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<?xml-stylesheet type="text/xsl" href="https://www.vetsurgeon.org/utility/feedstylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Veterinary Room 101</title><link>https://www.vetsurgeon.org/f/non-clinical-questions/11076/veterinary-room-101</link><description> Well this site is getting a bit tedious with all this heavy RCVS stuff. 
 To
 lighten the mood - if you had a Room 101 at the back of your surgery 
(or maybe just some extra space in your cadaver freezer) - what 3 things
 (or people) would you put</description><dc:language>en-US</dc:language><generator>Telligent Community 10</generator><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61883?ContentTypeID=1</link><pubDate>Mon, 23 Apr 2012 20:34:31 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:cbc7808f-5745-41d6-b64e-7b2bfd7a226b</guid><dc:creator>Julian Earl</dc:creator><description>&lt;p&gt;A real annoyance: little dogs&amp;#39; dew-claws that rip your arm to shreds when you&amp;#39;re giving them a KC vaccination - despite telling the owners to hold his/her legs down &lt;em&gt;please&lt;/em&gt;...&lt;/p&gt;
&lt;p&gt;&lt;img src="https://www.vetsurgeon.org/emoticons/v2/Angry_smiley.png" alt="Angry" /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61075?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2012 16:24:29 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:1c923152-a2d6-4518-822b-da3dd81b0ac9</guid><dc:creator>Emma Cathcart</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Anthony Todd&amp;quot;]
&lt;p&gt;[quote user=&amp;quot;Lorna McHardy&amp;quot;]I once flicked my hand when one squirmed round in my grip and attached itself to my finger - it&amp;#39;s very hard not to do that - and the hamster flew across the consulting room in a graceful arc, landing with a squishy plop directly at the feet of the nurse who had chosen this moment to open the door. &amp;quot;Oh,&amp;quot; she said, in an unconcerned kind of way, picked up the hamster, and put it back in its cage. It was fine... and luckily, the owners had a sense of humour.[/quote]&lt;/p&gt;
&lt;p&gt;I think a vet was struck off for just that........can you believe it?&lt;/p&gt;
&lt;div style="CLEAR:both;"&gt;&lt;/div&gt;
[/quote]&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;I did that, but flicked it into the bin..! Then had to retrieve the hamster and lift it back on the table whilst&amp;nbsp;exuding calm&amp;nbsp;and ended up receiving another 2 huge bites whilst returning it safely to it&amp;#39;s box...grr&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61072?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2012 16:03:07 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:ac3758e9-bc47-45a0-bcf6-54f8ec74ef20</guid><dc:creator>Thomas Johnson</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Julian Earl&amp;quot;]
&lt;p&gt;Anyone said night calls yet? If so, it bears repeating.&lt;/p&gt;
&lt;div style="CLEAR:both;"&gt;&lt;/div&gt;
[/quote]&lt;/p&gt;
&lt;p&gt;I did nights on call for eight years, and stopped about a year ago. I never minded genuine call outs during the night, it was part of the job and resenting getting called out was only going to affect me and make me unhappy.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61071?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2012 16:02:19 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:9aa7bca4-1644-4849-beed-70bf32f5bb93</guid><dc:creator>bob lehner</dc:creator><description>&lt;p&gt;Yes - I think the miserable rabbit stuck on its own in a hutch is one of the saddest things we see.&amp;nbsp;&amp;nbsp; So cruel - and just pandering to some ghastly child that thinks it wants a pet.&amp;nbsp;&amp;nbsp; I wish they could be banned (children and their&amp;nbsp; pet rabbits).&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61070?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2012 15:55:49 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:bb03a4db-628f-4e95-abc7-d82c085cda75</guid><dc:creator>Wren</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;bob lehner&amp;quot;]&lt;/p&gt;
&lt;p&gt;&amp;nbsp; and maggoty rabbits that come in at the end of the evening surgery.&lt;/p&gt;
&lt;div style="clear:both;"&gt;&lt;/div&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;We generally get them on a Sunday evening. I suspect that the parents have spent all weekend saying to the kids &amp;#39;will you clean that bl00dy rabbit out please&amp;#39; and finally manage to make them do it last thing on Sunday evening. Other than opening the door daily to chuck some food in that&amp;#39;s the only time they get looked at each week &lt;img src="https://www.vetsurgeon.org/emoticons/v2/Angry_smiley.png" alt="Angry" /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61065?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2012 13:39:56 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:31669397-4c31-4c6f-9fa3-03091c0cacc8</guid><dc:creator>bob lehner</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Virginia Campbell&amp;quot;]Has anyone else&amp;nbsp;posted the drip pump chorus as a candidate for room 101?[/quote]&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Yes - that&amp;#39;s definitely on my list - I think it must be akin to torture for a dog with its acute hearing, to have to listen to that incessant bleeping for hours on end if the drip line blocks at night and there is no one about to sort it out.&lt;/p&gt;
