Telephone Contingency Help Please - BT..

Re: Telephone Contingency Help Please - BT..

Evelyn Barbour-Hill — Fri, 05 Apr 2013 14:33:27 GMT

[quote user="Glenn Hodgson"] We were sold this on the pretence that this would allow us to divert the main line to a mobile in case of a long powercut/fire/disaster/tea or coffee spillage[/quote]

It would seem that this was mis-sold; in plain language, you were lied to. Now BT is split up into so many nominally independent companies, none of whom seem to be able to communicate properly with each other, this is not unusual. Moral: always read the fine print, never assume anything unless you have it explicitly in writing, if in doubt about any contract then either do not sign it or annotate it by hand before signing.

Re: Telephone Contingency Help Please - BT..

Neal Palk — Wed, 03 Apr 2013 19:08:13 GMT

Did the UPS not work such that the phones continued to function normally?

If it didn't it's just a PS............

Re: Telephone Contingency Help Please - BT..

Alan Tevendale — Wed, 03 Apr 2013 18:34:33 GMT

We're much the same. I generally deal with our maintenance people who sort things for us. Give me a call tomorrow Glen and I'll give you their details.

Re: Telephone Contingency Help Please - BT..

Bob Russell — Wed, 03 Apr 2013 13:46:55 GMT

Divert is requested through our phone system people (maintenance lot). They deal with BT directly!

Re: Telephone Contingency Help Please - BT..

Rob Loxley — Wed, 03 Apr 2013 13:46:08 GMT

We have a couple of ISDN lines supplied by BT but organised/billed via a 3rd party telecom reseller. We have had exactly the same issue re diverts if there's not a line fault, however our telco happily suggested that it was reported as a line fault and so could easily be diverted :)

Re: Telephone Contingency Help Please - BT..

Ian Mostyn — Wed, 03 Apr 2013 13:01:49 GMT

We have always been able to divert the phone lines whether there is a fault or not although we don't have ISDN lines. You will get free diverts if it is BT's fault but you can usually pay the divert call charges. I would give them a ring back.

Ian