Forums about "bad" veterinarians - by the owners

Re: Forums about "bad" veterinarians - by the owners

Evekovacs — Mon, 04 Nov 2013 19:32:44 GMT

You are right Susie! Thank you for your comment :)

Re: Forums about "bad" veterinarians - by the owners

Susie Samuel — Sun, 03 Nov 2013 20:26:28 GMT

Hello :) Just had a look at that facebook group, the negative comments are defamatory ie. they make a specific accusation so if the vet practice believe its not true, and feel strongly, they could in theory sue the person leaving the review for defamation. There are legal precedents for this eg. http://www.bbc.co.uk/news/uk-northern-ireland-21354945. (Obviously I'm not a lawyer, this is my understanding from legal advice we have taken for our vethelpdirect our website which has reviews). We have been told if the website check posts before making them live it is their liability, and if not it is the person leaving the review. The group can also be reported to facebook https://www.facebook.com/help/266814220000812

The only reassuring thing about the facebook group is that there are only 218 members and its not indexed by google. Its probably more of a priority to check what happens when the practice name is googled, this is likely to be seen by a high percentage of potential new clients. The practical solution is to encourage as many clients as possible to leave reviews, that way you get a fair reflection of your practice and bad reviews can be put into context. The danger of ignoring the whole thing is that only the very passionate people leave reviews. I am ashamed to admit that the only time I have ever bothered to leave a review, unless prompted, has been because I feel ripped off or have had a bad experience. I don't think I am alone and you do end up with a skewed online reflection of the practice if you are not proactive.

Re: Forums about "bad" veterinarians - by the owners

Michael Woodhouse — Sun, 03 Nov 2013 15:04:29 GMT

https://www.facebook.com/groups/179000142240944/?fref=ts

Re: Forums about "bad" veterinarians - by the owners

Evekovacs — Sun, 03 Nov 2013 15:03:17 GMT

Ok, I've done a fast search now, and this is what I've found. It's an open group on facebook,with 200 members. They are also suggesting good veterinarians here (according to them), but also some, you should not visit at all. Didn't read all the threads here now, just a few. Hope it helps.

TRUTH!! about vets in south wales uk GOOD OR BAD!!

Re: Forums about "bad" veterinarians - by the owners

Evekovacs — Sun, 03 Nov 2013 14:50:18 GMT

Unfortunately, the ones I've found were not English speaking forums.

But maybe someone else have found some in English too?

Re: Forums about "bad" veterinarians - by the owners

Michael Woodhouse — Sun, 03 Nov 2013 14:04:04 GMT

Can you link them, please?