&lt;p&gt;Also adding to my list&amp;nbsp; - any over-exuberant long-tailed dog&amp;nbsp;&amp;nbsp; with a necrotic tail tip lesion, sharpeis/akitas etc wanting kc vaccine&amp;nbsp; and maggoty rabbits that come in at the end of the evening surgery.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61063?ContentTypeID=1</link><pubDate>Wed, 11 Apr 2012 13:09:26 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:515f713a-f121-410d-bd1c-d92004d868ee</guid><dc:creator>Robin Grimmer</dc:creator><description>&lt;p&gt;Dog owners who go jogging, or even worse, cycling, and expect their poor old arthritic dog to be able to keep up with them.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/61036?ContentTypeID=1</link><pubDate>Tue, 10 Apr 2012 20:48:12 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:41defc88-ea00-4248-a7a6-09017f2e7717</guid><dc:creator>Virginia Campbell</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Robin Grimmer&amp;quot;]really cheap and nasty consumables (catheters, suture materials, etc.)[/quote]&lt;/p&gt;
&lt;p&gt;Yep, especially the cheapo syringes. I suppose a good saving can be made, as they are used in such quantity...but&amp;nbsp;the nasty outweighs the cheap&amp;nbsp;I think.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Has anyone else&amp;nbsp;posted the drip pump chorus as a candidate for room 101?&lt;/p&gt;
&lt;p&gt;The red ET tubes with those annoying cuffs.&lt;/p&gt;
&lt;p&gt;Cat larynxes that slam shut as soon as the Intubeaze hits them, stay closed for what seems like ages, then open for about a&amp;nbsp;millisecond. Patience....patience...patience....GO&amp;nbsp;GO GO!&amp;nbsp;Reminds me somehow of the firing squad commander in that episode of Blackadder Goes Forth....&amp;quot;READYAIMFIRE!!!&amp;quot; Then&amp;nbsp;I discovered the stylet. . I love the stylet. Can we have an anti room 101 (room 010?) for the stylet?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60838?ContentTypeID=1</link><pubDate>Fri, 06 Apr 2012 17:38:03 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:1f2a1edc-3d6c-447c-97ce-74d58dae4d35</guid><dc:creator>Julian Earl</dc:creator><description>&lt;p&gt;Anyone said night calls yet? If so, it bears repeating.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60829?ContentTypeID=1</link><pubDate>Fri, 06 Apr 2012 14:29:20 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:49753452-c03f-438e-bf2f-d06e934bd43b</guid><dc:creator>Holly Norman</dc:creator><description>&lt;p&gt;Rat breeders&lt;/p&gt;
&lt;p&gt;Budgies&lt;/p&gt;
&lt;p&gt;Flea allergy in cats&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60811?ContentTypeID=1</link><pubDate>Fri, 06 Apr 2012 09:24:44 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:49ae9d70-1e06-494f-88b0-66c20b3c19a6</guid><dc:creator>Robin Grimmer</dc:creator><description>&lt;p&gt;Rabbit owners.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60803?ContentTypeID=1</link><pubDate>Thu, 05 Apr 2012 22:20:30 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:3dff86a3-56c4-4a26-afad-2ce4f4671044</guid><dc:creator>Evelyn Barbour-Hill</dc:creator><description>&lt;p&gt;The people who use my drive gates without asking first, &amp;nbsp;assume my gates must open inwards even though it&amp;#39;s obvious they can&amp;#39;t because of the slope, and ram and shove the thing the wrong way till it&amp;#39;s half off its hinges making a space they can squeeze through. One twerp actually did this to get a horse through.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60785?ContentTypeID=1</link><pubDate>Thu, 05 Apr 2012 18:49:50 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:2ac8fd42-55ae-47c2-af4c-a11ec1289b67</guid><dc:creator>Julian Earl</dc:creator><description>&lt;p&gt;Gates?Oh yes, farmers who hang the gates the wrong way so they open uphill and you have to drag them across the ground to get them properly open.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60775?ContentTypeID=1</link><pubDate>Thu, 05 Apr 2012 16:33:10 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:1d256ee6-d8c9-44e8-89f2-439db20a5400</guid><dc:creator>Wren</dc:creator><description>&lt;p&gt;...and on the subject of gates. People who ring you for an urgent colic, ring you again when you&amp;#39;re half way there to see why you haven&amp;#39;t arrived yet, but when you do get there haven&amp;#39;t opened their complicated double gates so that you can drive straight into the yard. I bet if they&amp;#39;d rung an ambulance they&amp;#39;d have thought to have them open ready!