https://www.vetsurgeon.org/f/non-clinical-questions/13047/mixed-messages Had a client ring this morning, after consults had finished, saying her dog was very poorly, she didn&#39;t think it could wait until this afternoon&#39;s consults, could we see it ASAP. So the receptionist told her to bring it down, we&#39;d fit it in. Whenen-USTelligent Community 10https://www.vetsurgeon.org/thread/74224?ContentTypeID=1Wed, 10 Oct 2012 13:12:49 GMT146601cc-3922-4be7-9974-7e1d4e45a66b:0dab2a54-1cfd-4d31-b032-ad5e78456b3aMark Hedberg<p>It&#39;s not necessarily a confused client, they&#39;re used to the NHS - the only way you can get an appointment with a GP in less than 3 weeks is to either be A&amp;E level sick, or just lie through your teeth about how serious/severe your symptoms are. So they do tend to blow things up over the phone.</p><div style="clear:both;"></div>