Any techno-pros with suggestions please?!?

RE: Any techno-pros with suggestions please?!?

Sarah Bolt — Sun, 02 Sep 2018 16:08:18 GMT

Sure have done so now!

RE: Any techno-pros with suggestions please?!?

Arlo Guthrie — Sun, 02 Sep 2018 16:01:31 GMT

[quote user="Sarah Jervis"]Thank you SO VERY INCREDIBLY MUCH robloxley!! !! [/quote]

Sarah Bolt - can I persuade you (and everyone else) to use the 'thank you' button when you want to say thanks for a post - that increases the user's 'thank you count', which gives an indication to other members what kind helpful people they are!

Doesn't stop you saying a separate written thanks if you think a post merits it (as in this case) - I just want to get everyone thinking to hit the 'thanks' button first ...

RE: Any techno-pros with suggestions please?!?

Sarah Bolt — Sun, 02 Sep 2018 15:40:29 GMT

Thank you SO VERY INCREDIBLY MUCH robloxley!! !! Thanks to your advice my husband has managed to figure it out

Apologies for taking a while to reply, an on maternity leave so took a little while to get around to sorting it out!

And...

[quote user="Richard Carter"]

take it to your local computer boffin - they see these every day and the chances of you messing things beyond repair is probably good. For serious things like this we wouldn't be using a well known national chain - rather the teenager in a back room somewhere!!

[/quote]

This is basically my husband he just wasn't familiar with imaging software to know where to look

Thank you again, I'm massively grateful!

RE: Any techno-pros with suggestions please?!?

Rob Loxley — Tue, 28 Aug 2018 18:48:57 GMT

[quote user="robloxley"]

[quote user="Sarah Jervis"]We've managed to find the service tool - thanks for pointing us in that direction. We've been able to get into it but there doesn't seem to be an option to export the files or burn to dvd[/quote]

Seem to remember the options you get depend on what number you log in to the service/user tool with - I think you want 2923 IIRC

[/quote]

Yes, if you login with the code 2923 you get the Export and Import dialogues on the left of the screen

RE: Any techno-pros with suggestions please?!?

Bob Russell — Tue, 28 Aug 2018 12:51:05 GMT

If you copy the files onto a clean external hard drive, plug it into a fully updated laptop to run a thorough virus scan plus add malware bytes for good measure, things should be OK. You can get a cheap laptop on Ebay for a song. No need to copy over files to the new system unless a good IT person has told you it is safe to do.

RE: Any techno-pros with suggestions please?!?

Rob Loxley — Mon, 27 Aug 2018 16:57:14 GMT

Seem to remember the options you get depend on what number you log in to the service/user tool with - I think you want 2923 IIRC

RE: Any techno-pros with suggestions please?!?

Richard Carter — Mon, 27 Aug 2018 12:16:59 GMT

RE: Any techno-pros with suggestions please?!?

Sarah Bolt — Sun, 26 Aug 2018 20:04:29 GMT

[quote user="robloxley"]

[quote user="Sarah Jervis"]you've been in the same situation[/quote]

However, can you still boot the old computer, if so you can run Konica-Minolta's Service/user tool (different from the ImagePilot viewing software) then you can export the DICOMs (can look up the exact login code and incantations if you need), neatest way over the network to the new computer, and import them from there. There's also a backup to DVD option but it's slower (maybe ok for a few images).

If not but you can find the dicom files on the old hard disc try directly copying over into an existing folder on the new machine? Maybe renaming as an existing dicom file on the new machine so the viewer software will find it?

PS are you sure it was a virus, the main issue we've had is if the computer isn't shut down correctly - particularly if someone hard powers it off as it is halfway through its (long) shutdown process.

[/quote]

Thank you so much for the replies. Yes it was definitely a virus - husband says it was a ransomware virus which has encrypted certain files on the hard drive.

We've managed to find the service tool - thanks for pointing us in that direction. We've been able to get into it but there doesn't seem to be an option to export the files or burn to dvd. Don't suppose you have any thoughts where we might find this or other options to read the files?

Unfortunately copying files to the new computer isn't something my work seem too keen for me to try in case I infect the new computer with the virus too.

Thanks again for the help, it has definitely got us a bit further on!

RE: Any techno-pros with suggestions please?!?

Rob Loxley — Fri, 24 Aug 2018 19:29:05 GMT

And when the dust settles, remember to run backups to another hard drive. Not sure whether the flakiness is a feature of the KM software or our provider's implementation, certainly tedious they won't fix remotely and when they come in all they do is a full system reinstallation rather than fixing any problems, leaving us to restore all the data...

RE: Any techno-pros with suggestions please?!?

Bob Russell — Fri, 24 Aug 2018 14:10:46 GMT

Was it really a virus? Most computers that play up have a failing hard drive.

Some computer places can mirror the old drive onto a new one unless the damage is too great. Not helpful perhaps if it was a virus.

If the information is very valuable there are companies that will recover data from almost any drive but I suspect at a great cost.

RE: Any techno-pros with suggestions please?!?

Rob Loxley — Fri, 24 Aug 2018 13:55:50 GMT

[quote user="Sarah Jervis"]you've been in the same situation[/quote]

Yes, the workstation we have is very unstable, been rebuilt (software-wise) a couple of times, would put me off buying that system again from that vendor. But that's no help!