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60774?ContentTypeID=1</link><pubDate>Thu, 05 Apr 2012 16:28:53 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:e1d83edc-b888-4607-a896-f315ee5bcc76</guid><dc:creator>Wren</dc:creator><description>&lt;p&gt;Farmers with three sets of gates on their drives, none of which are hung properly/at all, all of which have idiosyncratic arrangements of rusting chains/baler band securing them and which try to amputate your fingers when you go near them. None of them will stay open for you to drive through but there is nothing to tie them back to/prop them open with. Oh, and you had a vet student with you yesterday but not today. Bah.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60706?ContentTypeID=1</link><pubDate>Wed, 04 Apr 2012 19:25:03 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:02e9dc06-e577-491b-bb35-74a48deff32a</guid><dc:creator>Julian Earl</dc:creator><description>&lt;p&gt;Creepy crawly, creepy crawly...&lt;/p&gt;
&lt;p&gt;&lt;img src="https://www.vetsurgeon.org/emoticons/v2/Happy_smiley.png" alt="Happy" /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60612?ContentTypeID=1</link><pubDate>Tue, 03 Apr 2012 18:49:40 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:999cab2d-e6a8-4362-894d-0c7cd1cdf841</guid><dc:creator>Evelyn Barbour-Hill</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Mark Rowland&amp;quot;]Well I think The Who put it best.[/quote]&lt;/p&gt;
&lt;p&gt;Who&amp;#39;s that climbing up my wall,&lt;/p&gt;
&lt;p&gt;Black and hairy very small....................................&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60604?ContentTypeID=1</link><pubDate>Tue, 03 Apr 2012 18:11:09 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:c6493949-ce82-4895-9742-a137d7d0d5b4</guid><dc:creator>Mark Rowland</dc:creator><description>&lt;p&gt;It must have been said but if not:&lt;/p&gt;
&lt;p&gt;The RCVS council elections...&lt;/p&gt;
&lt;p&gt;Why??? ...................Well I think The Who put it best.&lt;/p&gt;
&lt;p&gt;&amp;quot;Meet the new boss&amp;quot;........................................&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60602?ContentTypeID=1</link><pubDate>Tue, 03 Apr 2012 17:58:43 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:1b42a7af-d143-40a8-9cd0-c116569c4c45</guid><dc:creator>Wren</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Virginia Campbell&amp;quot;]
&lt;p&gt;[quote user=&amp;quot;Wren&amp;quot;]&lt;/p&gt;
&lt;p&gt;[quote user=&amp;quot;Wren&amp;quot;]&lt;/p&gt;
&lt;p&gt;Texels.&lt;/p&gt;
&lt;p&gt;No explanation necessary.&lt;/p&gt;
&lt;div style="CLEAR:both;"&gt;&lt;/div&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;Actually, add Beltex to that one. Would make my day if both breeds became mysteriously extinct overnight.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;div style="CLEAR:both;"&gt;&lt;/div&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;Can I refine that to last year&amp;#39;s Beltex ewe lambs, now in lamb, with a single, to a Beltex.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;div style="CLEAR:both;"&gt;&lt;/div&gt;
[/quote]&lt;/p&gt;
&lt;p&gt;...lamb isn&amp;#39;t due for another fortnight but already its skull diameter is a good centimetre wider than its morther&amp;#39;s pelvic canal...&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60572?ContentTypeID=1</link><pubDate>Tue, 03 Apr 2012 08:27:57 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:1e681e4d-35c3-4d2a-a1f9-3e4a971c3474</guid><dc:creator>Virginia Campbell</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Wren&amp;quot;]&lt;/p&gt;
&lt;p&gt;[quote user=&amp;quot;Wren&amp;quot;]&lt;/p&gt;
&lt;p&gt;Texels.&lt;/p&gt;
&lt;p&gt;No explanation necessary.&lt;/p&gt;
&lt;div style="clear:both;"&gt;&lt;/div&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;Actually, add Beltex to that one. Would make my day if both breeds became mysteriously extinct overnight.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;div style="clear:both;"&gt;&lt;/div&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;Can I refine that to last year&amp;#39;s Beltex ewe lambs, now in lamb, with a single, to a Beltex.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60522?ContentTypeID=1</link><pubDate>Mon, 02 Apr 2012 00:08:47 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:7a33eb61-733d-4b5e-9101-a6dfdaebb73b</guid><dc:creator>Anthony Todd</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Utlendigur&amp;quot;]any reason or am I just being paranoid?[/quote]&lt;/p&gt;
&lt;p&gt;No, you are just &amp;nbsp;very rare, IMHO, and should be treated very well for a very long time.&lt;/p&gt;
