Difficult situations, including complaints, can arise from a variety of sources and require speedy and efficient management. Handled appropriately, some disillusioned and disgruntled clients can be converted into firm advocates of the practice. This seminar is open to all members of the practice team who deal directly with clients, including nurses, receptionists and manages, as well as vets. Cost £235 for veterinary surgeons, £200 for other members of the practice team. VPMA CPD Voucher...
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