Customer Service in Our World

Re: Customer Service in Our World

Thomas Johnson — Mon, 03 Dec 2012 09:25:35 GMT

[quote user="Jo Jones"]

[quote user="Michael Woodhouse"]

[quote user="patrick murphy"]for fun, have you ever tried not giving your name?[/quote]

No, but might be fun. My wife refuses to do so in Starbucks. Or give a silly name,,,,,,,,

[/quote]

There's a good comedy sketch about this one. Involves the person at the front of the queue being asked him name. Someone at the back of the queue yells "don't tell him your name, Pike!"

[/quote]

Or the person who gave their name as Lord Voldemort, and when their coffee arrived the barista had written "He who must not be named" on the cup.

Re: Customer Service in Our World

Mark Hedberg — Sun, 02 Dec 2012 20:25:26 GMT

On the other hand, it does come in handy, if they need to follow up your case, they can ring your reception and say who theyspoke to...

Re: Customer Service in Our World

Rob Loxley — Sun, 02 Dec 2012 18:24:35 GMT

[quote user="J G Wray"]It's so they can, if queried, identify who in your practice ordered extra work from them, which they subsequently charge for. It's not faux-friendliness, just a way of legitimising your request[/quote]

I'd understand just that, but its for any contact, including plenty where my name is irrelevant.

Re: Customer Service in Our World

Jo Cobbett — Sat, 01 Dec 2012 22:30:36 GMT

[quote user="Michael Woodhouse"]

[quote user="patrick murphy"]for fun, have you ever tried not giving your name?[/quote]

No, but might be fun. My wife refuses to do so in Starbucks. Or give a silly name,,,,,,,,

[/quote]

There's a good comedy sketch about this one. Involves the person at the front of the queue being asked him name. Someone at the back of the queue yells "don't tell him your name, Pike!"

Re: Customer Service in Our World

Michael Woodhouse — Sat, 01 Dec 2012 16:01:59 GMT

[quote user="patrick murphy"]for fun, have you ever tried not giving your name?[/quote]

No, but might be fun. My wife refuses to do so in Starbucks. Or give a silly name,,,,,,,,

Re: Customer Service in Our World

patrick murphy — Sat, 01 Dec 2012 15:48:51 GMT

me too. I have been very vocal about this policy, spoken to several people about it, but it wold appear that the parent company insists on. I like the reception staff, but on advice from one of their consultants, I say Mr/Dr whatever, but it does make me feel like a teacher or something. for fun, have you ever tried not giving your name?

Re: Customer Service in Our World

Ian Mostyn — Fri, 30 Nov 2012 12:04:18 GMT

Personally, I prefer the phone service from our labs, CTDS & Pinmore. They answer the phone with a real human, know my name anyway and are more than helpful with advice.

Ian

Re: Customer Service in Our World

J G Wray — Fri, 30 Nov 2012 07:28:27 GMT

[quote user="robloxley"]I like dealing with IDEXX as well, but why they want to know my name before I can request a further test on a sample is beyond me - it's faux-friendliness IMHO.[/quote]

Dear Mr Loxley,

It's so they can, if queried, identify who in your practice ordered extra work from them, which they subsequently charge for. It's not faux-friendliness, just a way of legitimising your request.

You can avoid all discomfort by telling them you are "Mr Loxley" rather than "Rob" which, just as here, might contribute to a"faux-friendliness" vibe.

JGW

PS Apologies if your name is "Robina"

Re: Customer Service in Our World

J G Wray — Fri, 30 Nov 2012 07:14:06 GMT

[quote user="Evelyn Barbour-Hill"]They used to be an appalling firm. What happened?[/quote]

Perhaps they got some customer feedback and changed. Isn't that what you do?

JGW

Re: Customer Service in Our World

Evelyn Barbour-Hill — Fri, 30 Nov 2012 00:42:34 GMT

They used to be an appalling firm. What happened?

Re: Customer Service in Our World

Rob Loxley — Fri, 30 Nov 2012 00:07:13 GMT

I like dealing with IDEXX as well, but why they want to know my name before I can request a further test on a sample is beyond me - it's faux-friendliness IMHO.