&lt;p&gt;If you don&amp;#39;t already own your own practice you soon will, I reckon.&lt;/p&gt;
&lt;p&gt;And, to other respondents, how often does a caller ask for you by name and then ask some weird question unrelated to you personally and/or an animal you&amp;#39;ve treated?&lt;/p&gt;
&lt;p&gt;You&amp;#39;ve got to admit that sometimes, just sometimes, the receptionist is busy, &amp;nbsp;you&amp;#39;re drinking coffee and you know the client and even what it&amp;#39;ll be about.&lt;/p&gt;
&lt;p&gt;A staff trainer quoted to me a receptionist who spoke to a client, getting a history for 28 minutes, with no appointment or any other action.....&lt;/p&gt;
&lt;p&gt;I should have defined the exact circumstances better I guess.&lt;/p&gt;
&lt;p&gt;I must admit that I used to get caught when callers used my christian name...... to be encouraged to buy copier paper!&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60520?ContentTypeID=1</link><pubDate>Sun, 01 Apr 2012 21:31:23 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:25e2f7d4-48e2-43d3-b97f-364ad9c647ea</guid><dc:creator>Gillian Mostyn</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Anthony Todd&amp;quot;]&lt;/p&gt;
&lt;p&gt;Geez, you lot are just so precious! &amp;nbsp;This receptionist [who is about to be put into room 101] may be dealing with something very important [not being sarcastic] so what&amp;#39;s wrong with getting off your high horse and just saying:&lt;/p&gt;
&lt;p&gt;&amp;quot;Good afternoon, Mrs X, it&amp;#39;s Joe Blow speaking, I&amp;#39;ve just had a message to ring you, how can I help?&lt;/p&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;erm..the point I was making is that if a phone is thrust into your hand then you can look a complete plank when the owner starts going on about how Max is no better and you then have to tell them to hang on while you check their notes as, frankly, you have no idea who Max is, let alone what you are treating him for!&amp;nbsp; &lt;img src="https://www.vetsurgeon.org/emoticons/v2/Angry_smiley.png" alt="Angry" /&gt;&lt;/p&gt;
&lt;p&gt;I find that most clients prefer to think that the person on the end of the phone knows who they are BEFORE they speak to them....&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60518?ContentTypeID=1</link><pubDate>Sun, 01 Apr 2012 20:14:48 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:c26a270e-0c46-40e1-bfd3-3df04b219f07</guid><dc:creator>Niall Taylor</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Anthony Todd&amp;quot;]
&lt;p&gt;This receptionist [who is about to be put into room 101] may be dealing with something very important [not being sarcastic] so what&amp;#39;s wrong with getting off your high horse and just saying:&lt;/p&gt;
&lt;p&gt;&amp;quot;Good afternoon, Mrs X, it&amp;#39;s Joe Blow speaking, I&amp;#39;ve just had a message to ring you, how can I help?[/quote]&lt;/p&gt;
&lt;p&gt;The receptionist isn&amp;#39;t doing their job right if they don&amp;#39;t get some info from the client first before passing them on to you. Rubbish customer care if you phone them back only to learn they want info on reproductive problems in the tarantula or export regulations to the Ukraine. Then you&amp;#39;re unprepared and all you can say is &amp;quot;sorry, I&amp;#39;m going to have to phone you back&amp;quot; to which the client may well respond, with righteous indignation, &amp;quot;What, again!&amp;quot;&lt;/p&gt;
&lt;p&gt;Niall&lt;/p&gt;
&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60515?ContentTypeID=1</link><pubDate>Sun, 01 Apr 2012 18:52:15 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:944d9ee2-a391-4f54-bec1-4ce8dff1b9a9</guid><dc:creator>Julian Earl</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Simon Neuhoff&amp;quot;]
&lt;p&gt;This one may have been covered somewhere in the 12 pages:&lt;/p&gt;
&lt;p&gt;Clients who say &amp;quot;He&amp;#39;s a really fussy eater.&amp;quot; of their morbidly obese pet.&lt;/p&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;&amp;quot;But we only feed him once a day...&amp;quot;&lt;/p&gt;
&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Re: Veterinary Room 101</title><link>https://www.vetsurgeon.org/thread/60511?ContentTypeID=1</link><pubDate>Sun, 01 Apr 2012 12:52:47 GMT</pubDate><guid isPermaLink="false">146601cc-3922-4be7-9974-7e1d4e45a66b:3bf0b038-ee7a-4b50-b517-e0814c8503af</guid><dc:creator>Lorna McHardy</dc:creator><description>&lt;p&gt;[quote user=&amp;quot;Anthony Todd&amp;quot;]&lt;/p&gt;
&lt;p&gt;&amp;quot;Thank you Mr Blow, it&amp;#39;s very nice of you to speak to me, and I&amp;#39;m sorry to bother you, I&amp;#39;m just wondering why my cat you spayed yesterday has just died......&amp;quot;&lt;/p&gt;
&lt;div style="clear:both;"&gt;&lt;/div&gt;
&lt;p&gt;[/quote]&lt;/p&gt;
&lt;p&gt;Urgh!! If that were the case, I would most definitely want to know before I phoned the client!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>