 GMT

I read that as 'in my opinion' they would be better or not as we do our own on call too

Re: BAVECC 24/7 survey

Rob Davis — Tue, 04 Mar 2014 19:31:38 GMT

I have tried to complete the survey, but as I have no experience of using a dedicated out of hours provider, I am unable to answer questions 17-23, and it won't let me leave them blank....