nice clients

Re: nice clients

emma o'connor — Mon, 22 Jul 2013 13:23:50 GMT

I have a client with a pug that I see only a few times a year but who always gives me a home made calendar at Christmas with a different picture of her dog each month, and several clients have knitted me baby clothes and one made me the most amazing quilt for my new baby daughter ( 4 weeks old today). It makes me feel very much appreciated that they all took the time and effort to make these gifts. Certainly helps you to forget those that complain and don't appreciate us.

Re: nice clients

Shelley Wiltshire — Mon, 22 Jul 2013 06:56:38 GMT

I helped a sick duck and the client came in with a story book she had made about "Daisy's trip to the vet." It had photos of the duck bathing and eating etc, and looking happy and at the end it said "Shelley is the best thing to happen to the animal kingdom." It was really funny and heartwarming

Re: nice clients

Charlotte Marshall — Sun, 21 Jul 2013 23:29:38 GMT

I was quite amused by the client who went out and told the receptionist I was god because I managed to examine her allegedly grumpy cat with no problem at all. I think it was just one of those that freezes when it is scared!

Re: nice clients

Anthony Dennison — Tue, 16 Jul 2013 17:52:36 GMT

In the past couple of weeks I've had one client who was almost in tears because she turned up to a branch practice to see me when I wasn't there at the time, and another old couple who travelled over an hour for me to see the cat because I was 'the best vet the practice had'

(My girlfriend hated me and my ego that night)

Re: nice clients

Thomas Johnson — Mon, 15 Jul 2013 16:31:44 GMT

A client who is marked as a bad debtor on our computer system presented with an 8 year old Rottie, mammary tumours in all 4 glands on one side that really should have been dealt with 6-12 months ago. Was told that because of the problems we have had previously he would have to pay half the £1300 expected bill up front, and the other half when he collected the dog. Did as asked, dog recovering very well from surgery, and owner brought in half a dozen bottles of wine and several boxes of chocolate.

Re: nice clients

Utlendigur — Mon, 15 Jul 2013 15:03:45 GMT

Last year when my mother was dying in hospital and I was commuting to visit her most days (while still continuing working), I had two clients, independently, offer to drive me over there even though they knew it was an hour's drive away. The kindness of that offer still amazes me and made a difficult few weeks a lot more bearable

Re: nice clients

Sara Ramsey — Mon, 15 Jul 2013 14:47:18 GMT

Anyone who helped me with the "Aylesbury duck" thread a few weeks ago will be happy to know the duck is well, and we were presented with a bunch of beautiful flowers, four boxes of chocolates, a card and a lovely letter from the child of the family saying how grateful they were. It made my week

Re: nice clients

Joyce Whitehead — Mon, 15 Jul 2013 11:00:44 GMT

I think we are all guilty of remembering the moaners and complainers, it is all too easy to forget the grateful ones. We have on our computer system a record under the practice name, to record things like cpd for each of us, and clinical governance, or any VN training issues that come up. These will then be raised at our next practice meeting. We now also have a record called complaints and praise. In this we note complaints to see if we can do anything to prevent recurrence, but also note praise, of an individual or the practice. So for instance, a recent client said how lovely it was that every time he came in all the staff always smiled. Not something we would always remember as an off the cuff remark but good to mention. Generally the praise far outweighs the complaints, and most of the latter are due to billing or cost issues.

Re: nice clients

Bob Russell — Mon, 15 Jul 2013 10:16:34 GMT

Most of our clients are really nice! We are appreciated but why oh why do we take the occasional miserable sods to heart?

In the middle of a Facebook rant from three ex-clients (one who was not satisfied that in 10 minutes I did not get all the information it took another vet a week and £600 to identify, another who bounced cheques, a third who wanted a visit because their charity clinic would not offer one) we had wonderful defence from clients I don't know that well and had a couple of new clients register because of these nice things said.

You realise how much your hard work is appreciated but still worry about the grumblers!!!

Re: nice clients

bob lehner — Mon, 15 Jul 2013 09:35:06 GMT

Treated a dog last week and asked the owner to 'phone in the next day with a progress report.

Receptionist comes up to me and says ' Mrs Bloggs 'phoned, says Sacha's doing very well - and that Bob is just so lovely'.

Warm glow starting - then she adds 'Well I soon put her right on that one.....'

Re: nice clients

Glen McIntosh — Sun, 14 Jul 2013 20:52:24 GMT

Last night I had a client who brought there dog in for an anal gland abscess. The client went on to say that the dog had previously been treated at the clinic as an emergency for anal gland abscess a year or so ago but she wasn't sure if it had been treated by me or the other emergency vet (also an Australian).

Via the translator I said to the client - don't worry, all of us 'gweilo's' look alike.

The client replied - maybe, but I think you are the handsome one.

Now that's a compliment I definitely don't get every day! But I definitely prefer that type of compliment over compliments about my clinical skills or bedside manner (but if you want to give me gifts for any reason then I will graciously accept them).

I replied - you do realise that I cannot give you a discount?

We all had a bit of a chuckle before getting back to the serious business of lancing her Shitzu's quite impressive anal gland abscess.

Re: nice clients

Julie Innes — Sun, 14 Jul 2013 20:10:50 GMT

As I said on another thread, we've had a bumper week for gifts this week- flowers delivered by interflora, numerous thank-you cards, chocolates, cakes, 2 more bunches of flowers, champagne, a HUGE hamper and £100!!

Lots of my clients are lovely. I am a relatively new business, and my clients have really got behind me and recommend me widely, even to the point of asking if they can deliver leaflets!! All my business comes from word of mouth, and I don't advertise at all. I am so grateful to them, and really value my good clients. It means that the awkward ones/ numpties I am not too bothered about upsetting, as, truth be told, I don't want or need them!

Some weeks go better than others though, huh?? Fully waiting for the other shoe to drop....

Re: nice clients

Dagmar Steele — Sun, 14 Jul 2013 20:08:01 GMT

One of the nicest gifts ever I had last week. I had done a cesarean on a boxer dog. They had virtually no money and I had warned them up front that it was not a good idea to breed with this specific dog. They fidnt take my advice and bred her anyway. So I was really annoyed when it turned out to be a cesarean in the end. But all went well, and a couple of days later the owner turned up with her seven year old son. She paid the rest of the bill and he gave us two very nice drawings, one of me doing the cesarean and mummy with all pups, and the other of my nurse rubbing the puppies with a towel. They had thank you written all over them and were done with great effort. They are now hanging on the wall in the consult room. Much better than any bottle of booze :-)

Re: nice clients

Francisco Gomez — Sun, 14 Jul 2013 19:57:07 GMT

Last week I had a client that said to me that I was 'AMAZING' and I spent all the way from Coventry to Ilkeston with a smile on my face

Epileptic dog came in the brink of a fit after being under the sun for several hours... diazepam, fluids, the lot... and managed to send home several hours later.